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BA Masterclass in Mis-managing IRROPS (LGW-JFK)

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BA Masterclass in Mis-managing IRROPS (LGW-JFK)

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Old Apr 26, 2017, 4:39 pm
  #16  
 
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
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Originally Posted by krispy84
I would also add that I don't think it's reasonable to expect BA to rebook the second segment ex-LAX that is on a fully AA PNR.
Why not? That is the OP's final destination, and the entire itinerary was purchased as one ticket.
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Old Apr 26, 2017, 4:39 pm
  #17  
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Originally Posted by rather_be_on_a_griffin
Also a masterclass from FT in how to respond to a perfectly understandable vent; post 4 'it's no big deal' and post 10 'you only have yourself to blame'. I hope we don't get to armchair lawyer disputes, 'that's what insurance is for' or 'QR J>>BA F' too quickly or my drinking game will lead to serious liver damage
Ah well, as a lowly AA EXP, I'm understandably scum. I don't even get to use the CCR like a real toff. Which makes sense, I was wearing a baseball cap, and a double breasted sport jacket today: I would hardly have fit in.
Last edited by WhIteSidE; Apr 26, 2017 at 4:40 pm Reason: Tone it down
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Old Apr 26, 2017, 4:43 pm
  #18  
 
Join Date: Jul 2014
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Originally Posted by justforfun
Why not? That is the OP's final destination, and the entire itinerary was purchased as one ticket.
Which AA subsequently split in 2, as related by the OP in post 1.
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Old Apr 26, 2017, 4:45 pm
  #19  
 
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Originally Posted by WhIteSidE
I was wearing a baseball cap, and a double breasted sport jacket today
I need a stiff drink after reading that sartorial combo!
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Old Apr 26, 2017, 4:45 pm
  #20  
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Originally Posted by krispy84
Which AA subsequently split in 2, as related by the OP in post 1.
Yeah, I'm actually not totally surprised by this. The AA EXP desk wasn't sure how protection would work in this case, but I can same day change onto the later flight (which is wide open), so it ends up being a non-issue whether they reissue for IRROPS or SDC.
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Old Apr 26, 2017, 4:47 pm
  #21  
 
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Originally Posted by krispy84
Which AA subsequently split in 2, as related by the OP in post 1.
Yeah, I read that too. But it should be of no consequence to the OP, who bought a single itinerary to SMF. BA has a responsibility to deliver him there. Full stop.
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Old Apr 26, 2017, 4:49 pm
  #22  
 
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This sounds awful, but sadly it's in keeping with what BA are going for nowadays.

I'm confused why you deliberately booked the LHR/LGW connection but then asked BA at LHR to change it. Given the laptop rules I'd be surprised if CAI staff refused a shortcheck of a bag for 'laptop return' reasons
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Old Apr 26, 2017, 4:50 pm
  #23  
 
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Originally Posted by justforfun
Yeah, I read that too. But it should be of no consequence to the OP, who bought a single itinerary to SMF. BA has a responsibility to deliver him there. Full stop.
The salient point is the prevailing 30 minute delay was not sufficient justification to change a restricted booking at the time.
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Old Apr 26, 2017, 4:52 pm
  #24  
 
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Originally Posted by justforfun
Yeah, I read that too. But it should be of no consequence to the OP, who bought a single itinerary to SMF. BA has a responsibility to deliver him there. Full stop.
As BA don't fly to SMF they will have difficulty with that.
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Old Apr 26, 2017, 4:53 pm
  #25  
 
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Originally Posted by krispy84
As BA don't fly to SMF they will have difficulty with that.
BA has the ability to book him on any airline that does.
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Old Apr 26, 2017, 4:53 pm
  #26  
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Originally Posted by krispy84
I need a stiff drink after reading that sartorial combo!
It was a bright orange ball cap with the logo of my company on it, so they can take it from my cold, dead head. And actually (and I admit as I say this I'm an american), nice slacks, a sport coat and a ball cap work surprisingly well together.
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Old Apr 26, 2017, 4:56 pm
  #27  
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Originally Posted by alexwuk
This sounds awful, but sadly it's in keeping with what BA are going for nowadays.

I'm confused why you deliberately booked the LHR/LGW connection but then asked BA at LHR to change it. Given the laptop rules I'd be surprised if CAI staff refused a shortcheck of a bag for 'laptop return' reasons
It seemed like a good idea at the time. Then it seemed like it was going wrong. And while I could be wrong, my read of pretty much everything at CAI is that "just because" is not a sufficient reason.
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Old Apr 26, 2017, 4:57 pm
  #28  
 
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Originally Posted by WhIteSidE
It was a bright orange ball cap with the logo of my company on it, so they can take it from my cold, dead head. And actually (and I admit as I say this I'm an american), nice slacks, a sport coat and a ball cap work surprisingly work together.
Are you trying to lose your audience?
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Old Apr 26, 2017, 5:00 pm
  #29  
 
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Originally Posted by WhIteSidE
nice slacks, a sport coat and a ball cap work surprisingly well together.
I'll take your word for it
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Old Apr 26, 2017, 5:01 pm
  #30  
 
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Originally Posted by Cymro
Are you trying to lose your audience?
Picture removed due to Copyright.
Last edited by Petrus; Apr 27, 2017 at 2:27 am
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