Terrible Service in FIRST ATL-LHR 27/05/18
May 30, 2018, 2:54 am
#46
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
Exactly this. And very honestly put.
All this stuff about you should have pressed the button, you could have gone to the galley, unlucky you had and inexperienced crew, i had a good crew on another flight etc etc all misses the point.
This is F on a premium airline. Is being served breakfast an unrealistic expectation or is it now self service from the galley.
All this stuff about you should have pressed the button, you could have gone to the galley, unlucky you had and inexperienced crew, i had a good crew on another flight etc etc all misses the point.
This is F on a premium airline. Is being served breakfast an unrealistic expectation or is it now self service from the galley.
Service like described shouldn't be this bad in any cabin.
The service the OP received just comes across as rude and in my very limited experience, is not the service you get on BA, whether mixed , worldwide or whatever fleet
Hence why this crew and their management needs to be made aware.
May 30, 2018, 3:07 am
#47
Join Date: Nov 2017
Location: GLA
Programs: BAEC: Silver. Nothing else as TopCashBack trumps all hotel programs
Posts: 801
Perfection ?
With all due respect, cupsandsaucers, that was a television programme ! Interesting and entertaining for sure - but a television programme all the same. And one made very much in the interests of British Airways, rather than as an accurate indicator of the sort of service you can be sure of receiving when flying with them.
Have you ever watched an episode of Neighbours or Coronation Street and thought to yourself : “hmm ..... doesn’t seem much like real life to me “ ......?
I would be miffed if I missed breakfast on Y. very disappointed in CW and furious in F.
Some people fly F all the time. But some, nay, many. Literally save for years to fly F just once in their life. It should be a perfect experience. The ticket costs more than a week at a 5 star resort!
May 30, 2018, 3:36 am
#48
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
But here’s another thought / question :
Do you, personally, receive the “exemplary service” mentioned above every time you travel with BA (or any other specific carrier) ? Or, do you receive it on some of the flights you take with BA ?
Would be interested in your honest response.
May 30, 2018, 3:52 am
#49
Join Date: Nov 2017
Location: GLA
Programs: BAEC: Silver. Nothing else as TopCashBack trumps all hotel programs
Posts: 801
Yes - “elements of truth in it”, no doubt. Which, to an extent, underlines my own point made previously.
But here’s another thought / question :
Do you, personally, receive the “exemplary service” mentioned above every time you travel with BA (or any other specific carrier) ? Or, do you receive it on some of the flights you take with BA ?
Would be interested in your honest response.
Virgin I have always had equally perfect service too to be fair.
I have had "average service" on many Eastern carriers. (mixed bag on Emirates, some failings and some smiles seem painted on but on the whole "suffice".)
AA, United, Delta and many American carriers I have had frankly appalling, rude and sometimes near-threatening behaviour by (mostly older) cabin crew.
May 30, 2018, 4:01 am
#50
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Genuinely. I find the service on BA pitch perfect 99.9% of the time. (I can't remember the last time I had less than exemplary service) and that's flying ET and WT+ !
Virgin I have always had equally perfect service too to be fair.
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Virgin I have always had equally perfect service too to be fair.
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Wow. And ....... wow.
I’m really not sure what else to say. Except ...... maybe you should send me your future itineraries, and I could book the exact same flights as you do. You would be my lucky charm
All that apart, many thanks for coming back so promptly.
May 30, 2018, 4:06 am
#51
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,343
I must admit that I have flown yesterday QR for the first time in their new QSuites - after sticking a long time with BA - and I am really sorry but have to admit that BA's inflight experience in Premium Class is comparatively really not worth the money anymore.
Fully aware that this thread is about F but when I see the hard product - oh dear BA, that was great 10 years ago.... and the crew was as friendly as I would expect.
(I know this is slightly off topic but I always thought complaints about BA F/J here are a bit of first world problems)
Fully aware that this thread is about F but when I see the hard product - oh dear BA, that was great 10 years ago.... and the crew was as friendly as I would expect.
(I know this is slightly off topic but I always thought complaints about BA F/J here are a bit of first world problems)
Last edited by Duck1981; May 30, 2018 at 4:09 am Reason: typo
May 30, 2018, 4:13 am
#52
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
Posts: 761
I must admit that I have flown yesterday QR for the first time in their new QSuites - after sticking a long time with BA - and I am really sorry but have to admit that BA's inflight experience in Premium Class is comparatively really not worth the money anymore.
Fully aware that this thread is about F but when I see the hard product - oh dear BA, that was great 10 years ago.... and the crew was as friendly as I would expect.
(I know this is slightly off topic but I always thought complaints about BA F/J here are a bit of first world problems)
Fully aware that this thread is about F but when I see the hard product - oh dear BA, that was great 10 years ago.... and the crew was as friendly as I would expect.
