BA Gold line refuse to offload me for "security reasons"?
Sep 12, 2017, 6:34 am
#16
Join Date: Jan 2010
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AA usually closes their seat changes through the app about 1hr before departure, in my experience but still very flexible compared to BA.
Sep 12, 2017, 6:48 am
#19
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Exactly, on SK (and LH I believe) you can change a new site after OLCI (for example print BP at home, arrive at airport, go to kiosk to change seats and get a new BP) or on the app and then a seat receipt will sprout when scanning the BP at boarding. The multiple BP does not cause confusion, why should it ?
Sep 12, 2017, 6:50 am
#20
Join Date: Jan 2010
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Sep 12, 2017, 6:57 am
#21
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Does the same go for BA wetleases operated by QR? QR seems to be pretty flexible too for QR's regular flights.
Sep 12, 2017, 6:59 am
#22
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Sep 12, 2017, 7:14 am
#23
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Most airlines with OLCI and App functionality allow it, even easyJet. Ryanair doesn't. My take on this is that actually BA were one of the first to offer this self print facility (many airlines still don't offer full OLCI) and when it was first introduced I remember airport staff and airlines were a bit worried about the implication of people having 2 boarding passes. In the good old days if you wanted a replacement boarding pass it was issued with some reluctance and the word "Duplicate" stamped or written on it. If you lost a boarding pass there was some expectation that you would hunt around to find it. Even when the app boarding passes first came out, there was a suggestion of blocking the printed version.
However time and experience has shown this is a complete non issue, but I suspect that's the reason behind it.
However time and experience has shown this is a complete non issue, but I suspect that's the reason behind it.
Sep 12, 2017, 8:11 am
#24
Join Date: Oct 2016
Posts: 698
Most airlines with OLCI and App functionality allow it, even easyJet. Ryanair doesn't. My take on this is that actually BA were one of the first to offer this self print facility (many airlines still don't offer full OLCI) and when it was first introduced I remember airport staff and airlines were a bit worried about the implication of people having 2 boarding passes. In the good old days if you wanted a replacement boarding pass it was issued with some reluctance and the word "Duplicate" stamped or written on it. If you lost a boarding pass there was some expectation that you would hunt around to find it. Even when the app boarding passes first came out, there was a suggestion of blocking the printed version.
However time and experience has shown this is a complete non issue, but I suspect that's the reason behind it.
However time and experience has shown this is a complete non issue, but I suspect that's the reason behind it.
To me it always seems very dramatic. The agent does a final check of everything with new and old boarding passes and computer, then before handing over the new one there's a ceremonial tearing up of the old.
Sep 12, 2017, 8:22 am
#25
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I think this also explains the ripping-up process agents still do to your boarding pass if you change seats or are upgraded.
To me it always seems very dramatic. The agent does a final check of everything with new and old boarding passes and computer, then before handing over the new one there's a ceremonial tearing up of the old.
To me it always seems very dramatic. The agent does a final check of everything with new and old boarding passes and computer, then before handing over the new one there's a ceremonial tearing up of the old.
Sep 12, 2017, 8:29 am
#26
Join Date: Oct 2016
Posts: 698
When I do OLCI, I always print an extra boarding pass. Then, if some agent tries to change my seat to one I don't want, I have the old boarding pass to prove what my original seat had been. They can rip up the one boarding pass I show them as much as they want and it doesn't matter--I still have the document to complain after the fact.
It makes the ripping up seem even stranger.
Sep 12, 2017, 8:34 am
#27
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Odd interaction with the gold line this evening.
I have a BA flight tomorrow. Now normally I don't retrieve my boarding pass at OLCI, however for some reason I did. And so, sod's law, after doing so I received an Expertflyer notification that a better seat had opened up.
In the past, I have phoned BA, they have offloaded me, so that I can OLCI again and choose a different seat.
Not possible, sir. "Policy". "Security reasons".
Patently, a BA phone agents job will be offloading passengers from flights day-in-day-out, from flexible tickets, seat changes, etc.
Anyone able to explain the possible "security" concern? Or just yet another asinine anti-customer BA policy?
I have a BA flight tomorrow. Now normally I don't retrieve my boarding pass at OLCI, however for some reason I did. And so, sod's law, after doing so I received an Expertflyer notification that a better seat had opened up.
In the past, I have phoned BA, they have offloaded me, so that I can OLCI again and choose a different seat.
Not possible, sir. "Policy". "Security reasons".
Patently, a BA phone agents job will be offloading passengers from flights day-in-day-out, from flexible tickets, seat changes, etc.
Anyone able to explain the possible "security" concern? Or just yet another asinine anti-customer BA policy?
Given your anger I'd be interested to know which seat you had and which one became free?