FlyerTalk Forums - View Single Post - refund due to schedule change

Sep 26, 2017 | 2:14 pm

#18

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,755

Quote:

Originally Posted by SK AAR

For your information I was able to get a free rebooking last week for a LH M&M award. There was schedule change of 15 min for my HKT-BKK evening flight with TG. Not really a big issue, but I would prefer to travel in the morning (same date) so I inquired to get rebooked stating that the new flight time was inconvenient to me. Rebooking was granted after agent checking that award seats were available and obtaining authorisation to rebook from back-office/supervisor (or whoever the agent asked). Kudos to M&M.

Seats were available: BA would also rebook in that (and the OP's) situation - and the BA agent wouldn't even need to get authorization; they could just do it.

OP; interesting that AA said they would full refund if was their own ticket: that isn't the published policy I found when researching earlier. Pity.

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