(I know this is slightly off topic but I always thought complaints about BA F/J here are a bit of first world problems)
May 30, 2018, 4:24 am
#53
Join Date: Jul 2017
Programs: Mucci Chevalier des Internautes Amables; BAEC
Posts: 971
May 30, 2018, 5:03 am
#54
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,480
Well it was a "documentary" rather than a soap opera. So certainly has more elements of truth in it. and I certainly noticed that the training they received reflects in the service I get on BA which is exemplary.
I would be miffed if I missed breakfast on Y. very disappointed in CW and furious in F.
Some people fly F all the time. But some, nay, many. Literally save for years to fly F just once in their life. It should be a perfect experience. The ticket costs more than a week at a 5 star resort!
I would be miffed if I missed breakfast on Y. very disappointed in CW and furious in F.
Some people fly F all the time. But some, nay, many. Literally save for years to fly F just once in their life. It should be a perfect experience. The ticket costs more than a week at a 5 star resort!
A production company wants to commission a series that will make them money. For that they need a degree of cooperation from the subject matter - which will be intensified when access to security sensitive areas such as airside are required.
Production company: Hello BA, we'd like to run a series on your day-to-day operations.
BA: Yes, sure, this could be beneficial for us as well. How much access would you need?
Production company: Well, this is warts and all, so totally unfettered.
You can see where that sort of conversation will end, so what happens is the production company gets enough access to the best sides of the company to generate enough interest, and BA gets to show off a bit (because we know there are good aspects to BA as well, and showing caring staff who seem to treat passengers with problems as individuals is always a winner for both parties - it's good TV and presents the airline very positively).
It's no difference in other industries. If we take football as an example, the journalists don't get a choice as to which player they get to interview afterwards - they can make a request, but more often than not they're told who will be made available. What will happen is the least controversial, most media savvy player will be put up. The journos get a story which keeps their editor happy, the club doesn't get embarrassed, and all the media team keep their jobs. It's a winning combination.
What happens in reality, as we've seen here, is often very, very different.
May 30, 2018, 7:50 am
#55
Original Poster
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Not the entire cabin, seemed to be no one in rows 1 or 2 got breakfast but I could see that 3A was certainly set up for full service.
May 30, 2018, 8:04 am
#56
Join Date: Jul 2017
Programs: BA, SW, IAG
Posts: 143
I usually fly WT+ and upgraded to CW (paid not avios) this time. Liked the lounge access, although tracking down chamgane was difficult. Liked the new bedding, but zero wash bag. Not even a WT toothbrush. Liked the new food menu but geting a drink was very difficult indeed. No wine served until the very last bites of main meal, call button pushed and ignored. Couldnt get up to get one as had my meal tray infront.
May 30, 2018, 8:11 am
#57
Join Date: May 2007
Programs: BA GFL. AA EXP. Amex Plat. Mucci.
Posts: 187
A good question! I continue to fly BA F because there are very few F options with other national airlines on routes that I fly these days. I could certainly consider J on another carriers, but I prefer F,
May 30, 2018, 8:38 am
#58
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
I have been burning extended-but-expiring GUFs recently and so now have a run of F sectors under my belt.
The experience has been on the whole very good to excellent, but I have now happily concluded that CW is perfectly fine for my needs on longer sectors, and WT+ on those of a few hours or so.
So my future redemption strategy for the GUFs I have left (now that I live life in the slow lane
)
is to find cracking exEU deals in WT+ and either fly them as is or u/g to CW.
My marginal valuation of BA F over J (i.e. what I would pay out of my own pocket) is 50 quid.
Sorry, just sayin' ...
The experience has been on the whole very good to excellent, but I have now happily concluded that CW is perfectly fine for my needs on longer sectors, and WT+ on those of a few hours or so.
So my future redemption strategy for the GUFs I have left (now that I live life in the slow lane
) is to find cracking exEU deals in WT+ and either fly them as is or u/g to CW.
My marginal valuation of BA F over J (i.e. what I would pay out of my own pocket) is 50 quid.
Sorry, just sayin' ...
May 30, 2018, 10:00 am
#59
Join Date: Dec 2017
Posts: 574
I went to the galley when on a British Airways Club World flight recently. Staff had served some passengers a welcome drink twenty minutes earlier and forgot myself and others. The crew were standing chatting. When I pointed out there was ten minutes to go and no drinks offered I was told that they would be there. The manner of the response coupled with the fact that I did not get a drink did not make me happy. Staff took over half an hour to get my husband a drink. I complained to Customer Relations and logged the complaints on board. British Airways service is sloppy in first and club. Some staff are exceptional and work so hard. Others do the least they can get away with. Sadly, the good to poor service ratio has become worse over the last few years.