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-   -   Buy on board: Experiences and reactions from BA's shorthaul economy service (https://www.flyertalk.com/forum/british-airways-executive-club/1814441-buy-board-experiences-reactions-bas-shorthaul-economy-service.html)

BA6948 Feb 14, 2018 6:09 am


Originally Posted by skipness1E (Post 29414926)
It's astonishing just how much better the experience is on a short haul flight out of London City. I got all I needed on board, a cup of coffee and a biscuit to refresh me rather than a long wait for a bucket of oversized cafeine which comes with instructions on how to drink that one has to gulp down.
Nothing will change until WW and his Accenture puppet-CEO move on, but there is a case for this and I wonder if Cruz Control's successor might see half decent complimentary catering in short haul as a quick win.

Can you please tweet that you liked the civilized BA Cityflyer economy experience and that you are not looking forward to the M&S menuin 2018 and tag BA. Let's see whet they answer?

subject2load Feb 14, 2018 7:07 am


Originally Posted by BA6948 (Post 29415075)
Can you please tweet that you liked the civilized BA Cityflyer economy experience and that you are not looking forward to the M&S menuin 2018 and tag BA. Let's see whet they answer?

Allow me to have a stab at two possible responses (can’t think which might be closer to the official BA version ......).


A : We’re delighted to learn how much you enjoyed your recent LCY flight. Our exciting M&S menu was introduced at LHR & LGW specifically at the request of our regular customers, and we feel sure you will enjoy the wider range of food & drink options it provides.

B : We’re delighted to learn how much you enjoyed your recent LCY flight. You are one of countless customers to express dismay at our cost-cutting approach to short-haul economy services from LHR & LGW. But one year later, it’s simply too embarrassing for us to return to the more popular facilities previously offered. We appreciate this is not what you wanted to hear. Sorry.

rather_be_on_a_griffin Feb 17, 2018 2:49 pm

So I finally had my first BoB opportunity: BA1440 lunchtime flight from Heathrow to Edinburgh

Full-ish 767 but the strategy is clearly to move as quickly as possible when free. I was in row 12 and nearly missed them and had to call them back to order coffee.

Contactless worked very quickly, no issues. Coffee I can’t judge but the cup is neat.

Trash collection at the same hectic pace so they went straight past me but did collect the cup just before landing.

No crew interaction outside this and makes the CSD’s spiel at the beginning hollow. I understand it’s a huge plane on a very short flight so fine but save your breath then too.

icegirl Feb 19, 2018 9:45 am

I tried the Tapas selection tray which is a non M&S product and thought it was very good.

The portion may look small but was very filling and it also came with the cocktail sticks so you can share it if need be.

https://cimg4.ibsrv.net/gimg/www.fly...5152741de0.jpg

Alate Feb 28, 2018 2:18 pm

I realise this is a petty issue given how terrible BA are with regard to various fundamental aspects of the passenger experience, but I am going to rant about it anyway: It really irritates me that in Club you are only allowed cheap nasty tomato juice with a token dribble of Worcester sauce, whilst the economy BoB trollies stock cans of delicious Big Tom. A Bloody Mary is the default drink for most frequent flyers, so this is an area BA really ought to get right. I obviously do not care about the money, but I do care about the pathetic penny-pinching mentality that leads me to be charged for a soft drink when my ticket supposedly already includes free drinks. To add insult to injury some crew refuse to serve Big Tom until the economy trolley has completed its initial rounds, which is often an hour into the flight. Rant over.

NickB Feb 28, 2018 2:28 pm


Originally Posted by Alate (Post 29470260)
A Bloody Mary is the default drink for most frequent flyers

I cannot think of anybody in my entourage who regularly drinks Bloody Marys, whether in a plane or on terra firma, so I would suggest to avoid over-generalising, especially as it is hardly crucial to the point you want to make.

jms_uk Feb 28, 2018 2:44 pm


Originally Posted by NickB (Post 29470291)
I cannot think of anybody in my entourage who regularly drinks Bloody Marys, whether in a plane or on terra firma, so I would suggest to avoid over-generalising, especially as it is hardly crucial to the point you want to make.

Especially on this sub-forum, where all one sees mentioned is G&T :D

BApilotinsider Feb 28, 2018 2:51 pm

“Entourage”... lost in translation?

