BA Gold Line “ we are busy, go away “
 

I just tried calling the gold line in the UK and was told that the lines are busy and I should look online “thank you. Goodbye.”

Delightful customer service.

They must be doing work on a contract basis for Ryanair.

Another 400,000 tickets were cancelled today!

It's the enhanced gold service. They don't let you wait until you give up. :D

Ive had really good experiences this week and last week , one minute wait only !

I got through today in 5 minutes!!

I understand your frustration but I guess it's debatable whether this is better than being on hold for an extended period or not. Either way it might suggest poor staffing of the call centre.

The thread title is a little misleading.

I did paraphrase but it is essentially what happened. “We are busy, please look online.” Phone line dropped.

One is normally at least given the option to hold. I would have done as I was in the car for an hour.

To hold, or get a call back with holding your spot in line. BA really fails using modern call center technology.

Maybe faling to understand that "modern call center technology" means modern call centre technology? :D

I got through today in less than 60 seconds

Wow. Just wow. But I am not really surprised at all, given it is British Airways you're talking about.

Matthew 7:5 :P

More seriously this is not good enough for the blue line, let alone the gold line.

Offering a call back if the call centre is busy should really be the standard in 2017.

On a related note I find the constant references to the web site while holding rather aggravating: if whatever I wanted to do were possible on the web site I would already be doing that.

(And if it were possible but I didn't know then simply mentioning the web site wouldn't do me any good either.)

Every time I hear “welcome to the executive club for gold members” I always think of one person.

https://vignette2.wikia.nocookie.net...20070621173931

Poor staffing due to waht ? Peak periods misjudged ? Too many vacations simultaneously ? Cost savings ? Attitude of " let them eat cake" ?

Yesterday I called AA, was told" there is a 22 min hold, may we call you back, you will not lose your place in line Call back was in less than 15 minutes. Ac Better than others.ceptable.

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