Unexpected car hire charge by Avis

Old Sep 10, 17, 9:34 am
  #76  
 
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I suspect a Cruz-like directive has come from Avis top management except theirs says "maximise revenue" rather than "reduce costs".

Human nature being what it is, some employees/franchisees push things too far, less attention is paid to customer satisfaction, you know how the story ends
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Old Sep 10, 17, 10:12 am
  #77  
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Hard to tell who's a franchise or not, of course.

I believe PHX is a franchise, with whom I've had no trouble at all. I could guess IAD might be 'prime', and they've always been trouble free.

As to renting in Europe ... I would rather not even consider it, regardless of Company
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Old Sep 10, 17, 10:21 am
  #78  
 
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Originally Posted by ringingup View Post
I have a Avis BA booking coming up in October in Sicily, so this thread is of interest to me.

You are all referring to the use of vouchers, however when I booked I was given the option to pay at the time of rental. I will be watching out for extra charges in my rental agreement!
You have to be very careful - vouchers mean nothing! The voucher effectively just gives you a 'credit' and as I found out in the case of dispute Avis are very hot on insisting that the rental agreement signed at the location has primacy.

Previously I've also had to have Avis credit me as they had charged me for an additional driver, which is included with Avisba bookings - this should really not have happened. At least they owned up to that error pretty quickly.
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Old Sep 10, 17, 10:30 am
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Originally Posted by ringingup View Post
I have a Avis BA booking coming up in October in Sicily, so this thread is of interest to me.

You are all referring to the use of vouchers, however when I booked I was given the option to pay at the time of rental. I will be watching out for extra charges in my rental agreement!
It's worth understanding there's several different ways of booking an Avis booking which is, in some way, associated with BA:

1) As a flight+car booking - this is done either at time of booking or adding the car after. This creates a voucher on BA.com and you get all the benefits thereof.

2) The other primary one is via avisba.com which is simply a branded booking portal for Avis which provides some benefits (such as a free second driver) and a discount. If you pre-pay on here - you should also get a voucher sent to you from Avis, if you choose to pay at time of rental - it should be charged appropriately at the time.

Now - I've done maybe 30-40 Avis bookings in the last 5 years. Not once have I had an overcharge off a voucher (well - except tiny ones - more in a sec), but most of the time I don't speak to anyone in the rental location as I'm in their preferred system so go straight to the car.

I do, however, frequently get check in receipts that read:

Total $x
Less voucher $y (where y is significantly less than x)
Total to pay $0

e.g. Maths that just doesn't add up.

First time I saw that I panicked but it was fine.

I do occasionally get additional charges thanks to currency movement and rounding. Every so often I get a little 1p charge come through on the card (like once every 5-6 bookings). It's not worth my time and effort to call/email to get it back so I ignore it.
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Old Sep 10, 17, 10:43 am
  #80  
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Originally Posted by MPH1980 View Post
It's worth understanding there's several different ways of booking an Avis booking which is, in some way, associated with BA:
...
I discovered a 3rd way recently, when booking flights over the 'phone with BA. I was offered a car rental as well, which I usually book separately with Avis/BA. As the agent quoted some 50 less than Avis/BA were quoting, I went for it. I then got a completely different voucher from the usual one, by e-mail from Avis. The only thing missing is my Avis Preferred number, which I will get added later.

The rest of this novel document also says:
Thank you for choosing Avis for your rental and requesting a Prepaid Voucher. The estimated rental charges quoted have been processed to your credit card.Your rental rate is guaranteed based on the information shown below but please note that any local fees, surcharges and taxes included in the estimated charges are subject to change.In the event of an accident or theft of the vehicle, a sum of money (an excess) will be charged to you.

However, for your peace of mind Avis offers you the option to purchase additional insurances locally when you collect your car that either waive or reduce the amount of this excess.In most countries your car will be supplied with a full tank of fuel. If you return the car with a full tank you will avoid any refuelling service charges but do check this when you collect your car.

DON'T FORGET to bring this document along with you when you pick up your car and remember your payment card(s) and driving licence too - if it's a new style UK licence you only need the photo card part. When renting abroad, please also bring the passport or identity card of main driver and any additional drivers.
I hope the "Mandatory Charges" [the usual Facility Fee etc, plus taxes] won't be added on later, thus negating the 50 implied saving
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Old Sep 10, 17, 10:54 am
  #81  
 
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AVIS in Miami, Orlando and Salzburg have all tried to make a surcharge for an additional driver, despite the BAEC t&c giving one extra driver foc. I queried all three and the charges were removed, but users need to be cautious and eagle-eyed!
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Old Sep 10, 17, 1:50 pm
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I was badly diddled by Avis when I was young in the 1980s, really insidious and dishonest behaviour in Amsterdam, similar to that described here, and I boycatted them for almost 20 years. Then, with all the interesting miles promotions and a progressively problem free relationship, I came back to them. It seems like the moment you let your guard down they start behaving like scum again.

