It's open season on BA in the UK press
Aug 11, 2017, 12:43 am
#62
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Aug 11, 2017, 3:03 am
#63
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I should clearly have bought IAG shares with it, given Newsnight's report of 4x growth in value over five years. I could have been sitting on, ooh, 72p now. A few more deals like that and I could cobble together enough for a cup of tea and bacon sarni in ET ...
Aug 11, 2017, 3:56 am
#64
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Its no different to what goes on here but on a larger scale:
Stage 1: convince yourself there is a huge cost cutting agenda damaging the brand
Stage 2: look for stories where customer experience has been poor - particularly human interest
Stage 3: report factually that stage 2 is caused by cuts
Stage 4: Demand change in leadership and big investment, and promise to remove patronage until things improve, but complain a lot on the internet in the meantime
Its a bit like the public sector here in the Uk with "Austerity" (otherwise known as ensuring we have the scale of state infrastructure we can afford):
Stage 1: Believe we should put more money into the state; and that cuts are damaging
Stage 2: Look for evidence where the state has let people down
Stage 3: Connect 2 with 3 and create the perception that cuts are the reason for everything
Stage 4: Demand end of austerity and new leadership. Participate in cilvil protests or strikes until things improve, but complain a lot on the internet and in the Guardian in the meantime
Stage 1: convince yourself there is a huge cost cutting agenda damaging the brand
Stage 2: look for stories where customer experience has been poor - particularly human interest
Stage 3: report factually that stage 2 is caused by cuts
Stage 4: Demand change in leadership and big investment, and promise to remove patronage until things improve, but complain a lot on the internet in the meantime
Its a bit like the public sector here in the Uk with "Austerity" (otherwise known as ensuring we have the scale of state infrastructure we can afford):
Stage 1: Believe we should put more money into the state; and that cuts are damaging
Stage 2: Look for evidence where the state has let people down
Stage 3: Connect 2 with 3 and create the perception that cuts are the reason for everything
Stage 4: Demand end of austerity and new leadership. Participate in cilvil protests or strikes until things improve, but complain a lot on the internet and in the Guardian in the meantime
So are you saying the blame is the Tory party?
It shows the failure of privatisation of public transport due to poor investment where the public suffer.
Aug 11, 2017, 4:30 am
#66
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EDIT: Same for Emirates too apparently https://www.emirates.com/english/hel...hem-afterwards
Aug 11, 2017, 4:32 am
#67
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https://www.thesun.co.uk/news/422046...er-ticket-row/
Another one here - surely you can change the name of a flexible ticket?
Another one here - surely you can change the name of a flexible ticket?
And, as this is FT, I feel compelled to say I've no idea who the complainer is.
Last edited by Paralytic; Aug 11, 2017 at 4:53 am
Aug 11, 2017, 4:50 am
#69
Join Date: Aug 2014
Posts: 995
No. Names changes are not allowed since tickets are non-transferable.
EDIT: Same for Emirates too apparently https://www.emirates.com/english/hel...hem-afterwards
EDIT: Same for Emirates too apparently https://www.emirates.com/english/hel...hem-afterwards
and yet both Aer Lingus and Vuelling do allow passenger name changes for a small fee.
Aug 11, 2017, 4:55 am
#70
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I don't think VY would be of much use to Mr Ellis for a UK-LAX flight.
Aug 11, 2017, 5:00 am
#72
Join Date: Aug 2013
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He says this:
But then he says:
Clearly he did not buy a fully flexible, but more importantly refundable ticket, which is what he should have done. BA's website makes it very clear that non-refundable tickets are non-refundable.
So I'm afraid I have very little sympathy here. He knew the visa wasn't a certainty so this wasn't a surprise issue that caught him out after the event. He should have checked what flexibility he was getting before buying. He clearly didn't.
In order to get an appointment at the US consulate I was required to purchase the flight in advance to prove when she was entering and leaving the US.
I purchased a flexible ticket from British Airways for £1200. The visa was then denied.
I purchased a flexible ticket from British Airways for £1200. The visa was then denied.
I assumed British Airways would understand this situation and change the name on the ticket that I had been forced to purchase in the first place.
I was wrong. Instead, I have to buy a whole new ticket and will not be refunded for the first.
I was wrong. Instead, I have to buy a whole new ticket and will not be refunded for the first.
So I'm afraid I have very little sympathy here. He knew the visa wasn't a certainty so this wasn't a surprise issue that caught him out after the event. He should have checked what flexibility he was getting before buying. He clearly didn't.
Aug 11, 2017, 5:01 am
#73
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Seems the answer would be a non-refundable ticket does not get refunded because of visa denial. However, I note cws's advice in post 14 is to book through BA Holidays as a name change can be done through there.
Aug 11, 2017, 5:13 am
#74
Join Date: Oct 2003
Location: London
Posts: 3,500
Not a very accurate summary. There are some fares (from markets that often involve getting a visa before travelling to the UK) that are generally non refundable, but do offer a refund if a visa is refused. There isn't a blanket policy in place - you need to look at the fare rules, which I wouldn't expect a BA phone agent to do if you asked for a name change.
Aug 11, 2017, 5:17 am
#75
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