Originally Posted by bamba70
(Post 29529295)
It's like you're trying to make the point that €50 is a generous compensation for a 4 hour flight delay, whereas the EU ruled that €600 is fair.
It's great that you work for a company that offers generous / perhaps excessive compensation. I hope they treat employees equally well - it's a rare thing these days. If they do that just because they're altruistic even better. If they do it as a way of balancing costs against retaining valuable customers then that's what BA do as well, and all indications are they don't value the type of customer that expects c.£200 compensation for a missed meal. As you point out re your prior IFE experience it sets expectations, and they will probably fall apart on one or both sides at some point. You are ahead at the moment, and have perhaps learned something about BA from everyone pointing that out. You almost seem to have had your cake and eaten it, although it wasn't the special cake you hoped for :D. |
Originally Posted by bamba70
(Post 29525756)
...vegetarian was ordered...
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Originally Posted by Tiger_lily
(Post 29527412)
I used to request a low fat breakfast...
I complained [about them not being loaded] and got a £100 slap up meal at the restaurant... |
Originally Posted by EsherFlyer
(Post 29535154)
@Can I help you and other BA folk: Is there no discretion to use vegetarian items (assuming they're there :confused:) from the BoB stock similar to when xUP passengers are too late to have a CE meal loaded?
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Originally Posted by Can I help you
(Post 29535176)
Yes we can use items from the BoB menu if special meals have not been loaded. |
I don’t think anything would satisfy the OP.
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Originally Posted by nufnuf77
(Post 29534625)
I see your point, but what about genuine dietary requirements - eg no nuts or no fish meals or no gluten? Those surely are not 'made up' and would you agree failure to accommodate for those should attract different level then some hippie vegetarians?
I’m just not sure that the special meal not being loaded is compensation worthy. I’m not sure I’m right. If it’s a full on allergy then yes perhaps, but certainly not for religious or ethical reasons. But then I wonder if I’m devaluing mental aspects over physical ones. It’s bloody complex this business. |
Originally Posted by Globaliser
(Post 29529656)
The EU hasn't ruled that any compensation is due if you don't get your first choice of food. And it's not as if you had nothing whatsoever to eat anyway, plus the crew would have worked something out if you hadn't been able to eat at least something from the meal that you were given.
You've been given compensation that is way in excess of what BA would normally give you. The value of the Avios you've been given is probably somewhere around $100 (it's almost certainly in the $70-$140 bracket). It is beyond almost all of us to see how you think that you have not yet been properly compensated for what happened. Not getting your first choice of airline food is probably worth no more than a tenth of that. If you are serially disappointed by the compensation offered by different airlines, then it may be your expectations that need to be reset. My point is that it makes no sense to consider what BA "normally" gives as the reference point for what is fair. It should be the other way around. Think about it this way: before 2005 anyone could say that expecting comp for a 4 hour delay is unreasonable, or that more than Eur50 is "greedy" because BA normally gives at most 2,000 avios as comp for such delay, etc. Yet once EC261 came into effect, Eur600 became the standard for what is fair. Since nothing changed in how such delays actually impact people, this means that Eur600 should be seen as fair also for the time prior to the regulation. In the same way, consider that it's only due to competing priorities and/or pressure to minimize new regulation and/or relatively low frequency of missed-meal issues, that there is (as of yet) no EU regulation for compensation amounts of such incidents. This does NOT mean that whatever BA normally gives is remotely close to what otherwise would have been ruled as fair and enforced. The arguments some make here about "you ate something so why should you get any comp" are just ridiculous. If you bought a J ticket but was then downgraded to Y, would it make sense for you to hear "hey, they got you from point A to point B on time, and they arranged for you an alternate seat which you tolerated, so just be content with an apology and be grateful if they gave you a few measly avios" ? |
Originally Posted by dougzz
(Post 29535295)
Do you find vegetarians of the hippie kind or quasi kind more to your liking. If this need to hint that vegetarians are in some way less real dietary needs than others I don’t get it. I have a colleague that cannot eat meat, he’s so repulsed he’ll be sick within seconds, he was once served a pizza with hidden meat/fish and was sick dashing for the toilet despite spitting it out immediately. Interesting you mention gluten, I see many people eating bread and pastry having previously told me they were gluten intolerant, their choice, I don’t mind. I’m just not sure that the special meal not being loaded is compensation worthy. I’m not sure I’m right. If it’s a full on allergy then yes perhaps, but certainly not for religious or ethical reasons. But then I wonder if I’m devaluing mental aspects over physical ones. It’s bloody complex this business. My point is that there are serious conditions eg severe nut/gluten allergy, and choice things vegetarianism/kosher/muslim/lacto-ovo |
Originally Posted by bamba70
(Post 29535776)
Well, the comp I previously received for an IFE malfunction was above what I'd expect (and I did not even request any comp), so I don't think the issue here is of generally excessive expectations (not to mention "greed").
