Sir, Don't Roll Your Eyes at Me - LHR-CPT
Jul 4, 2017, 7:04 am
#31
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
People complain BA is nt consistent. On this route this is very consistent with my experience so many times. At least it's consistent here - the F cabin service is usually totally clueless. The triumph was a crew member in her 3rd ever time in F lecturing my partner in 1k about the service pattern - quite a feat to tell a top BA and LH flyer how it's done. It's not just the rubbish service but the attitude on this route that sucks. Another Alex Cruz triumph then.
Needless to say where we have a choice BA no longer get F business from us - e.g. Singapore, Miami, etc. Just easier to go elsewhere.
Jul 4, 2017, 7:11 am
#32
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,233
The long haul breakfast service on BA has always been on the poor side in my experience even in F. They start it far too close to arrival which leads to mistakes.....I got a cold pot of tea once.
Jul 4, 2017, 8:39 am
#35
Join Date: May 2006
Location: London Heathrow
Programs: British Airways Executive Club
Posts: 719
I'm sorry to hear about your experience. During the Mixed Fleet strikes whilst BA are saying that they're getting the majority of the flights away, on many occasions (and it sounds like it was with yours), they're doing so with a minimum crew complement. Despite this, it's absolutely not acceptable for the people that have chosen to come to work to offer any less service or make people feel grateful for them being there. Absolutely a complaint should be in order, although I fear that most other posters are right in saying that BA sadly just don't care.
Last edited by NWIFlyer; Jul 4, 2017 at 9:28 am Reason: Remove offensive term
Jul 4, 2017, 8:41 am
#36
Suspended
Join Date: Jun 2017
Programs: BAEC
Posts: 325
It's the strike, pure and simple. Lots of flights are going with no (or few) F-trained crew, and service is naturally going to suffer. The alternative is either to downgrade F to CW service (which AC banned after the first strike) or offer whatever service can be cobbled together with whatever crew they have available. Or cancel the flight, obviously. In the grand scheme of things, which would you prefer?
Jul 4, 2017, 8:44 am
#37
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, Belgi
Programs: MUCCI Gold
Posts: 2,512
It's the strike, pure and simple. Lots of flights are going with no (or few) F-trained crew, and service is naturally going to suffer. The alternative is either to downgrade F to CW service (which AC banned after the first strike) or offer whatever service can be cobbled together with whatever crew they have available. Or cancel the flight, obviously. In the grand scheme of things, which would you prefer?
How about that for an alternative?
Jul 4, 2017, 8:52 am
#38
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Yesterday, my family and I flew BA 59 from LHR to CPT. Breakfast service was very uneven, so I asked to speak to the Cabin Service Manager (CSM).
His responses were disappointing and unsettling.
As I explained my issues, example, service on one side of the aircraft begun and almost finished while the other side... not even started.
He then proceeded to convince me that I should discontinue the use of British Airways with statements as follows.
1. Sir, do not roll your eyes at me.
2. You should be grateful for our service as we are having a labor issue.
I would not accept this in Economy much less First.
My wife and daughter observed the entire exchange and were appalled.
British Airways... you have a problem.
His responses were disappointing and unsettling.
As I explained my issues, example, service on one side of the aircraft begun and almost finished while the other side... not even started.
He then proceeded to convince me that I should discontinue the use of British Airways with statements as follows.
1. Sir, do not roll your eyes at me.
2. You should be grateful for our service as we are having a labor issue.
I would not accept this in Economy much less First.
My wife and daughter observed the entire exchange and were appalled.
British Airways... you have a problem.
Jul 4, 2017, 9:14 am
#39
Join Date: Mar 2013
Location: Berkshire
Programs: BAEC Silver
Posts: 382
Jul 4, 2017, 9:17 am
#41
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,697
I disagree. It depends on what position people on each side take - it can be just as much the staff as the employer
Jul 4, 2017, 9:21 am
#42
Join Date: Mar 2013
Location: Berkshire
Programs: BAEC Silver
Posts: 382
Jul 4, 2017, 9:22 am
#43
Join Date: Jul 2016
Programs: Miles and More, IHG, ANA Mileage Club, Hilton Honors
Posts: 118
I agree with this, I do not see an issue here that is worth being reported to BA.
Jul 4, 2017, 9:37 am
#45
Join Date: May 2014
Location: DMV
Posts: 2,092
Staff must be on edge given the situation in the airline. The industrial action, the recent IT outage and subsequent bad media coverage. It's hard for staff to deliver top notch service if they're distracted, their heart's not in it and they don't feel their actions make a difference as far as their own prospects are concerned.