BA 294 ORD - LHR returns to ORD after engine incident
#46
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
That's certainly the way my wife felt about it. She was on the flight, in Club World on the upper deck. She heard a loud bang and further smaller bangs that continued for 10-15 seconds after the original noise. The plane shuddered but didnt seem to experience any immediate significant change in direction or altitude. Flames could be seen coming from the malfunctioning engine, and a smell of burning was in the cabin. The plane returned to ORD, circled to dump fuel and landed safely. One passenger required emergency medical attention upon landing. We're going back to ORD to try again this evening.
Already looking forward to your future posts. ^
#50
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
Dear Mr Jamier,
thank you for your e-mail to us. We are sorry it has taken us so long to respond, as we wished to investigate your claim thoroughly, and we are currently very busy, although your e-mails are important to us..
Thank you for flying with BA.
We have carefully examined the events that you describe, and we have to reject your claim for Compensation.
The events that you describe were not within BA's control, they form an exceptional circumstance, so we are not liable for compensation.
I realise that this is not the reply that you wanted. However, you will understand that we treat all customers fairly. We are unable to make an exception in this case.
I look forward to you flying with BA again.
Yours B Goaway.
thank you for your e-mail to us. We are sorry it has taken us so long to respond, as we wished to investigate your claim thoroughly, and we are currently very busy, although your e-mails are important to us..
Thank you for flying with BA.
We have carefully examined the events that you describe, and we have to reject your claim for Compensation.
The events that you describe were not within BA's control, they form an exceptional circumstance, so we are not liable for compensation.
I realise that this is not the reply that you wanted. However, you will understand that we treat all customers fairly. We are unable to make an exception in this case.
I look forward to you flying with BA again.
Yours B Goaway.
#52
Join Date: Mar 2017
Location: UK
Programs: BA Gold
Posts: 532
Wouldn't they have to ferry in the maintenance people, tooling, and the actual engine
It wouldn't be unusual for the engineers to have a quick(ish) look inside the engine with a borescope (small camera on a flexible wand) and if everything is OK then off it goes again.
#54
Join Date: Mar 2017
Location: UK
Programs: BA Gold
Posts: 532
OK it's not quite the same... well not the same at all but that's one extreme.
If we look at a brand new Trent 900 that would power the A380 list price is in the region of $20 million ish for the engine, if you just want the engine. But many (most/ almost all) modern engines are acquired as a service package and stated values are typically in the region of $45 million over the contract life for Rolls Royce "Total Care".
#55
FlyerTalk Evangelist
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#56
Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
Let's not forget that most of us, even those flying a lot, will never experience an engine surge.
I am a very frequent flyer with a solid understanding of flight, airplanes and airmanship. Yet an engine surge would freak me out initially also, and then IF the failure was contained with no flames or smoke coming I'd probably figure out what had happened.
So saying "they happen all the time, nothing to see here" is quite the simplification, n'est pas?
I am a very frequent flyer with a solid understanding of flight, airplanes and airmanship. Yet an engine surge would freak me out initially also, and then IF the failure was contained with no flames or smoke coming I'd probably figure out what had happened.
So saying "they happen all the time, nothing to see here" is quite the simplification, n'est pas?
#57
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#60
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
As far as the plane stability is concerned, this is a total non event in a 3 engine plane. Surge happens, engine shut off. That is probably why the passenger did not notice any change in altitude!
However seeing fire from a plane window can never be a pleasant experience!
So the issues here are psychological, not physical.
However seeing fire from a plane window can never be a pleasant experience!
So the issues here are psychological, not physical.