Sir, Don't Roll Your Eyes at Me - LHR-CPT
Jul 3, 2017, 11:32 pm
#1
Original Poster
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
Sir, Don't Roll Your Eyes at Me - LHR-CPT
Yesterday, my family and I flew BA 59 from LHR to CPT. Breakfast service was very uneven, so I asked to speak to the Cabin Service Manager (CSM).
His responses were disappointing and unsettling.
As I explained my issues, example, service on one side of the aircraft begun and almost finished while the other side... not even started.
He then proceeded to convince me that I should discontinue the use of British Airways with statements as follows.
1. Sir, do not roll your eyes at me.
2. You should be grateful for our service as we are having a labor issue.
I would not accept this in Economy much less First.
My wife and daughter observed the entire exchange and were appalled.
British Airways... you have a problem.
His responses were disappointing and unsettling.
As I explained my issues, example, service on one side of the aircraft begun and almost finished while the other side... not even started.
He then proceeded to convince me that I should discontinue the use of British Airways with statements as follows.
1. Sir, do not roll your eyes at me.
2. You should be grateful for our service as we are having a labor issue.
I would not accept this in Economy much less First.
My wife and daughter observed the entire exchange and were appalled.
British Airways... you have a problem.
Jul 3, 2017, 11:36 pm
#2
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Yesterday, my family and I flew BA 59 from LHR to CPT. Breakfast service was very uneven, so I asked to speak to the Cabin Service Manager (CSM).
His responses were disappointing and unsettling.
As I explained my issues, example, service on one side of the aircraft begun and almost finished while the other side... not even started.
He then proceeded to convince me that I should discontinue the use of British Airways with statements as follows.
1. Sir, do not roll your eyes at me.
2. You should be grateful for our service as we are having a labor issue.
I would not accept this in Economy much less First.
My wife and daughter observed the entire exchange and were appalled.
British Airways... you have a problem.
His responses were disappointing and unsettling.
As I explained my issues, example, service on one side of the aircraft begun and almost finished while the other side... not even started.
He then proceeded to convince me that I should discontinue the use of British Airways with statements as follows.
1. Sir, do not roll your eyes at me.
2. You should be grateful for our service as we are having a labor issue.
I would not accept this in Economy much less First.
My wife and daughter observed the entire exchange and were appalled.
British Airways... you have a problem.
Jul 3, 2017, 11:37 pm
#3
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Jul 3, 2017, 11:40 pm
#4
Original Poster
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
Yes, First, my wife was in 1K and she and everyone on that side of the aircraft had gotten breakfast while my daughter and I, 1A and 2A, and that side of the aircraft... service was non-existent. Apparently a major disparity between the two flight attendants serving the cabin. CSM position... they were doing their jobs and be grateful we were not getting "club service". A comment that I still do not understand.
Last edited by AlwaysOnTheRoad; Jul 4, 2017 at 1:09 am
Jul 3, 2017, 11:51 pm
#5
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Yes, First, my wife was in 1K and she and everyone on that side of the aircraft had gotten breakfast while my daughter and I, 1A and 2A, and that side of the aircraft... service was non-existent. Apparently a major disparity between the two flight attendants serving the cabin.
I was in 5E once and the passenger (who ISTR been upgraded in 5K) was on his brandy and cigars (well metaphorically smoking a cigar obviously
) while I was still waiting for a top up of my post take off drink!
I had a word with the CSD on the SIN to LHR flight and the service levels improved. She, fortunately, behaved more appropriately that the one you met.
Jul 4, 2017, 12:40 am
#9
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
I suspect this is a reference to the fact that during previous strikes earlier this year, some long haul flights went with reduced crew, resulting in Club World meal service in First. Don't know if that is happening at all with the current strike.
Jul 4, 2017, 1:00 am
#11
Join Date: Feb 2017
Location: London
Programs: BAEC Bronze
Posts: 573
I don't think that is unusual. I've seen side disparity many times. In first and below. In the grand scheme of all things which could go wrong it's not big - you will all get served before you get off the plane.
Jul 4, 2017, 1:21 am
#12
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Downgrade to CW (but keep the F seat), CW catering, big chunk of Avios returned and potentially EU261 .....
Although I get a feeling they didn't treat it as a downgrade last time?
Jul 4, 2017, 1:49 am
#14
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,222
