Rejected Avios claim for AA-marketed, BA-operated flight
Oct 7, 2017, 1:56 pm
#1
Original Poster
Join Date: May 2015
Location: BAH/DMM, DFW, HYD
Programs: BA Gold (OWE), Marriott Platinum
Posts: 83
Rejected Avios claim for AA-marketed, BA-operated flight
Hello! Flew JFK-LHR-BAH last week. JFK-LHR was AA marketed and operated, LHR-BAH was AA marketed and BA operated. The JFK-LHR segment posted quickly within 2 days of travel, but the LHR-BAH segment didn't and so I waited for the 7 day mark to submit a partner claim. I got an email today saying that the flight was not eligible for Avios/Tier Points (even though I'm fairly certain that it is?), so does anyone have suggestions on how to appeal to BAEC regarding this flight? Thank you!
Oct 7, 2017, 2:00 pm
#2
Join Date: Dec 2016
Posts: 355
Can't see any reason why they would reject it. They have to provide a reason.
If it's operated and marketed by oneworld then it should credit to BAEC.
The only reason the tier points might not credit is if the two of the segments have the same flight number. Then these flights could be treated as one for tier point collecting purposes.
If it's operated and marketed by oneworld then it should credit to BAEC.
The only reason the tier points might not credit is if the two of the segments have the same flight number. Then these flights could be treated as one for tier point collecting purposes.
Oct 7, 2017, 2:28 pm
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Can you find out the selling class involved? If it wasn't too far back, you may find the information here, using the BA PNR:
https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Oct 8, 2017, 1:31 am
#4
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
There was a spate of these pre and post US-AA merger where avios and TP didn't credit. When re-submitting you'd get the message 'these flights have already been credited' but calling solved it 100% of the time.
Oct 8, 2017, 5:34 am
#7
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,699
The webform works only for the most straightforward cases: BA marketed BA operated on a simple itinerary. This was intended to be used for people to retrocredit when they forgot to put their BAEC number on a booking.
Every other cases does not work and will trigger a Flight not eligible/Flight already credited message.
Every other cases does not work and will trigger a Flight not eligible/Flight already credited message.
Oct 8, 2017, 5:40 am
#8
Join Date: Jan 2010
Posts: 7,464
The webform works only for the most straightforward cases: BA marketed BA operated on a simple itinerary. This was intended to be used for people to retrocredit when they forgot to put their BAEC number on a booking.
Every other cases does not work and will trigger a Flight not eligible/Flight already credited message.
Every other cases does not work and will trigger a Flight not eligible/Flight already credited message.
Oct 8, 2017, 5:51 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Overwhelmingly (though perhaps not for FT members) the main reason for flights not crediting is people not putting their membership number on their flights (e.g. joining up after flying, or forgetting that AA is oneworld), or it not sticking on the booking for one reason or another (e.g. online travel agents). So the point of the webform is to provide a semi-automated way of allocating the points correctly, which works for most claimants. But as fransknorge rightly indicates, it doesn't take much complexity for the automation bit to fall over and a phone call or non specific webform is required at that point. It generally helps if you know, before asking, what the outcome should be, just in case someone is asking for credit for a non BA upgrade or a redemption booking.
Oct 8, 2017, 5:59 am
#10
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
The webform works only for the most straightforward cases: BA marketed BA operated on a simple itinerary. This was intended to be used for people to retrocredit when they forgot to put their BAEC number on a booking.
Every other cases does not work and will trigger a Flight not eligible/Flight already credited message.
Every other cases does not work and will trigger a Flight not eligible/Flight already credited message.
Oct 8, 2017, 5:59 am
#11
Join Date: Jan 2010
Posts: 7,464
Overwhelmingly (though perhaps not for FT members) the main reason for flights not crediting is people not putting their membership number on their flights (e.g. joining up after flying, or forgetting that AA is oneworld), or it not sticking on the booking for one reason or another (e.g. online travel agents). So the point of the webform is to provide a semi-automated way of allocating the points correctly, which works for most claimants. But as fransknorge rightly indicates, it doesn't take much complexity for the automation bit to fall over and a phone call or non specific webform is required at that point. It generally helps if you know, before asking, what the outcome should be, just in case someone is asking for credit for a non BA upgrade or a redemption booking.
I always have my BAEC number in any OW reservation, but I do tend to have a mix of AA/BA/IB/AY/QR/CX coded flights whilst operated by a mixture of AA/BA/IB/AY/QR/CX metal - essentially, sometimes codeshares can reduce the price of a ticket, but the webform cannot handle the relative simplicity of this. I cannot be the only traveller where this webform fails for.