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If OP finds that the bare minimum they would expect, I wonder what they would deem a generous offer in their view for such failure.
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Originally Posted by Flame3601
(Post 29527910)
If OP finds that the bare minimum they would expect, I wonder what they would deem a generous offer in their view for such failure.
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Originally Posted by lorath
(Post 29527188)
For a website dedicated to travel and a forum particularly focused on maximizing BA benefits and otherwise providing guidance on keeping a step ahead of BA, surely the sentence ‘you have been severely over compensated’ does not belong?
Exactly how are we all served by the latter? |
10,000 is very generous. Stomping your feet and demanding more is just acting like a spoiled brat.I have no sympathy for the OP.
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Interesting that history is repeating itself for the OP
https://www.flyertalk.com/forum/turk...-about-tk.html |
How interesting, the OP seems unlucky.
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Originally Posted by cjb666
(Post 29528604)
Interesting that history is repeating itself for the OP
https://www.flyertalk.com/forum/turk...-about-tk.html |
I was in WTP on a nearly $2k ticket when I could have flown the same route for about half of that with another airline offering lower overall standards/convenience.
In my company we charge very high prices for premium service, and generally offer very generous compensation whenever anything goes wrong. It seems to me like all self-respecting businesses should adopt such practice, even in their own self-interest (see where it got Amazon..) |
Originally Posted by bamba70
(Post 29528713)
... and generally offer very generous compensation whenever anything goes wrong.
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Originally Posted by bamba70
(Post 29528713)
I was in WTP on a nearly $2k ticket when I could have flown the same route for about half of that with another airline offering lower overall standards/convenience.
In my company we charge very high prices for premium service, and generally offer very generous compensation whenever anything goes wrong. It seems to me like all self-respecting businesses should adopt such practice, even in their own self-interest (see where it got Amazon..) how much the ticket cost is irrelevant, where was you flying too most people would not have received anything but an apology im not sure what the nature of your company is but im sure it cannot be compared to the aviation industry have you received the 10,000 avios already? A call to CR would raise eyebrows as this is very generous service recovery |
Originally Posted by bamba70
(Post 29528713)
I was in WTP on a nearly $2k ticket when I could have flown the same route for about half of that with another airline offering lower overall standards/convenience.
If BA had charged you $140 for a special meal, would you have paid it? |
Phew, I'm just glad I didn't ask for 100,000 avios for the missing hotel chocolat on Mrs Firstlight's plate on our recent famous CW journey from KIN on G-VIIX :-)
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Originally Posted by haroon145
(Post 29528853)
i think your missing the point you consumed an alternative meal, the crew made a mistake but you seemed to be more concerned in getting more compensation then 10,000 offered which is generous how much the ticket cost is irrelevant, where was you flying too most people would not have received anything but an apology im not sure what the nature of your company is but im sure it cannot be compared to the aviation industry have you received the 10,000 avios already? A call to CR would raise eyebrows as this is very generous service recovery |
Originally Posted by bamba70
(Post 29529228)
My notion of what would be appropriate, not to mention generous, was affected both by expectations due to past experience (getting 20k avios for an IFE malfunction, when I couldn't care less about the IFE...), the low valuation I personally attribute to avios, the relative value I give to having a special meal, and the general context.
you didn’t go hungry and these mistakes happen, I don’t think you’ve said where you was travelling too all we know it was in wtp ba’s service recovery guidelines have changed as well so this was more than a fair offer, in your post you have just come across wanting to see what else, how much more you can get, it doesn’t seem like you really cared about the fundamental issue you raised - special meal tbh I’m surprised the purser even entertained this, have the 10,000 avios posted yet? |
Originally Posted by GM1985
(Post 29529061)
If BA had charged you $140 for a special meal, would you have paid it? Think about it this way: EU rules define a €600 compensation if a flight is over 4 hrs late. If airlines would reduce the rate by €600 for a flight that often arrives 4 hours late, then offer customers to pay €600 in order to somehow ensure that they arrive on time, how many do you think would pay that €600? And yet, the EU thinks that €600 compensation is fair... why? The passengers got to where they needed to get, got the meals, and even IFE, so why shouldn't an apology suffice? Surely the vast majority of passengers' time isn't worth €150 an hour... |
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