Exceptional CE Experience LHR-ARN
Jan 17, 2018, 10:16 am
#1
Original Poster
Join Date: Mar 2017
Programs: ba exec club
Posts: 126
Exceptional CE Experience LHR-ARN
So much bad and negative press is rife here sometimes so I wanted to take a moment to really shout about how amazing the service was on my LHR-ARN sector today!
Crew were nowhere short of magnificent, the CSD was especially fab, making constant drinks runs, dinner was offered standard CE style but with mains brought by hand on a tray to choose from, a nod to new CW which was lovely. Pics below but really, the food was exceptional, drink free flowing and service truly outstanding. This is why I want to love BA.
Last edited by ABJ92; Jan 17, 2018 at 10:26 am
Jan 17, 2018, 12:43 pm
#3
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,752
That's very nice you enjoyed. I think it's the inconsistency of the airline service that sucks..more often than not disappointing. But as I said, nice that you had a fine experience.
Jan 17, 2018, 1:42 pm
#6
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,545
It's always good to hear of people who have had enjoyable flights. Whilst the quality of the meals vary, I personally think that BA have got their concept for the new 'long' flights broadly right. I know I have already said it before, but to me, the weakest spot of CE catering by far is the medium band. For a flight roughly 10 minutes shorter, forget the nice looking chicken and pappardelle and you will only get the shrimp of wakame starter as your sole 'meal' (or the whole or half toastie instead if you prefer) alongside a smaller dessert.
Of course, you have to put the limit 'somewhere', but I am still of the opinion that the gap is truly excessive. Many of us have often suggested that if instead, medium flights kept the main dish and dessert as opposed to the tiny starter and dessert (let alone the tiny sandwiches you get on afternoon tea flights which are frankly ghastly), complaints about the new CE would reduce quite significantly. I still believe that it is the case and I hope that at one point, BA will end up hearing us.
Of course, you have to put the limit 'somewhere', but I am still of the opinion that the gap is truly excessive. Many of us have often suggested that if instead, medium flights kept the main dish and dessert as opposed to the tiny starter and dessert (let alone the tiny sandwiches you get on afternoon tea flights which are frankly ghastly), complaints about the new CE would reduce quite significantly. I still believe that it is the case and I hope that at one point, BA will end up hearing us.
Jan 17, 2018, 3:57 pm
#8
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,738
Jan 17, 2018, 4:24 pm
#10
Join Date: Dec 2015
Location: London - SW4
Programs: BA Gold
Posts: 320
A very good menu - besides the prawn starter for us who are allergic. Really, though, it's the crew who make the difference. My ZRH-LHR flight a few weeks ago was one of the best I've had - not because the food offering was minuscule or because they delayed my bag over 24 hours - but because of the crew (whom I cannot thank enough). If I were Mr Cruz, I'd capitalise on such an invaluable asset before it's gone and the likes of us start flying LH/Swiss/AF. Glad you enjoyed your flight!
Jan 17, 2018, 5:13 pm
#11
Join Date: Nov 2002
Location: London, UK
Programs: Not much these days: BA Silver, Bonvoy Lifetime Gold, HH Gold
Posts: 1,326
I had this meal to Helsinki in November - and a great crew - and tweeted BA to say how happy I was with the flight. I was surprised to get a phone call a couple of hours after landing from BA asking what I particularly liked about the flight and why I had been previously dissatisfied with the new BA CE catering. CS rep who called me accepted that BA had "not got everything right recently". Hope the crew got a pat on the back and hope that the feedback on those ghastly toasties contributes to a future change.
Jan 18, 2018, 7:56 am
#13
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,752
I had this meal to Helsinki in November - and a great crew - and tweeted BA to say how happy I was with the flight. I was surprised to get a phone call a couple of hours after landing from BA asking what I particularly liked about the flight and why I had been previously dissatisfied with the new BA CE catering. CS rep who called me accepted that BA had "not got everything right recently". Hope the crew got a pat on the back and hope that the feedback on those ghastly toasties contributes to a future change.
Jan 18, 2018, 9:42 am
#15
Join Date: Mar 2008
Location: ARN
Programs: Mucci Entry Level, BA Gold, EK Pleb, SK Pleb, QR Pleb
Posts: 3,585
