Call centre outsourcing review?
Nov 25, 2016, 5:55 am
#1
Original Poster
Join Date: Jul 2011
Programs: BAEC Gold, Marriott Plat
Posts: 686
Call centre outsourcing review?
Hi folks - firstly the usual apologies if this has appeared in another thread and I've missed it, but spotted this in the Torygraph whilst eating my lunch and thought it was worth sharing. Terrible (but hardly surprising) news if true:
http://www.telegraph.co.uk/business/...l-centre-jobs/
http://www.telegraph.co.uk/business/...l-centre-jobs/
Nov 25, 2016, 6:21 am
#2
Join Date: Aug 2009
Location: North of Watford Gap
Programs: BAEC
Posts: 602
Hi folks - firstly the usual apologies if this has appeared in another thread and I've missed it, but spotted this in the Torygraph whilst eating my lunch and thought it was worth sharing. Terrible (but hardly surprising) news if true:
http://www.telegraph.co.uk/business/...l-centre-jobs/
http://www.telegraph.co.uk/business/...l-centre-jobs/
Nov 25, 2016, 6:23 am
#3
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Nov 25, 2016, 6:37 am
#4
Join Date: Aug 2014
Posts: 2,660
Also rest of executive club too....not just GGL.
Although we have a lot more at Newcastle though, Sales, Change booking (Flight only revenue/avios bookings, any onbusiness enquiries,) SSR (team who change BA holidays bookings) Customer relations and Social media.
Although we have a lot more at Newcastle though, Sales, Change booking (Flight only revenue/avios bookings, any onbusiness enquiries,) SSR (team who change BA holidays bookings) Customer relations and Social media.
Nov 25, 2016, 6:39 am
#5
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Thanks. Sorry I didn't realise there was more at Manchester.
Nov 25, 2016, 7:01 am
#8
Join Date: Jun 2007
Location: Reading, UK
Programs: BA Silver, IHG Platinum, Hilton Diamond
Posts: 666
BA continues its dive to the bottom. The continuous changes aren't a surprise any more. The only surprise is that someone isn't hitting the STOP button and letting them take stock before further degrading the product.
Nov 25, 2016, 7:09 am
#9
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
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Customer research has indicated that most customers like talking to people overseas otherwise they'd not be flying and this will help our customers get practice in conversing with people who may speak a different language.
We're pleased to offer this latest enhancement at no additional charge.
We're pleased to offer this latest enhancement at no additional charge.
Nov 25, 2016, 7:13 am
#10
Join Date: Jun 2007
Location: Reading, UK
Programs: BA Silver, IHG Platinum, Hilton Diamond
Posts: 666
Customer research has indicated that most customers like talking to people overseas otherwise they'd not be flying and this will help our customers get practice in conversing with people who may speak a different language.
We're pleased to offer this latest enhancement at no additional charge.
We're pleased to offer this latest enhancement at no additional charge.
Nov 25, 2016, 7:15 am
#11
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
Customer research has indicated that most customers like talking to people overseas otherwise they'd not be flying and this will help our customers get practice in conversing with people who may speak a different language.
We're pleased to offer this latest enhancement at no additional charge for the moment.
We're pleased to offer this latest enhancement at no additional charge for the moment.
BTW is this part of forging trading parnerships with the former empire post Brexit?
Last edited by kanderson1965; Nov 25, 2016 at 7:20 am
Nov 25, 2016, 7:15 am
#12
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
Nov 25, 2016, 7:54 am
#13
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
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Yep (plus services mentioned by Anonba ). Didsbury to be specific. And i'll feel personally sad for many of them if they lose their jobs (feel sorry for Newcastle staff too of course, but in the Didsbury team I've been talking to a few of them hundreds of times to the point that they remember me (and of course i remember more of them). 
Nov 25, 2016, 8:00 am
#14
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
