Aggressive attendant on BA flight (LHR->SYD)
Mar 23, 2018, 7:26 am
#31
Join Date: Dec 2013
Location: 32.7758° N, 96.7967° W
Programs: AA EXP,SPG 75
Posts: 318
I know it might be unpopular, but I applaud the "Gate Keeping" by the FA. Yelled? it was more like he was stern and OP did not like being treated like a grade schooler.
Socks in the bathroom, sweet jebus, that is gross. Whoever said it is ok to wear socks in the bathroom because they clean their shoes, that is gross too. GROSS!
Socks in the bathroom, sweet jebus, that is gross. Whoever said it is ok to wear socks in the bathroom because they clean their shoes, that is gross too. GROSS!
Mar 23, 2018, 7:50 am
#33
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,102
I know it might be unpopular, but I applaud the "Gate Keeping" by the FA. Yelled? it was more like he was stern and OP did not like being treated like a grade schooler.
Socks in the bathroom, sweet jebus, that is gross. Whoever said it is ok to wear socks in the bathroom because they clean their shoes, that is gross too. GROSS!
Socks in the bathroom, sweet jebus, that is gross. Whoever said it is ok to wear socks in the bathroom because they clean their shoes, that is gross too. GROSS!
Mar 23, 2018, 8:03 am
#34
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,130
I need a bit of a rant/catharsis on something that happened on a BA flight that I just keep stewing on. Maybe posting here will help get it off my chest, even if no one reads it.
I fly four times a year London to Sydney, as the head office of the company I work for is there. Sadly, they only authorise economy travel, albeit fully flexible Y class. As I live in London, BAEC seemed the most sensible choice. I knew nothing really of flyer status, airline alliances, lounge access, flight codes, or indeed the wonderful FT. I didn’t know you could even collect BAEC points on other One World carriers. I just hoped to get enough points for some European travel with BA. As it happened, I did end up getting about 400k miles and silver status, just by dint of the extreme distance.
On my last BA flight, while booking, an option to upgrade to premium economy came up for just £50 (on the way back). I was able to then just pay that out of my own pocket, and bill the company for the economy part.
I was quite excited about this little almost-free upgrade. It seemed to be going well until I went to the loo. I don’t recall the seat number or plane type, but I was second from front of premium section, on an aisle seat on the right hand aisle. There was a curtain to the business section, so the toilet I had to use was to the rear.
When I went to return to my seat, someone had vomited a large amount in the aisle. There was quite a commotion, and no way to pass. I waited 10 minutes, but the attendant there was still trying to clean up and it still wasn’t possible to pass
I then went to the back of the plane, round the rear galley right through to premium economy the other side. But I could see no way through even the front row in either economy or premium economy, and everyone was sleeping.
I then popped my head into business to see if I could get back to the opposite aisle via the galley there.
Then it went terribly wrong.
The rage and contempt from the attendant there was truly awful. He was in fact in the opposite aisle, by the curtain to premium economy, and therefore just a couple of paces from my seat. He literally shouted at me to get out.
I tried to explain the aisle was blocked, but he instead quick as a flash ran round the business galley to the left aisle, and then demanded I get out. I explained where my seat was, and again about the vomit blockage, but he then got even more annoyed and marched me to the back of the plane. He even insisted I go in front of him, adding to the feeling of being marched around, all the way to the back of the plane.
We then went forward again until we hit the place that had finally just been cleaned. I only had socks on, so I had to walk through damp, just-cleaned-up sick. I said this, but he actually said I was acting like a child.
I just can’t believe how he treated me - I could have just silently walked to the business galley, to the right side aisle, and back through the curtain to my seat. Just the way he had been able to come so quickly!
I complained on board, and the message was that he was ‘sorry’, but wouldn’t meet face to face. Apparently he was up for promotion, and a complaint might affect that.
I was offered a bottle of sparkling wine, which I declined. I didn’t complain as I felt guilted out of it by the promotion thing.
Phew. I feel better.
I fly four times a year London to Sydney, as the head office of the company I work for is there. Sadly, they only authorise economy travel, albeit fully flexible Y class. As I live in London, BAEC seemed the most sensible choice. I knew nothing really of flyer status, airline alliances, lounge access, flight codes, or indeed the wonderful FT. I didn’t know you could even collect BAEC points on other One World carriers. I just hoped to get enough points for some European travel with BA. As it happened, I did end up getting about 400k miles and silver status, just by dint of the extreme distance.
On my last BA flight, while booking, an option to upgrade to premium economy came up for just £50 (on the way back). I was able to then just pay that out of my own pocket, and bill the company for the economy part.
