Last edit by: Genius1
Please use this thread to document experiences of the new Group Boarding process in airports. I think it's well known how the previous boarding system works, so just the new process please, so that other travellers can gauge its effectiveness.
For discussion, conjecture and speculation about the scheme, please use this thread: https://www.flyertalk.com/forum/british-airways-executive-club/1878043-boarding-group-introduced-general-discussion.html
For discussion, conjecture and speculation about the scheme, please use this thread: https://www.flyertalk.com/forum/british-airways-executive-club/1878043-boarding-group-introduced-general-discussion.html
Group Boarding 2018 - first hand experiences
#616
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
Group boarding (at least Group 1, didn't see the rest) being enforced ruthlessly at JFK a few days ago. Tensa barriers in place, though not sure there were signs for all the group numbers. Some typically abrasive and amusing NY attitude dished out by the gate agent to a couple of people trying to promote themselves from other groups, after they failed to comply with more polite requests to stand aside.
Some other recent experiences:
TXL - quite chaotic. The space doesn't lend itself well, but keeping the old "priority / general" boarding signs, then calling multiple groups simultaneously and having people charging from both queues didn't really help.
PMI - no barriers, but clear announcements and fairly smooth, group 1 called separately to other groups.
LGW (long haul) - no tensa barriers, but seemed fairly organised though the number of families meant a rather lengthy pre-board.
LHR gate A4 (bus gate) - again the space doesn't lend itself well, but the announcements were sparse and also all quite chaotic, with the gate agents more focused on gate checking hand luggage..
Overall a mixed bag but seems to be improving. Also had a few domestic flights in US with DL recently, where I saw more of the boarding process through not always being in the first group. Impressive efficiency and clarity.
Some other recent experiences:
TXL - quite chaotic. The space doesn't lend itself well, but keeping the old "priority / general" boarding signs, then calling multiple groups simultaneously and having people charging from both queues didn't really help.
PMI - no barriers, but clear announcements and fairly smooth, group 1 called separately to other groups.
LGW (long haul) - no tensa barriers, but seemed fairly organised though the number of families meant a rather lengthy pre-board.
LHR gate A4 (bus gate) - again the space doesn't lend itself well, but the announcements were sparse and also all quite chaotic, with the gate agents more focused on gate checking hand luggage..
Overall a mixed bag but seems to be improving. Also had a few domestic flights in US with DL recently, where I saw more of the boarding process through not always being in the first group. Impressive efficiency and clarity.
#617
Join Date: Jan 2004
Location: London, UK
Programs: BA Gold4life, ICH RA, Hyatt Gold and others
Posts: 701
At SIN, boarding the BA11 (A380), staff did their best to enforce Group Boarding but the gate lay-out does not have space for tensa's or similar so a large crowd of passengers moved forward when announcements were made making it difficult for Group 1 - and then Group 2 - to physically get to the counters.
So a general mess frankly with lots of pushing and shoving and the appearance of general chaos.
So a general mess frankly with lots of pushing and shoving and the appearance of general chaos.
#618
Join Date: Jul 2014
Location: Surrey, UK
Programs: BA Gold, *A Gold, IHG Platinum
Posts: 654
MAN-LCY
No signage barriers or anything at the gate. Called group 1, 2 and 3 all at once - which seemed to be virtually everyone. As we were then left stood on the jet bridge for a few minutes, I was able to hear the next announcement of "all remaining passengers can now board".
Fed back to BA on Twitter, but it was met with a pretty poor excuse for a response:
No signage barriers or anything at the gate. Called group 1, 2 and 3 all at once - which seemed to be virtually everyone. As we were then left stood on the jet bridge for a few minutes, I was able to hear the next announcement of "all remaining passengers can now board".
Fed back to BA on Twitter, but it was met with a pretty poor excuse for a response:
#619
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,349
Dreadful! I'd respond back reminding them that domestic flights use the same aircraft as the rest of the shorthaul network, including 767s, and that group boarding when done properly is actually very different.
#620
Join Date: Jan 2017
Programs: BA Gold, HHonors Gold, Hyatt Globalist, IHG Diamond, Marriott Gold, Radisson Gold, Wyndham Gold
Posts: 102
Can anyone tell me how group boarding works when two passengers are on the same booking but one has status and the other doesn’t, does it allocate both passengers the higher group of the status passenger since they are travelling together?
Thanks,
Anthony
Thanks,
Anthony
#621
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Please note that priority boarding will not be reflected for any other people travelling with an Executive Club Member on the same booking at the moment, but will be introduced in the coming months. In the meantime, the whole party can use the priority boarding lane and our staff will endeavour to board everyone together.
#622
Suspended
Join Date: Jul 2015
Posts: 493
No, each BP reflects the status of the passenger. But based on my experience it is not an issue to let the lower status pax board with the higher one.
#623
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
I flew as a Gold with my wife (silver) on the same booking last week and we were both Group 1. Previously she had been Group 2 on the same route a couple of weeks before and this maybe due to the IT update that BA had mentioned a few months ago that was "coming soon" to sort out this very issue.
#624
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,812
I flew as a Gold with my wife (silver) on the same booking last week and we were both Group 1. Previously she had been Group 2 on the same route a couple of weeks before and this maybe due to the IT update that BA had mentioned a few months ago that was "coming soon" to sort out this very issue.
#625
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,900
LHR Gate A1 on Tuesday morning this week which has the auto-machines. Pre-checking of BPs and passports by group done outside the tensa-barriers, and pax put neatly into Group 1, Group 2 lines. Then boarded strictly by line through the e-gates, enforced by tensa-barriers. Seemed pretty good to me.
#626
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
I flew as a Gold with my wife (silver) on the same booking last week and we were both Group 1. Previously she had been Group 2 on the same route a couple of weeks before and this maybe due to the IT update that BA had mentioned a few months ago that was "coming soon" to sort out this very issue.
If it is filtering through, presumably this would mean the definition of "travelling together" will be tightened to mean on the same PNR, rather than presently where it is effectively self-defined?
#627
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,812
I think we were told two things: firstly that the boarding group would show the highest Group number of anyone in the PNR - that seems a relatively easy software change; secondly that if the PNRs were linked, the same thing would apply - which strikes me as implausible, but I would like to be proven wrong there. However except perhaps at GVA, AMS, DUB, I would imagine the "s/he is with me" will continue to work.
#628
Join Date: Jun 2014
Location: London
Programs: BA GGL
Posts: 1,406
Could it be dynamic based on a) cabin loads and b) status loads?Just last week I did LGW-BGI-LGW with my 10yo and on both legs I was Group 1 and she was Group 2. Despite being 10 she is Silver at the moment. We were WT out and WTP in. Both flights were rammed. I was surprised to see we had different groups actually, but nobody was ever going to split us up so it made no difference.
#629
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
I flew as a Gold with my wife (silver) on the same booking last week and we were both Group 1. Previously she had been Group 2 on the same route a couple of weeks before and this maybe due to the IT update that BA had mentioned a few months ago that was "coming soon" to sort out this very issue.