BA IT issue affecting redemption flights?
Dec 5, 2017, 12:58 pm
#1
Original Poster
Join Date: Jul 2014
Location: BHD
Programs: BAEC Gold, Radisson VIP, Hertz Gold, Accor Plat
Posts: 162
BA IT issue affecting redemption flights?
It seems there an ongoing issue with redemption flight booking on ba.com? Anyone else experiencing it?
In attempting to 'price' a routing, I'm constantly forced back to the page asking if I want to break up my flight with a stopover. No matter what I do, it just goes into a doom loop back at that page.
I also notice that the baredemptionfinder site is citing a BA IT issue, dated today, that is preventing it operating as normal?
In attempting to 'price' a routing, I'm constantly forced back to the page asking if I want to break up my flight with a stopover. No matter what I do, it just goes into a doom loop back at that page.
I also notice that the baredemptionfinder site is citing a BA IT issue, dated today, that is preventing it operating as normal?
Dec 5, 2017, 1:03 pm
#2
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,153
There have been reports today of IT issues re reward flights.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Dec 5, 2017, 2:43 pm
#3
Join Date: Oct 2014
Location: Edinburgh
Posts: 246
Error when trying to book reward flights
Hi there
For the last few days I've been trying to book some reward flights (EDI-LON) but I'm continually getting an error message (there was a problem with your request, please try again later) - this is happening on different browsers and on the app.
I just wondered if this is something other users are experiencing?
Thanks
PS Does anybody know if you can switch up the pop up dialogue on the forum which shows when you hover over a thread title on the index page - most annoying!
For the last few days I've been trying to book some reward flights (EDI-LON) but I'm continually getting an error message (there was a problem with your request, please try again later) - this is happening on different browsers and on the app.
I just wondered if this is something other users are experiencing?
Thanks
PS Does anybody know if you can switch up the pop up dialogue on the forum which shows when you hover over a thread title on the index page - most annoying!
Dec 5, 2017, 2:49 pm
#4
Join Date: Dec 2009
Location: southampton
Programs: BAEC GGL, Virgin Silver, Marriott Platinum, HH diamond, IHG Platinum
Posts: 257
Yes I am getting the same and it's really getting on my nerves! I either get a message saying there is an error and Try again or stuck in a loop about adding a stopover which doesn't work whichever option you choose.
Dec 5, 2017, 2:53 pm
#6
Join Date: Feb 2012
Posts: 95
I had a persistent error when trying take advantage of a POUG this afternoon - several times I went through the whole process and got a message saying something along the lines of “there was a problem with this transaction we reccomend you contact BA without delay” - left it a few hour hours and eventually it worked. IT gremlins I guess
Dec 5, 2017, 2:57 pm
#7
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,815
Hi there
For the last few days I've been trying to book some reward flights (EDI-LON) but I'm continually getting an error message (there was a problem with your request, please try again later) - this is happening on different browsers and on the app.
I just wondered if this is something other users are experiencing?
Thanks
PS Does anybody know if you can switch up the pop up dialogue on the forum which shows when you hover over a thread title on the index page - most annoying!
For the last few days I've been trying to book some reward flights (EDI-LON) but I'm continually getting an error message (there was a problem with your request, please try again later) - this is happening on different browsers and on the app.
I just wondered if this is something other users are experiencing?
Thanks
PS Does anybody know if you can switch up the pop up dialogue on the forum which shows when you hover over a thread title on the index page - most annoying!
BA IT issue affecting redemption flights?
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Dec 6, 2017, 12:57 am
#10
Join Date: Apr 2015
Location: London (sometimes!)
Programs: BA GGL/CCR, United 1K, Avis Presidents Club, Hilton Diamond, IHG Gold Elite
Posts: 158
I had issues yesterday when trying to use a laptop- but on the ‘IT Glitches’ thread folks suggested using the app via iPhone and that worked for me and was able to make a redemption booking. I’d give that a try...
Dec 6, 2017, 2:20 am
#11
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Funnily enough, currently on BA.com a redemption search is bringing up CASH fares on a codeshare partner as a standalone flight that I had no idea was even bookable as a standalone flight, at a rather high price 
Dec 6, 2017, 5:06 am
#12
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 679
I have had IT + Redemption problems over the last 2 weeks of November. When trying to book JTR for May I repeatedly got "BA don't fly this route" even though the Timetable confirmed it did(yes, on the correct days), and a dummy cash booking was fine. This lasted 2 weeks & I elected not to 'phone, booked the new route to Kelfalonia instead, although initially this route also prompted the same message. BTW this booking used wife's 241, but 6 days later her account shows it as not redeemed. I won't try to use it again as no doubt this will catch up with us, like not being able to check in as "ticket not properly paid for" or some such.
Dec 6, 2017, 5:22 am
#14
Join Date: Jan 2012
Location: London
Programs: BA BLUE BADGE
Posts: 1,323
I just tried to book a redemption on the phone. The agent got to the payment page and couldn't get further. She went to her manager who said the whole system is down.
The annoying part is that she couldn't hold my flight details there and ring me when the system is up - I have to ring back later and try again from scratch.
Oh.......and she tried to charge me £15 for the call (even though the redemption could not be done online)
The annoying part is that she couldn't hold my flight details there and ring me when the system is up - I have to ring back later and try again from scratch.
Oh.......and she tried to charge me £15 for the call (even though the redemption could not be done online)
Dec 6, 2017, 6:14 am
#15
Join Date: Jan 2010
Posts: 7,464
I've just had a call with BA Newcastle about another issue, and on the off-chance asked if they could look into chance a reward flight to an earlier rotation (no availability showing on BA.com), but the Agent saw availability (not sure if it was X or V bucket) and made the change on the phone with the service fee being charged.
Interestingly, EF is having difficulties today with BA award availability.
Interestingly, EF is having difficulties today with BA award availability.