corporate-wage-slave

Thanks for reporting back, it may help other people. As for your second sentence, you may well think that, but I couldn't possibly comment.

fomc

you were spot on. In the end I managed to get hold of BA through their GOLD line number (and guy on the phone helped me despite being bronze). So what happened is that when I changed the return leg to fly back to London from Sao Paolo (instead of BA), there was a change fee due of around 50 quid. He said they tried charging it to my card but didn't have the 3 digit security code. He said they tried to email me (that's total BS because I never received such message) and that's why the 2 return tickets were never issued despite appearing as confirmed in my BA account. After spending 55 minutes with the guy on the phone at 4AM (bear in mind at a cost of £1.80/minute because I was in Brazil when I called), he charged my card, he issued the ticket numbers and was able to check in immediately after. Got to Sao Paolo airport and flew back to London without any issues. LESSON LEARNED guys. I've been reading quite a bit about the 241/avios./etc but yet NOBODY mentioned this problem could happen on the threads I was reading. The moral of the story, triple check you've been actually issued with an E-TICKET number (even if the booking appears as valid in the BA account) and call customer service if you have any suspicions something is wrong BEFORE you actually go on holiday to avoid paying ridiculous roaming fees when calling BA from abroad. Another lesson learned is that just like their outdated business class seats, BA's IT systems is in total shambles. Their COO and IT administrator should be fired. This sort of stuff should not / cannot happen in 2018!!!!

Quarky Quark

This is a great idea. Thanks for putting it together C-W-S.

The link in the opening post to check if you're properly ticketed is now giving an Error 400 Bad Request.

Using this url instead I think might help: https://classic.checkmytrip.com/plne...NS&LANGUAGE=GB

silonic

Not really sure I understand the issue here but trying to OLCI DXB-LHR. I selected to check in myself, my wife and infant, my daughter and my son.

We’re all British passport holders but after completing OLCI, myself and my daughter can only pick up boarding pass at airport; my son isn’t checked in at all and my wife with the infant have an error message related to needing to ensure we have the correct visas to travel, which seems strange as we’re travelling to London.

I’ve tried to check in my son again but won’t allow a child to be checked in without accompanying parent and my wife’s check in, I assume is not working, due to the infant.

TPRun

Hi all,

Flying on BA903 tomorrow morning, OLCI leads to upgrade offer, decline, then to a screen showing:

MY NAME NOT CHECKED IN Sorry, we can’t check you in for this flight. Please go to the airport check-in desk


Any idea what that could be? I'm HBO.

<edit: just found the "why can't I OLCI" thread, perhaps someone can move this there and close this one?>
Tnx

corporate-wage-slave

Have a look at this thread. If 1, 2 or 3 apply then you need to take action, otherwise you can sort it out at the airport.

https://www.flyertalk.com/forum/brit...ficulties.html

TPRun

Yes sorry I just edited my post to say I found this thread and should move this there..

I'm on my return leg, outbound was completely fine.... return had a seat reserved until this morning, then when I went to online check in around 7pm Frankfurt time, (flight is at 10.55 Frankfurt time), I got that message. Tried on app and on laptop.

Definitely don't want to get stuck out there - spent an extra 2 hours in a taxi because all the trains were halted!

golfmad

Hit the red button with the exclamation mark in it at the bottom left of your post. That will provide you the opportunity to ask the moderators to move it for you.

EsherFlyer

I had to call in yesterday to nudge through payment for a POUG on my 8am flight today. Woke to find it still not ticketed. Called Japan BAEC number and they seem to be sorting it out, but already had a call back from them querying how much I'd paid and how. Hopefully it'll be sorted before I arrive at LHR in 20 mins.

EsherFlyer

Finally reissued just over an hour before flight. App wouldn't let me refresh to get ticket number and MMB OLCI still failing, so wandered over to visa check desks who were able to issue BP with no further fuss. A bit tighter than I'd like, but all sorted in the end.

But no bacon butties in lounge to help me get some breakfast to settle .

MarkFlies

I'm on a DUB-LCY tomorrow. I haven't been able to check in having tried a few times this morning and afternoon. I'm getting this message:

Sorry, we can’t check you in for this flight. Please go to the airport check-in desk.

The ticket seems fine. It was a cash booking, made on the website, with no changes/upgrades etc.

Could it be a trim issue? It seems to be fairly lightly loaded so unlikely to be an upgrade.

Any ideas?

corporate-wage-slave

Trim is indeed a possibility, but usually this is done by seat shifting you and then greying out the front of the aircraft. My suspicion is more the random "we want to see your passport" (on a passport-free route) than anything else. I'd give yourself an extra 10 minutes at DUB if the ticketing looks good.

EsherFlyer

Did you check the ticket status using the link in post #1 ?

Is it BA4465 / 10:55am? That has fairly tight looking J1/Y1 selling, so could be a overbooking scenario

EDIT: Although looks to be seeling that single Y seat down to V, so maybe not . Just some seat shuflfing needed for particular pax ?

adrianlondon

BA's systems threw a wobbly earlier as MMB said no bookings could be retrieved for an hour or so earlier. All appears back to normal now.

MarkFlies