I wrote elsewhere about how the decline in customer service correlates to cheaper airline tickets. But with Avis, there are certainly not any "cheaper" prices these days. These rental companies should really be looked at by the regulators.

By the way, I am getting much better service from Alamo these days, none of the crap described here.
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Old Sep 10, 17, 5:19 pm
  #83  
 
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Slightly OT, how quickly do Avios post for AVIS bookings via BA?
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Old Sep 10, 17, 6:59 pm
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I try and avoid Avis where ever I can, I'm now presidents circle with Hertz and find vehicle selection fantastic with them. However when I do a booking with flight+car to bring the cost of the flight down, I'll take it.

My last trip to LAS as mentioned here, I jumped into the car, a toyota suv, and drove off. Looked at it briefly, and it was pretty dirty outside.

Went to get it in the morning and had a proper look at it, and it wasn't just a bit dirty, it was filthy, the wheel arches were totally caked with mud and grass, the outside was filthy as hell, the car had about 39k miles on the clock, and I seemed like it had spend all of those 39k miles hard at work on a farm. I even found a half drunk bottle of water in the centre console.

Back I went to return it and get something different, as I was dealing with it in the office the guy said 'oh you have a refund coming to you' instead of switching me, he closed the rental. It then took about 30 mins to re-instate it. Finally they upgraded me into a luxury suv, and all was good with the world.

However, when I then dropped that car off, the system wanted to charge me about $400.... So more fun and games in the office expected, but it took 2 seconds and I was on my way. I get a feeling their system isn't that flexible and if you poke around with your bookings it comes up with a charge that needs to be manually over ridden.

Hertz presidents circle choices at LAS are fantastic. Book an intermediate car, and take a choice from Land Rovers, Mercedes Suvs, and Audi saloon cars, and the whole operation is so much slicker everywhere I've been then with Avis.

I would also recommend icarhireinsurance, but if you're using Amex platinum it covers your car insurance too.
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Old Sep 10, 17, 8:27 pm
  #85  
 
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Originally Posted by botham View Post
AVIS in Miami, Orlando and Salzburg have all tried to make a surcharge for an additional driver, despite the BAEC t&c giving one extra....
And DEN for me. Every year for the past 5 years.
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Old Sep 11, 17, 12:02 am
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Originally Posted by T8191 View Post
Hard to tell who's a franchise or not, of course.

I believe PHX is a franchise, with whom I've had no trouble at all. I could guess IAD might be 'prime', and they've always been trouble free.

As to renting in Europe ... I would rather not even consider it, regardless of Company
I think you might be ok in Malta.They even drive on the same side of the road as us.^
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Old Sep 11, 17, 12:15 am
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Originally Posted by botham View Post
AVIS in Miami, Orlando and Salzburg have all tried to make a surcharge for an additional driver, despite the BAEC t&c giving one extra driver foc. I queried all three and the charges were removed, but users need to be cautious and eagle-eyed!
From Avis terms and conditions

Additional Driver Policy

All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.

For all US states other than CA, NV and NY, the additional driver fee is $13 per day per driver with a maximum charge of $65 per driver. The fee in New York is $3 per day per driver. The fee in Nevada is $11 per day per driver with a maximum of $55 per driver. There is no additional driver fee in California.

I don't know if this applies to rentals made outside the US or to non US residents.
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Old Sep 11, 17, 1:09 am
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Originally Posted by HilFly View Post
From Avis terms and conditions

Additional Driver Policy

All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.

For all US states other than CA, NV and NY, the additional driver fee is $13 per day per driver with a maximum charge of $65 per driver. The fee in New York is $3 per day per driver. The fee in Nevada is $11 per day per driver with a maximum of $55 per driver. There is no additional driver fee in California.

I don't know if this applies to rentals made outside the US or to non US residents.
When booking with Avis through BA, BAEC holders are entitled to one free additional driver.

Or am I missing your point?
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Old Sep 11, 17, 1:39 am
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Originally Posted by rapidex View Post
I think you might be ok in Malta.They even drive on the same side of the road as us.^
Nonsense, they drive in the shade!
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Old Sep 11, 17, 2:19 am
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I've come to the conclusion that it's Avis's policy to just charge you extra for something every so often without real rhyme or reason - it must be how they fund their Christmas party - and there seems to be nothing you can do to prevent it aside from not using Avis.

My particular favorite was the letter they sent me issued on 25th December (festive!) stating that "on secondary inspection" they had found 600 of damage to the door of a car I'd returned over 3 months earlier (which was undamaged and had been locally inspected and closed at the time - which I'd come to insist after a string of other utterly factitious post return charges).

I've found I've used Avis a lot less since then - aside from one recent mistake - and then they decided to charge the prepaid fuel top up which I never wanted and despite the fact the tank was filled minutes before the return.

Strangely I've never had any similar experience with any of the other firms....
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