My point is that it makes no sense to consider what BA "normally" gives as the reference point for what is fair. It should be the other way around. Think about it this way: before 2005 anyone could say that expecting comp for a 4 hour delay is unreasonable, or that more than Eur50 is "greedy" because BA normally gives at most 2,000 avios as comp for such delay, etc. Yet once EC261 came into effect, Eur600 became the standard for what is fair. Since nothing changed in how such delays actually impact people, this means that Eur600 should be seen as fair also for the time prior to the regulation. In the same way, consider that it's only due to competing priorities and/or pressure to minimize new regulation and/or relatively low frequency of missed-meal issues, that there is (as of yet) no EU regulation for compensation amounts of such incidents. This does NOT mean that whatever BA normally gives is remotely close to what otherwise would have been ruled as fair and enforced. An even with EC261 - fairness is in the eye of the beholder. A WT passenger who experiences a 4 hour delay on a long-haul flight gets 600EUR - which can often mean a total refund (or more) of the return trip (I have been in exactly that situation). Whereas an F passenger with a delay a good deal longer still only receives 600EUR which could be a mere fraction of what they paid. The arguments some make here about "you ate something so why should you get any comp" are just ridiculous. If you bought a J ticket but was then downgraded to Y, would it make sense for you to hear "hey, they got you from point A to point B on time, and they arranged for you an alternate seat which you tolerated, so just be content with an apology and be grateful if they gave you a few measly avios" ? |
Originally Posted by bamba70
(Post 29535776)
The arguments some make here about "you ate something so why should you get any comp" are just ridiculous.
IFE out? That would piss me off a lot more than the wrong meal. Especially on a long flight. Honestly, you are milking it for all it's worth and are really sounding a little 'spoilt'. Sorry, but I have said it. |
BA doesn’t guarantee delivery of special meals.
You received a meal. Everyone thinks you’ve been more than adequately compensated. |
Originally Posted by bamba70
(Post 29535776)
My point is that it makes no sense to consider what BA "normally" gives as the reference point for what is fair. It should be the other way around.
We are looking at you getting something of the order of $100 compensation for not getting your special meal, although still being able to eat (without even having to fall back on the next line of defence which was to ask the cabin crew to cobble together something from what they could find in all the cabins on the aircraft). That is well in excess of what is fair compensation for the relatively small inconvenience which you suffered. |
Originally Posted by bamba70
(Post 29529295)
It's like you're trying to make the point that €50 is a generous compensation for a 4 hour flight delay, whereas the EU ruled that €600 is fair.
|
More than 100 posts ago, the OP asked a simple question:
"Now I'm wondering - what is the chance of getting a significant additional compensation?" Having received an overwhelming response, the OP doesn't like the answer. Just like OP's response to the substitute meal, he/she will never be satisfied. You can't always get what you want. (See Rolling Stones) Don't ask ask a question if you will only accept one answer. |
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