Inconsistent Customer Service - Going back on what they promised
Aug 17, 2017, 12:59 pm
#47
Join Date: Nov 2009
Posts: 201
I have been in contact with out Senior Management team and to apologise for the poor service you've received, as well as thank you for your continued loyalty and patience, ...
"Senior" "Management" should stand up and say: "you are eligible, you always were eligible, and we made a mistake to say you weren't, we're sorry". And leave it as that.
Aug 17, 2017, 5:07 pm
#48
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
If so perfectly understandable that BA will not grant the 2year extension for you, if you had no ticket, had no delay.
If BA gave makeup/compo for being unable to book a ticket, we'd all be trying to book as soon as BA's IT system has issues to jump on the band wagon.
Aug 17, 2017, 5:29 pm
#49
Original Poster
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
Seems you were trying to ticket late in and unable to complete flight reservation due to the BA I.T. issues.
If so perfectly understandable that BA will not grant the 2year extension for you, if you had no ticket, had no delay.
If BA gave makeup/compo for being unable to book a ticket, we'd all be trying to book as soon as BA's IT system has issues to jump on the band wagon.
If so perfectly understandable that BA will not grant the 2year extension for you, if you had no ticket, had no delay.
If BA gave makeup/compo for being unable to book a ticket, we'd all be trying to book as soon as BA's IT system has issues to jump on the band wagon.
As far as I was concerned at the beginning, I booked a flight and couldn't travel as a consequence of a delay in the booking confirmation because of THEIR IT issue. I was ticketed, the fare taken and had a PNR the problem was I didn't know about it and they were unable to provide me with confirmation via a booking confirmation page, an email, or even a verbal confirmation when I called.
I was happy with a full refund which I think is fair, it was BA that decided to unveil a grand gesture which they promised and then went back on.
Aug 31, 2017, 3:47 am
#50
Join Date: Aug 2017
Programs: BAEC Gold
Posts: 25
Apologies for the radio silence- been meaning to give an update on my position for a week but things have been somewhat hectic. After a lot of going back and forward, including me sending CS the emails I originally received, I have had my gold status renewed for the additional year.
I appreciate I was not badly impacted by the disruption, however, as I said in my first post, it was more that it was promised and then withdrawn that had irked me. Anyway satisfactory outcome from my perspective.
I appreciate I was not badly impacted by the disruption, however, as I said in my first post, it was more that it was promised and then withdrawn that had irked me. Anyway satisfactory outcome from my perspective.
Aug 31, 2017, 3:59 am
#51
Original Poster
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
Apologies for the radio silence- been meaning to give an update on my position for a week but things have been somewhat hectic. After a lot of going back and forward, including me sending CS the emails I originally received, I have had my gold status renewed for the additional year.
I appreciate I was not badly impacted by the disruption, however, as I said in my first post, it was more that it was promised and then withdrawn that had irked me. Anyway satisfactory outcome from my perspective.
I appreciate I was not badly impacted by the disruption, however, as I said in my first post, it was more that it was promised and then withdrawn that had irked me. Anyway satisfactory outcome from my perspective.