'Which?' target BA for EC261 petition - please sign
Jul 1, 2017, 6:24 am
#136
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
I'm with simons1 on this. If the reg says, Article 7 says, "the passenger shall receive compensation", then the airline should pay out.
Simples. It's the law.
The law has not harmed BA's/IAG's profits at all.
Simples. It's the law.
The law has not harmed BA's/IAG's profits at all.
Jul 1, 2017, 6:34 am
#137
Join Date: Mar 2014
Location: BOS/MAN
Programs: BAEC Gold
Posts: 168
Some airlines pressurize their crews into using commander's discretion to avoid delay compensation (with varying success). Various friends and colleagues have experienced this themselves.
There's been plenty of complaints to unions and it's been discussed in parliament.
There's been plenty of complaints to unions and it's been discussed in parliament.
Flight crew have always been pressured into avoiding delays, etc, it's part of the job. If you look through aviation history you'll find numerous examples of accidents with this as a cause or contributing factor. I'd argue that the situation now is better than ever for the flight crews insofar as operational pressure. I doubt EU261 existing or not would play even the smallest role in making you any more or less safe statistically.
Jul 1, 2017, 6:39 am
#139
Join Date: May 2013
Posts: 6,349
Some airlines pressurize their crews into using commander's discretion to avoid delay compensation (with varying success). Various friends and colleagues have experienced this themselves.
There's been plenty of complaints to unions and it's been discussed in parliament.
(edit)Note, just in case Internet Brands does a PPruNe/Etihad: I'm not saying that BA does this.:rolleyes:
There's been plenty of complaints to unions and it's been discussed in parliament.
(edit)Note, just in case Internet Brands does a PPruNe/Etihad: I'm not saying that BA does this.:rolleyes:
Jul 1, 2017, 6:43 am
#140
Join Date: May 2010
Location: UK
Posts: 5,380
And it seems that BA is one of the airlines that is better at paying out. You just need to ask first. That does indeed seem simple to me!
Jul 1, 2017, 6:45 am
#141
Join Date: Jul 2011
Programs: BA Gold
Posts: 629
They shouldn't have to request it, it should be automatic.
Jul 1, 2017, 6:47 am
#142
Join Date: May 2013
Posts: 6,349
Not everyone is a FT member or regular traveller.
And where does EC261 require the traveller to have to apply for the compensation?
Jul 1, 2017, 6:59 am
#144
Join Date: May 2010
Location: UK
Posts: 5,380
The airlines also provide toilet paper in the aircraft toilets. This doesn't mean they should wipe our bottoms for us too. At some point we need to take reasonable responsibility.
Jul 1, 2017, 7:32 am
#145
Join Date: May 2013
Posts: 6,349
Of course there is a link between airline's profits and the amount of compensation they avoid paying, presumably that is why BA routinely rejects claims and also tried to force customers to claim duty of care payments from insurers recently until the insurer bodies embarrassed them into changing tack.
I have no issue if people are aware of their rights and decide to forego compensation. However I do have an issue if people are not made aware. My kids for example would have no idea what to do in such circumstances. Nor would my parents in their 80s. Maybe in some posters eyes 'getting away with it' is fair game, personally I don't think so.
Jul 1, 2017, 8:15 am
#147
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Isn't it funny when people make a well though through cohearant argument that disagrees with some people's views, they get branded as illogical. Just perhaps they have a different view to yourself.
Regulation and legislation is a balance. My personal view is that it is about right currently. The reports of BA not paying out tend to be grey areas which are created by the legislation, often that wouldn't be paid had they made it to court but paid out based on a the basis of business sense.
Regulation and legislation is a balance. My personal view is that it is about right currently. The reports of BA not paying out tend to be grey areas which are created by the legislation, often that wouldn't be paid had they made it to court but paid out based on a the basis of business sense.
Jul 1, 2017, 8:43 am
#148
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,286
Read the first three words of Art. 7. What do they say? Are they mandatory? Or do they create a "right"? Who is the beneficiary of that right?
Jul 1, 2017, 8:50 am
#149
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
Personally I would say it's the party in breach of the regulations that should put things right. That is also what the wording of EC261 indicates when it says "passengers shall receive compensation" as opposed to passengers may claim compensation.
Of course there is a link between airline's profits and the amount of compensation they avoid paying, presumably that is why BA routinely rejects claims and also tried to force customers to claim duty of care payments from insurers recently until the insurer bodies embarrassed them into changing tack.
I have no issue if people are aware of their rights and decide to forego compensation. However I do have an issue if people are not made aware. My kids for example would have no idea what to do in such circumstances. Nor would my parents in their 80s. Maybe in some posters eyes 'getting away with it' is fair game, personally I don't think so.
Of course there is a link between airline's profits and the amount of compensation they avoid paying, presumably that is why BA routinely rejects claims and also tried to force customers to claim duty of care payments from insurers recently until the insurer bodies embarrassed them into changing tack.
I have no issue if people are aware of their rights and decide to forego compensation. However I do have an issue if people are not made aware. My kids for example would have no idea what to do in such circumstances. Nor would my parents in their 80s. Maybe in some posters eyes 'getting away with it' is fair game, personally I don't think so.