Originally Posted by mikeyfly
(Post 30313847)
Even pre BOB you’d get only a pack of lemon melts or some crisps, never been anything decent on domestic other than breakfast. At least BOB lets you get a sandwich! And yes, a sandwich is lovely if the crew has time to serve you or there is enough loaded that is. |
Originally Posted by cupsandsaucers
(Post 30313820)
Does anyone think that (especially as they are now charging to the privilege) there should be some sort of hot food on a dinner time flight?
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I just moved up to Gold for the first time so thanks to everyone here for all their help and advice, and thanks to Qatar for their ex-oslo Australian deals.
I flew, unusually, out of heathrow yesterday instead of my beloved LCY and on boarding was informed that 'of course, we'll be offering you a complementary drink of your choice after take off, just let us know what you want'. I asked for a whisky and was presented with a real glass and some J whisky from up front, very welcome, not at all expected and was even offered more but was feeling a little self conscious to order seconds. I guess I'm just too british. I really hope this becomes a thing, I think this was just an exceptional crew but it did make me feel valued. |
Originally Posted by GaxxyFlyer
(Post 30497531)
I just moved up to Gold for the first time so thanks to everyone here for all their help and advice, and thanks to Qatar for their ex-oslo Australian deals.
I flew, unusually, out of heathrow yesterday instead of my beloved LCY and on boarding was informed that 'of course, we'll be offering you a complementary drink of your choice after take off, just let us know what you want'. I asked for a whisky and was presented with a real glass and some J whisky from up front, very welcome, not at all expected and was even offered more but was feeling a little self conscious to order seconds. I guess I'm just too british. I really hope this becomes a thing, I think this was just an exceptional crew but it did make me feel valued. |
I was on a packed flight from LHR to TXL (Berlin) yesterday - as far as I could see, there were just two empty seats in Euro Traveller. Despite this, only four sandwiches had been loaded - one turkey, one vegetarian and two ham and cheese - and all were sold to the first two rows. There seemed to be a lot of passengers who had had quite short transfers at LHR, and some were far from impressed that they were not even able to buy something to eat.
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Originally Posted by Misco60
(Post 30590466)
.................. Despite this, only four sandwiches had been loaded - one turkey, one vegetarian and two ham and cheese - and all were sold to the first two rows. There seemed to be a lot of passengers who had had quite short transfers at LHR, and some were far from impressed that they were not even able to buy something to eat.
i guess it’s the new (well ... not so new at this point) strategy under the Cruz regime, where the idea is to trim service standards but fill seats whilst maximising profits : Treat ‘em mean, Keep ‘em keen ! :cool: |
BA716 today (LHR-ZRH). So they have the new BoB menu in the aircraft but the new items were not loaded. Poor experience once again with BA in ET. I should be used to it by now I guess. When will BA finally get it right? The new menu is still uninspiring and they have mostly the same food items again. Still no salads or other healthy options. Only sandwiches. No wonder uptake was small on our flight, I only could see about 5 transactions and BoB service was completed within 10 minutes. |
BA540, Bologna back to London, 03/02/19. Very full A319
I decided to indulge in a nice JD and Coke, something I normally have in the lounge but the Bologna Lounge didn't have any Jack Daniels. I was in the exit row (10) with 8 rows of CE so I got served pretty quickly. The first card machine rejected my Android Pay outright, the flight member of the cabin crew mentioned that contactless was dodgy on that machine. I offered to get my physical card from my backpack but the other crew member got the other machine instead from the rear of the aircraft. This rejected my British Airways branded AMEX but worked with my Halifax Mastercard (both Android Pay). They both quipped how bad the machines were and apologised for the delay. I also overheard them saying they only had 2 of something loaded, possibly sandwiches. On a lunchtime flight. On a full A319. On a Sunday. I might give it another 2 years until I try BoB again, it's not exactly an amazing experience. |
Originally Posted by streetmagix
(Post 30749113)
BA540, Bologna back to London, 03/02/19. Very full A319
