Call centre outsourcing review?

Old Nov 25, 16, 6:55 am
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Call centre outsourcing review?

Hi folks - firstly the usual apologies if this has appeared in another thread and I've missed it, but spotted this in the Torygraph whilst eating my lunch and thought it was worth sharing. Terrible (but hardly surprising) news if true:

http://www.telegraph.co.uk/business/...l-centre-jobs/
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Old Nov 25, 16, 7:21 am
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Originally Posted by peck View Post
Hi folks - firstly the usual apologies if this has appeared in another thread and I've missed it, but spotted this in the Torygraph whilst eating my lunch and thought it was worth sharing. Terrible (but hardly surprising) news if true:

http://www.telegraph.co.uk/business/...l-centre-jobs/
Thought they'd closed Manchester years ago, along with Belfast & Glasgow. Newcastle would also have closed if BA didn't own the building.
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Old Nov 25, 16, 7:23 am
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Originally Posted by babats View Post
Thought they'd closed Manchester years ago, along with Belfast & Glasgow. Newcastle would also have closed if BA didn't own the building.
Manchester has been open and is where the GGL/You First team is based.
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Old Nov 25, 16, 7:37 am
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Originally Posted by KARFA View Post
Manchester has been open and is where the GGL/You First team is based.
Also rest of executive club too....not just GGL.

Although we have a lot more at Newcastle though, Sales, Change booking (Flight only revenue/avios bookings, any onbusiness enquiries,) SSR (team who change BA holidays bookings) Customer relations and Social media.
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Old Nov 25, 16, 7:39 am
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Originally Posted by Anonba View Post
Also rest of executive club too....not just GGL.

Although we have a lot more at Newcastle though, Sales, Change booking (Flight only revenue/avios bookings, any onbusiness enquiries,) SSR (team who change BA holidays bookings) Customer relations and Social media.
Thanks. Sorry I didn't realise there was more at Manchester.
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Old Nov 25, 16, 7:49 am
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I fear that this is going to come in more handy!
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Old Nov 25, 16, 8:00 am
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Originally Posted by KARFA View Post
Thanks. Sorry I didn't realise there was more at Manchester.
There is an airport there as well, but BA seem to be ignoring it except for flights to LHR.
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Old Nov 25, 16, 8:01 am
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BA continues its dive to the bottom. The continuous changes aren't a surprise any more. The only surprise is that someone isn't hitting the STOP button and letting them take stock before further degrading the product.
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Old Nov 25, 16, 8:09 am
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Customer research has indicated that most customers like talking to people overseas otherwise they'd not be flying and this will help our customers get practice in conversing with people who may speak a different language.

We're pleased to offer this latest enhancement at no additional charge.
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Old Nov 25, 16, 8:13 am
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Originally Posted by layz View Post
Customer research has indicated that most customers like talking to people overseas otherwise they'd not be flying and this will help our customers get practice in conversing with people who may speak a different language.

We're pleased to offer this latest enhancement at no additional charge.
I think the FFPs in your profile need changing
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Old Nov 25, 16, 8:15 am
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Originally Posted by layz View Post
Customer research has indicated that most customers like talking to people overseas otherwise they'd not be flying and this will help our customers get practice in conversing with people who may speak a different language.

We're pleased to offer this latest enhancement at no additional charge for the moment.
Corrected this for you

BTW is this part of forging trading parnerships with the former empire post Brexit?

Last edited by kanderson1965; Nov 25, 16 at 8:20 am
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Old Nov 25, 16, 8:15 am
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Originally Posted by o0herbie View Post
I think the FFPs in your profile need changing
How did you know I lost IC Royal Ambassador

I must be still diamond club silver, there's nothing from diamond club about my tier dropping!
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Old Nov 25, 16, 8:54 am
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Originally Posted by KARFA View Post
Manchester has been open and is where the GGL/You First team is based.
Yep (plus services mentioned by Anonba ). Didsbury to be specific. And i'll feel personally sad for many of them if they lose their jobs (feel sorry for Newcastle staff too of course, but in the Didsbury team I've been talking to a few of them hundreds of times to the point that they remember me (and of course i remember more of them).
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Old Nov 25, 16, 9:00 am
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Originally Posted by KARFA View Post
Thanks. Sorry I didn't realise there was more at Manchester.
Not too mention Sudbury, which apparently houses the "BAEC back office" team who are the recent lucky recipients of a 9-page fax from me about what should have been a simple Partner Mission Avios credit
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Old Nov 25, 16, 9:05 am
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The best advantage of flying First/GGL is the call centre, at least in my experience.

Will be sad to see them go, both personally for my convenience and for their jobs.
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