I was quite excited about this little almost-free upgrade. It seemed to be going well until I went to the loo. I don’t recall the seat number or plane type, but I was second from front of premium section, on an aisle seat on the right hand aisle. There was a curtain to the business section, so the toilet I had to use was to the rear.
When I went to return to my seat, someone had vomited a large amount in the aisle. There was quite a commotion, and no way to pass. I waited 10 minutes, but the attendant there was still trying to clean up and it still wasn’t possible to pass
I then went to the back of the plane, round the rear galley right through to premium economy the other side. But I could see no way through even the front row in either economy or premium economy, and everyone was sleeping.
I then popped my head into business to see if I could get back to the opposite aisle via the galley there.
Then it went terribly wrong.
The rage and contempt from the attendant there was truly awful. He was in fact in the opposite aisle, by the curtain to premium economy, and therefore just a couple of paces from my seat. He literally shouted at me to get out.
I tried to explain the aisle was blocked, but he instead quick as a flash ran round the business galley to the left aisle, and then demanded I get out. I explained where my seat was, and again about the vomit blockage, but he then got even more annoyed and marched me to the back of the plane. He even insisted I go in front of him, adding to the feeling of being marched around, all the way to the back of the plane.
We then went forward again until we hit the place that had finally just been cleaned. I only had socks on, so I had to walk through damp, just-cleaned-up sick. I said this, but he actually said I was acting like a child.
I just can’t believe how he treated me - I could have just silently walked to the business galley, to the right side aisle, and back through the curtain to my seat. Just the way he had been able to come so quickly!
I complained on board, and the message was that he was ‘sorry’, but wouldn’t meet face to face. Apparently he was up for promotion, and a complaint might affect that.
I was offered a bottle of sparkling wine, which I declined. I didn’t complain as I felt guilted out of it by the promotion thing.
Phew. I feel better.
Mar 23, 2018, 8:53 am
#38
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Sometimes posting a negative experience on a forum is all it takes.
I once had a Lufty F cabin crew member talk to me in an aggressive tone for no good reason. I felt like telling her to stop getting her knickers in a twist but decided to say nothing and go back to my seat as she was obviously under some sort of pressure. Thankfully, her fellow colleagues on that flight as well as another flight in J left me with a slightly better impression of the airline.
I once had a Lufty F cabin crew member talk to me in an aggressive tone for no good reason. I felt like telling her to stop getting her knickers in a twist but decided to say nothing and go back to my seat as she was obviously under some sort of pressure. Thankfully, her fellow colleagues on that flight as well as another flight in J left me with a slightly better impression of the airline.
Mar 23, 2018, 9:03 am
#39
Join Date: Aug 2013
Location: London
Programs: BAEC Gold, Mucci: Classe de la Luxe Eternelle
Posts: 817
I actually thought of all you snowflakes when I went to the loo in my socks two days ago on my flight to BOS.
I'm absolutely certain the IFE remote you happily play with all flight long is much filthier; blooming with the bacteria of a thousand greasy food-covered fingers and probably never cleaned.
Every flight ends with a shower and a change.
Just. Don't. Care.
I'm absolutely certain the IFE remote you happily play with all flight long is much filthier; blooming with the bacteria of a thousand greasy food-covered fingers and probably never cleaned.
Every flight ends with a shower and a change.
Just. Don't. Care.
Mar 23, 2018, 9:23 am
#41
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
However, the airline very much owns the response, and I just don't see them responding to this in any way that the OP might find meaningful.
Mar 23, 2018, 9:34 am
#42
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Taking your post at face value, can you please complain? If he was that rude, he probably shouldn't be promoted.
It's not good for anyone, crew members whom he might supervise, passengers, or BA, if he is so rude but BA doesn't get to know and promotes him.
It's not good for anyone, crew members whom he might supervise, passengers, or BA, if he is so rude but BA doesn't get to know and promotes him.
Mar 23, 2018, 9:45 am
#43
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
Complain and to hell with his promotion. I’ve never heard the like.
Actually going to the toilet in your socks or bare feet is disgusting in so far as what others have left as their calling cards on the floor. Your socks will absorb that and stay on your feet after that. Would any of you use a Public Lavatory wearing just your socks or bare feet?
Ugh!
Actually going to the toilet in your socks or bare feet is disgusting in so far as what others have left as their calling cards on the floor. Your socks will absorb that and stay on your feet after that. Would any of you use a Public Lavatory wearing just your socks or bare feet?
Ugh!
Mar 23, 2018, 9:57 am
#44
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
Mar 23, 2018, 11:18 am
#45
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Actually going to the toilet in your socks or bare feet is disgusting in so far as what others have left as their calling cards on the floor. Your socks will absorb that and stay on your feet after that. Would any of you use a Public Lavatory wearing just your socks or bare feet?