missdimeaner

Be careful what you ask for. Sky (who supply my internet) will only communicate via text or chat if you have a problem - even something simple can take over an hour.

cunardqueen

As a blue member l called at 5pm on hold for 10 mins, passed to an agent , she couldnt help me,on hold for 5 mins, passed to another agent, she was the wrong agent, put on hold while l was passed to another agent, l gave up after 35 mins. If l could have done what l wanted on line l would have !
Wouldnt have minded but the one who couldnt help me was clearly from the UK .

HMPS

Are you saying agents based in foreign countries could not help because there was an underlying problem(s). What was it, language? accent? attitude ?....
One then must ask who hired them and more importantly who trains & supervises them ?

PUCCI GALORE

Answered in no time on Mon 11th Sep at 06.10. Excellent service after being dumped by AA. I tried to call AA later that day from Chicago and was told that they were too busy to answer.

rossmacd

Stop flying AA if you don't like them

thijsseh

Then take EK: no 'dedicated line' nonsense (well, maybe secretly, but as a lowly Silver I have no knowledge of this). My calls ALWAYS get answered within 15 seconds. The agent is always knowledgeable and tries very hard to solve my problem. On occasions he / she can't, but that is when I ask something impossible. Impeccable service!

Grace B

Yes, I agree (I used to be EK Gold). Far better than QR. Although I've never had a problem with BA, as a Blue, ringing up at 6 am.

PUCCI GALORE

Did I say that? Have I come on here whinging about them? No I thought not. I'm reporting what occurred with the Gold Line and why I had to call then.

rossmacd

You have mentioned several times about poor service onboard and now via their contact centre. You have also commented about the food offering, and preferred BA.

Have you whinged? No. But reading through your comments, it seems AA does not meet your needs, therefore stick to BA. Those that say the same about BA are frequently told to go elsewhere, so seems fair to say it when the shoe is on the other foot

To Eat.To Drink

I echo,the comments on here. Dropping the phone line is so last year. Customer-focused organisations will do everything they can to answer a call (who remember the days of “answer within three rings”?) but then at least offer to call back or remain in the queue. There is something quite cold and abrupt about just dropping the call that grates with me.

HMPS

See comments at bottom.

^

Well said.
PUCCI GALORE You have not "officially" whinged ( although that is a subjective interpretation). However like others here I do feel you very subtly "dump" on other airlines like AA. The damage then is a very well critique of the negatives of others while juxtaposing good experiences with BA. Leaves new readers a subliminal impact ! Others of course who are loyalists thrive upon it. Nothing wrong with that.....However I have often read many a quick " encouragements" to dump BA if one expresses dissatisfaction. Forget the name but have seen it a few times from the same posters.
I do read your posts and sometimes I like the tongue in cheek write ups but yes the subtle digs do come across!
Knowing AA's shortcomings I will take it over BA if especially trying to liquidate my avios. Don't want to pay the "FEES, or LHR hassles.

Globaliser

Back to BA's Gold line: I had to phone this afternoon to book an award flight. The total duration of the call, including navigating menu hell, was 5 minutes 24 seconds.

navylad

If you were in the car driving, are you sure BA dropped your call and not your phone?

Just a thought. hope you got whatever your call was for sorted.

To Eat.To Drink

yes, it was a definite “sorry, we are very busy, please look online. Goodbye.” Line dropped.