Jan 11, 2017, 7:34 am
Last edit by: KARFA
This thread is an information based guide for the implementation of buy on board for shorthaul, focusing specifically on information for what is available for purchase and how to buy items from the menu. The first post has the current menu and an FAQ, by all means ask other questions if not already answered. This thread is not concerned with the rights or wrongs of the decision to introduce buy on board.
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (January 2021) can be found in post #189
Menu archive:
January-March 2020 menu post 153
October-December 2019 menu post 5 (separate thread)
May-September 2019 menu post 150
January-April 2019 menu post 144
September-December 2018 menu post 125
May-September 2018 menu post 115
January-April 2018 menu post 112
Autumn/Winter 2017 menu post 94
Summer 2017 menu post 91
January 2017 menu post 43
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (January 2021) can be found in post #189
Menu archive:
January-March 2020 menu post 153
October-December 2019 menu post 5 (separate thread)
May-September 2019 menu post 150
January-April 2019 menu post 144
September-December 2018 menu post 125
May-September 2018 menu post 115
January-April 2018 menu post 112
Autumn/Winter 2017 menu post 94
Summer 2017 menu post 91
January 2017 menu post 43
Buy on board: Information guide for BA shorthaul economy services
Jan 11, 2017, 3:31 pm
#31
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
Contactless is a good question. That is the way I would expect to be able to pay, but it's daft they don't take cash. I just rejected a number of bookings in favour of SWISS and easyJet, simply because they were cheaper and provide better service!! Never thought I'd see myself write that about easyJet! Additionally, easyJet have an offer whereby if you pay in advance and buy a voucher you can save 20% on inflight BoB purchases. Way to go!!
Jan 11, 2017, 5:13 pm
#32
Join Date: Oct 2015
Location: London
Programs: BAEC Gold, Hotels.com Gold
Posts: 576
We will shortly be starting our on-board service.
If you're seated in our Club Europe cabin we will be offering you a complimentary meal and drinks from the bar.
In our Euro Traveller cabin we have a great selection of food and drinks available to buy. You'll find details of today's Marks and Spencer on-board menu in the seat pocket in front of you. Payment can be made by using either a debit or credit card or for Executive Club members we also accept Avios points.
We'll shortly be coming through the cabin to take your orders for any hot items.
If there's anything we can do to make your flight more comfortable please let us know by visiting us in the galley or using the call button.
If you're seated in our Club Europe cabin we will be offering you a complimentary meal and drinks from the bar.
In our Euro Traveller cabin we have a great selection of food and drinks available to buy. You'll find details of today's Marks and Spencer on-board menu in the seat pocket in front of you. Payment can be made by using either a debit or credit card or for Executive Club members we also accept Avios points.
We'll shortly be coming through the cabin to take your orders for any hot items.
If there's anything we can do to make your flight more comfortable please let us know by visiting us in the galley or using the call button.
Last edited by CloudGazer; Jan 12, 2017 at 3:59 am Reason: Club World is not Club Europe!
Jan 11, 2017, 10:57 pm
#33
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,528
Jan 11, 2017, 11:10 pm
#34
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Re: LCY and timing of introduction of BoB. I've booked a flight for the end of May and it's telling me 'food and drink for purchase onboard', so I assume they're bringing it in during late Spring.
Jan 11, 2017, 11:16 pm
#35
Join Date: Nov 2011
Location: Netherlands
Programs: BA Gold; Flying Blue Platinum, Hilton Diamond
Posts: 481
Regarding the question around triple avios if purchased on your BA AMEX card. Does one get triple points for duty free purchases? My understanding is the same partner offering duty free is also the merchant of record for BoB, so I would expect the latter to follow the former.
Jan 11, 2017, 11:33 pm
#37
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,528
Jan 11, 2017, 11:34 pm
#38
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
Edit. Ah this was clarified here:
http://www.flyertalk.com/forum/27745128-post2766.html
Jan 12, 2017, 12:13 pm
#39
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
I suspect that is a mistake.
Jan 12, 2017, 12:26 pm
#40
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,214
Debit cards will mostly work, but banks have the option to disable payments by their cards when online authorisation isn't possible, such as on a plane. This setting is card by card and normally used for customers who are considered a poor credit risk such as those issued for basic bank accounts. Any such cards will not be able to be used on board. Nor, in all likelihood, will Apple Pay be accepted even when contactless starts to work.
Jan 12, 2017, 12:42 pm
#41
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Debit cards will mostly work, but banks have the option to disable payments by their cards when online authorisation isn't possible, such as on a plane. This setting is card by card and normally used for customers who are considered a poor credit risk such as those issued for basic bank accounts. Any such cards will not be able to be used on board. Nor, in all likelihood, will Apple Pay be accepted even when contactless starts to work.
Jan 12, 2017, 1:56 pm
#43
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Here is the M&S On Board pamphlet - "your in-flight food and drink menu" in full, it should be found in the seat back pockets on those services offering the buy on board service.
Jan 12, 2017, 2:10 pm
#44
Join Date: Feb 2016
Posts: 161
Interesting how Bronze,Silver, and Gold don't need the app. I guess this casts doubt on the "wiggle the app" suggestions as a way to verify people's Avios balance. Presumably they're relying on anyone with status making up the Avios later (if not in credit).