refund due to schedule change
#16
Original Poster
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,271
Update from a call with AA: if it had been AA issued ticket, they would have refunded (no award space for earlier flight). As it is 125-stock, they can't touch it.
Will simply cancel and book revenue ticket with AA directly.
Anyway, mods, please close this thread.
#17
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
...or save me from having to deal with this kind of nonsense...Each to its own.
Update from a call with AA: if it had been AA issued ticket, they would have refunded (no award space for earlier flight). As it is 125-stock, they can't touch it.
Will simply cancel and book revenue ticket with AA directly.
Anyway, mods, please close this thread.
Update from a call with AA: if it had been AA issued ticket, they would have refunded (no award space for earlier flight). As it is 125-stock, they can't touch it.
Will simply cancel and book revenue ticket with AA directly.
Anyway, mods, please close this thread.
However, it seems you like dictating what should and shouldn't be done, including telling the Mods what action to take. I'm sure they are capable of making up their own minds as to which threads to close and which to keep open.
#18
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,587
For your information I was able to get a free rebooking last week for a LH M&M award. There was schedule change of 15 min for my HKT-BKK evening flight with TG. Not really a big issue, but I would prefer to travel in the morning (same date) so I inquired to get rebooked stating that the new flight time was inconvenient to me. Rebooking was granted after agent checking that award seats were available and obtaining authorisation to rebook from back-office/supervisor (or whoever the agent asked). Kudos to M&M.
OP; interesting that AA said they would full refund if was their own ticket: that isn't the published policy I found when researching earlier. Pity.
#19
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
There's a reason airports have bars and coffee shops landside. Lord knows, that's how 10 years of rugby tours with my friends have always started: meet at the bar at Dublin/Edinburgh/etc landside on Friday afternoon.....
Your group might also be late for some reason and so no need to fret.
Your group might also be late for some reason and so no need to fret.
So what changed ?
There is a difference in attending rugby matches and other travels?
#20
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
#21
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
I think that it's worth re-emphasizing CWS's comment noting that many BAEC flight awards, including the OP's MIA - AUA award, permit virtually free refunds for any reason (until the day before the flight). That is, Avios are returned free and you lose in cash only amounts below the threshold printed on the website, but never more than you paid in the first place. Therefore, on routes with no YQ (i.e. typically AA in North America, JL in Japan, Latam domestically in various S. American countries, etc. etc.), and low taxes (i.e. USA, Japan, etc.), the lost cash is de minimus. In the OP's case, I would expect that they would lose only USD 5.60 when they processed their refund through the website.
Even those of us with burning grievances/resentments against recent failings at BA/BAEC should not be getting up in arms over USD 5.60....
Even those of us with burning grievances/resentments against recent failings at BA/BAEC should not be getting up in arms over USD 5.60....
#22
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,587