I decided to indulge in a nice JD and Coke, something I normally have in the lounge but the Bologna Lounge didn't have any Jack Daniels. I was in the exit row (10) with 8 rows of CE so I got served pretty quickly. The first card machine rejected my Android Pay outright, the flight member of the cabin crew mentioned that contactless was dodgy on that machine. I offered to get my physical card from my backpack but the other crew member got the other machine instead from the rear of the aircraft. This rejected my British Airways branded AMEX but worked with my Halifax Mastercard (both Android Pay). They both quipped how bad the machines were and apologised for the delay. I also overheard them saying they only had 2 of something loaded, possibly sandwiches. On a lunchtime flight. On a full A319. On a Sunday. I might give it another 2 years until I try BoB again, it's not exactly an amazing experience. |
Originally Posted by streetmagix
(Post 30749113)
BA540, Bologna back to London, 03/02/19. Very full A319
I decided to indulge in a nice JD and Coke, something I normally have in the lounge but the Bologna Lounge didn't have any Jack Daniels. I was in the exit row (10) with 8 rows of CE so I got served pretty quickly. The first card machine rejected my Android Pay outright, the flight member of the cabin crew mentioned that contactless was dodgy on that machine. I offered to get my physical card from my backpack but the other crew member got the other machine instead from the rear of the aircraft. This rejected my British Airways branded AMEX but worked with my Halifax Mastercard (both Android Pay). They both quipped how bad the machines were and apologised for the delay. I also overheard them saying they only had 2 of something loaded, possibly sandwiches. On a lunchtime flight. On a full A319. On a Sunday. I might give it another 2 years until I try BoB again, it's not exactly an amazing experience. Move over to AF/KL as they have recently improved their Y shorthaul catering with fresh items. Even cabin crews are eating them. With reintegration of JOON, BoB will disappear once for all as per AF cabin crew leaving BA a so called premium airline in the cold. https://www.flyertalk.com/forum/air-...y-service.html |
Originally Posted by streetmagix
(Post 30749113)
........................................... They both quipped how bad the machines were and apologised for the delay. I also overheard them saying they only had 2 of something loaded, possibly sandwiches. On a lunchtime flight. On a full A319. On a Sunday. I might give it another 2 years until I try BoB again, it's not exactly an amazing experience. Payment issues aside, the poor level of onboard availability, as you highlight above, is clearly a key factor. When BoB was first launched, the CEO claimed that it was prompted by feedback from passengers who told BA that they were happy to pay for a greater choice of food & drink in ET. But ..... even if we accept that argument at face value, there seems little merit in supplying flights inadequately, leaving some passengers to feel that they would prefer the guarantee of being given limited refreshments - but at least something, as previously - to the lottery of managing - sometimes, and sometimes not - to buy the last available sandwich. |
The payment went through a few hours later so no issues with me not paying, I guess that's why my first payment was rejected. Apple Pay and Android Pay are conceptually the same/similar so I'm not 100% sure why one is officially accepted and the other not, obviously being in the air without internet makes all sorts of card and contactless payments tricky! All the time I have lounge access I probably won't bother with BoB, I do wish they'd switch to the Finnair model of free soft and hot drinks though.
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Having sworn I'd never ever buy anything on board, I now do on practically every flight that I take in Y/ET. I am particularly partial to a cup of tea. Yet incredibly, on the last three occasions that I've ordered a tea, I've only received the hot water, the milk, sugar etc but no tea bag. And by the time I've noticed the crew have moved on and I end up having to wave arms, press call bells etc. It's always resolved with a smile and good humour (on both sides) but I am going to try and see if I can keep this rich vein of form going.
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Originally Posted by mikeyfly
(Post 30313847)
Even pre BOB you’d get only a pack of lemon melts or some crisps, never been anything decent on domestic other than breakfast. At least BOB lets you get a sandwich! |
Originally Posted by South London Bon Viveur
(Post 31013375)
Having sworn I'd never ever buy anything on board, I now do on practically every flight that I take in Y/ET. I am particularly partial to a cup of tea. Yet incredibly, on the last three occasions that I've ordered a tea, I've only received the hot water, the milk, sugar etc but no tea bag. And by the time I've noticed the crew have moved on and I end up having to wave arms, press call bells etc. It's always resolved with a smile and good humour (on both sides) but I am going to try and see if I can keep this rich vein of form going.
S |
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