Alate Feb 28, 2018 2:54 pm

Hmmm apologies in that case these boards are not representive of my personal onboard experiences, where every other glass I see is red (including my own, although typically ‘Virgin’ rather than ‘Bloody’)

I checked Google to make sure I am not going mad, and it appears I am certainly not the only person who has noticed that they are incredibly common in the air...

Representative example:
https://www.esquire.com/food-drink/d...ocktail-study/

Prospero Feb 28, 2018 3:05 pm


Originally Posted by Alate (Post 29470389)
Hmmm apologies in that case these boards are not representive of my personal onboard experiences, where every other glass I see is red (including my own, although typically ‘Virgin’ rather than ‘Bloody’)

I checked Google to make sure I am not going mad, and it appears I am certainly not the only person who has noticed that they are incredibly common in the air...

Representative example:
https://www.esquire.com/food-drink/d...ocktail-study/

I enjoy a BM in the air. I'm not a fan of Big Tom - it's just too salty for me, tastes chemically and really messes with my palette. I've tried many pre-mixed spiced tomato juices but still prefer the purity of simple tomato juice, lemon, and a dash of Lea and Perrins

Skipcool3 Feb 28, 2018 3:07 pm

Common on German flights....

NickB Feb 28, 2018 5:23 pm


Originally Posted by BApilotinsider (Post 29470381)
“Entourage”... lost in translation?

Indeed. I always thought that it had the same meaning in English and in French and had not realised until you pointed it out that it has a different connotation in English. Thanks for this. ^

orbitmic Mar 1, 2018 2:06 am


Originally Posted by Prospero (Post 29470418)
I enjoy a BM in the air. I'm not a fan of Big Tom - it's just too salty for me, tastes chemically and really messes with my palette. I've tried many pre-mixed spiced tomato juices but still prefer the purity of simple tomato juice, lemon, and a dash of Lea and Perrins

Same + tabasco and celery salt! :) I really dislike the pre-mixed stuff. And like NickB, despite my personal taste for it, I'd stay well clear of calling it 'the default drink of most frequent flyers'! I have no idea, but I'd suspect that apart from any other, water, coffee, and Champagne all exceed it in favour, and probably red wine, white wine, and G&T and tea in the UK too.

slayers_88 Mar 1, 2018 3:17 am

Hello. I'm new to posting in this forum although I have been reading it for a few months! Love it!

Going back to this topic. As availability seems to be an issue, does anyone know whether BA have plans to introduce food pre-ordering in short haul economy? I recently tried it on Easyjet (because otherwise every time I order a croque monsieur they have ran out), and it is very efficient:
- Availability of your choice is (almost) guaranteed.
- It's cheaper than buying it on the plane: £6 for a hot sandwich + snack + soft drink (or £8 with alcoholic drink).
- We got our food really quick, before they started the trolley service.

If BA has not considered it, I think it really should. I like Easyjet more since they started doing it :)

PS: Has anyone flown with Titan Airways yet? I have 3 BA flights booked with them (2 in ET, 1 in CE). Do we know how their catering offer is? Thanks!

Bar Operator Mar 1, 2018 4:28 am


Originally Posted by slayers_88 (Post 29472098)
Hello. I'm new to posting in this forum although I have been reading it for a few months! Love it!

Going back to this topic. As availability seems to be an issue, does anyone know whether BA have plans to introduce food pre-ordering in short haul economy? I recently tried it on Easyjet (because otherwise every time I order a croque monsieur they have ran out), and it is very efficient:
- Availability of your choice is (almost) guaranteed.
- It's cheaper than buying it on the plane: £6 for a hot sandwich + snack + soft drink (or £8 with alcoholic drink).
- We got our food really quick, before they started the trolley service.

If BA has not considered it, I think it really should. I like Easyjet more since they started doing it :)

PS: Has anyone flown with Titan Airways yet? I have 3 BA flights booked with them (2 in ET, 1 in CE). Do we know how their catering offer is? Thanks!

I've not heard anything about the potential for pre-ordering BOB. In the meantime, if you want a guaranteed snack or drink on the plane I would consider purchasing something from the vendors at the airport, where available. I see a lot of customers boarding with bags from Pret A Manger etc. and they always seem the happiest.....Unfortunately the Company have still not got round to loading sufficient stocks of food and drink onboard, and I have my doubts whether they ever will, especially on the higher demand routes.


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