LHR T3 Lounge: is this the best they can do?
#16
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 484
I am another one who likes the BA First lounge in T3 even though I'm not a fan of T3 in general. However, I am a fan of HEL so I'll endure. I had very slow service in the CX lounge a few weeks ago although the food was nice when it came.
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I do like the BA smoked salmon and scrambled egg of a morning. Inexplicably, last week there only seemed to be pink champagne. So I ended up with OJ which I'm sure was better for me.
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I do like the BA smoked salmon and scrambled egg of a morning. Inexplicably, last week there only seemed to be pink champagne. So I ended up with OJ which I'm sure was better for me.
#17
Join Date: Jul 2011
Programs: BA Gold
Posts: 629
Hopefully LHR will be no different
#18
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Well in a sense I don't blame you, there are two lounges there, alongside each other, but if you don't look leftwards at a particular stage you will walk straight into the main Galleries Club lounge. And beans on toast is a staple at that lounge on the self-serve buffet, you have to order toast in the First lounge (it comes on a rack, and you'll be given a choice of 3 bread types, plain, wholewheat, sourdough). Normally the agent will point out your eligibility for the First lounge around the side unless it looks like you know what you are doing. My unofficial estimate is that about a quarter of First eligible passengers end up in the wrong place (I did it once, briefly!). Happily there is this forum to keep people aware of the lounge options at T3, and a full guide in the forum's Dashboard.
#19
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,348
Entering the BA lounge complex, the Galleries First lounge is on the left, and the Galleries Club lounge is straight ahead. If the first thing you saw when you entered the lounge (after the boarding pass check) was a champagne bar straight ahead, you were in the First lounge. If the first thing you saw was a corridor with seats on either side leading up to a customer service desk, you were in the Club lounge.
As others have mentioned, you also have the option of the CX First and Business Class lounges, and the AA Admirals Club and International First Class lounge.
#20
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,804
True, but if you are going from Security and are following a route to gate 5 then you must go past the lounges. If you were en route to gate 23 you may miss them. Hence BA staff do often say "follow the signs to gate 9" usually, but gate 5 would also work.
#21
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,348
What the check-in agents should be using for directions are the lounge letters - BA is H. These are signed throughout the departure lounge.
Last edited by Genius1; Oct 7, 2017 at 1:15 pm
#24
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
I like sitting in the dining area in T3 GF when eating. The high tables in the general area are not that comfortable to eat and many other areas the seats are too low.
The drink selection is usually quite good and food fine.
The drink selection is usually quite good and food fine.
#25
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
BA T3 F lounge was clearly designed by committee so great it still works for some, just not all.
it does seem unfair that JAL have great NRT and HND F lounges and poor JAL pax get the BA T3 thing instead!
#26
Original Poster
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
Well in a sense I don't blame you, there are two lounges there, alongside each other, but if you don't look leftwards at a particular stage you will walk straight into the main Galleries Club lounge. ... Normally the agent will point out your eligibility for the First lounge around the side unless it looks like you know what you are doing. My unofficial estimate is that about a quarter of First eligible passengers end up in the wrong place (I did it once, briefly!).
One thing I've noticed about BA is that in an attempt to look more exotic than they actually are they use non-descriptive names like Galleries Club, World Traveller, Club World, etc, so unless you're in the know it's not apparent what they mean. Not helpful.
#28
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Mind you, some people like beans on toast, with or without Marmite, and actually that's quite tricky to do in First!
#30
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
For me, it's something of an oddity that an airline allows itself to be outshone - in its home city - by foreign carriers ; and I expressed this very point to BA when they sent me a SMS questionnaire about their T3 lounge.
Very, very hard to imagine that, say, CX would be happy to see their top tier HKG lounges widely perceived as inferior to those offered by other carriers within its home base .... or likewise EK at DXB.
And of course we will soon have the option of a QF lounge at T3 too.