refund due to schedule change
Sep 26, 2017, 10:24 am
#1
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refund due to schedule change
I have an award booking issued on BA stock for AA-operated flight between MIA and AUA. There is a schedule change of 45 minutes (arrival 45 minutes later than originally booked). BA cannot accommodate on an earlier flight saying that there is no award space. And it also refuses to issue full refund of avios and taxes claiming that the time change needs to be greater than 3 hours for a full refund.
Is this in line with BA policy?
Thank you for your help.
Is this in line with BA policy?
Thank you for your help.
Sep 26, 2017, 10:56 am
#2
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I think it's 2 hours before you can a free refund, but you will only lose a few dollars on that, you will get all the Avios back. The service fee is USD 55 but is deducted from the cash already spent and no extra is charged to release the Avios. Frankly given the timekeeping out of MIA I'd imagine you would be in Aruba no more than 20 minutes behind schedule, may be less than that.
Sep 26, 2017, 11:10 am
#3
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Yes.
BA needs the same space available to be able to rebook on another airline's flight - even on a partner. They can't just take any seat.
BA's policy on cancelling is for schedule changes of 2 hours or greater. AA's seems to be only 1 hour, but that still doesn't help.
BA needs the same space available to be able to rebook on another airline's flight - even on a partner. They can't just take any seat.
BA's policy on cancelling is for schedule changes of 2 hours or greater. AA's seems to be only 1 hour, but that still doesn't help.
Sep 26, 2017, 12:31 pm
#6
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Out of curiosity which airline allows free changes for flight time changes of 45 minutes btw?
Sep 26, 2017, 12:41 pm
#7
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The group will have arrived by 14:30 and will be waiting for me for over an hour. Landing at 16:11 is already asking them to wait too long, but now landing at 17:00 is an overstetch.
In past, LH, OS, AF, LX and LO allowed free refund, especially on award bookings for a schedule change of 30-minutes and more, although some first would not but after not being able to offer the rebooking option, they gladly offered refund.
In past, LH, OS, AF, LX and LO allowed free refund, especially on award bookings for a schedule change of 30-minutes and more, although some first would not but after not being able to offer the rebooking option, they gladly offered refund.
Sep 26, 2017, 12:57 pm
#8
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For your information I was able to get a free rebooking last week for a LH M&M award. There was schedule change of 15 min for my HKT-BKK evening flight with TG. Not really a big issue, but I would prefer to travel in the morning (same date) so I inquired to get rebooked stating that the new flight time was inconvenient to me. Rebooking was granted after agent checking that award seats were available and obtaining authorisation to rebook from back-office/supervisor (or whoever the agent asked). Kudos to M&M.
Sep 26, 2017, 1:00 pm
#9
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Sep 26, 2017, 1:22 pm
#10
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The group will have arrived by 14:30 and will be waiting for me for over an hour. Landing at 16:11 is already asking them to wait too long, but now landing at 17:00 is an overstetch.
In past, LH, OS, AF, LX and LO allowed free refund, especially on award bookings for a schedule change of 30-minutes and more, although some first would not but after not being able to offer the rebooking option, they gladly offered refund.
In past, LH, OS, AF, LX and LO allowed free refund, especially on award bookings for a schedule change of 30-minutes and more, although some first would not but after not being able to offer the rebooking option, they gladly offered refund.
2hr is par for the course, neither amongst the best nor amongst the worst. Under 2hrs, qr wouldn't even waive the change fee to get on another flight.
Sep 26, 2017, 1:31 pm
#11
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Call AA and see if it will take over the ticket and change it for you. There may be a $50 fee for taking over the ticket.
If OP were on an AA ticket, AA would likely make the change for any decent reason even though it need not. But, this is not an AA ticket and BA has no reason to do anything.
If OP were on an AA ticket, AA would likely make the change for any decent reason even though it need not. But, this is not an AA ticket and BA has no reason to do anything.
Sep 26, 2017, 1:33 pm
#12
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My assumption is that if I can't be rerouted, I should be refunded. Yet I can't be refunded because the inconvenience caused by the retiming is not inconvenient enough, according to BA.
But like I said, lesson learnt not to deal with BA. I don't think that I was lucky with other airlines when a 30+ minute time change occurred and I was refunded (not always rerouted but always refunded). In many cases, these 30 extra minute do make difference....
But like I said, lesson learnt not to deal with BA. I don't think that I was lucky with other airlines when a 30+ minute time change occurred and I was refunded (not always rerouted but always refunded). In many cases, these 30 extra minute do make difference....
Sep 26, 2017, 1:35 pm
#13
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Sep 26, 2017, 1:37 pm
#14
Join Date: May 2010
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My assumption is that if I can't be rerouted, I should be refunded. Yet I can't be refunded because the inconvenience caused by the retiming is not inconvenient enough, according to BA.
But like I said, lesson learnt not to deal with BA. I don't think that I was lucky with other airlines when a 30+ minute time change occurred and I was refunded (not always rerouted but always refunded). In many cases, these 30 extra minute do make difference....
But like I said, lesson learnt not to deal with BA. I don't think that I was lucky with other airlines when a 30+ minute time change occurred and I was refunded (not always rerouted but always refunded). In many cases, these 30 extra minute do make difference....
Sep 26, 2017, 1:43 pm
#15
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Your group might also be late for some reason and so no need to fret.