'Just to inform you that it's only one teabag sir'
Nov 24, 2016, 8:47 pm
#91
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Original Poster
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,547
Thanks for checking up on this as you said you would. Everyone can have a bad day so I'm happy to consider this is just what it was and that the case is over and closed as far as I'm concerned.
Nov 24, 2016, 8:56 pm
#92
Suspended
Join Date: Jun 2016
Programs: EK Gold, LH SEN
Posts: 77
To me this statement sums up so much - what a fall from a leading brand. I can only imagine how embarrassed I would feel having to make such statements to a guest in a first class lounge at the company's home airport. I used to go out of my way to travel with BA.
Nov 25, 2016, 4:53 am
#93
Join Date: Jul 2016
Location: London
Programs: BA LtG, Flying Blue Plat
Posts: 274
I've changed my tune about tea-gate! The one time I have long connection and am using the T3 Flounge there is a dire selection of herbal tea boxes, and most of them are empty. Earl grey and more earl grey and 'they don't have any more' *extremely sad face*
Last edited by ShuttleRunner; Nov 25, 2016 at 5:14 am Reason: horrific autocorrect
Nov 25, 2016, 5:10 am
#94
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
consider yourself lucky they even have earl grey and not some lipton standard blend rubbish!
Nov 25, 2016, 5:41 am
#95
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
Nov 25, 2016, 12:40 pm
#97
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
Nov 25, 2016, 2:45 pm
#98
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,229
We are upgrading our lounge catering
We are constantly looking at ways to improve our product. Customers have told us that they love our "M&S on board" range but that their flight departure time doesn't always coincide with a meal time and want more choice in our Galleries Club lounges. We are therefore excited to announce that customers in our Galleries Club lounges can now enjoy the same great catering from M&S on the ground as they enjoy in the sky. Customers can pay using Avios or credit / debit cards at the dedicated self-service terminals or using the British Airways Mobile App, and, the even better news is that we have responded to an increasing trend for our customers to grab something from the lounge whilst on the go; so customers will be able to take these items on board their flight (sustainably sourced product transporters can be purchased for just 5p or 100 Avios). Our current complimentary offering will be discontinued in order to offer a seamless, consistent, catering identity on the ground and in the sky.
Customers using Galleries First told us that the component of our lounge product that they value the most is the table service in the First Refectory. We are delighted to launch the first airside M&S Cafe in our First lounge to replace our complimentary offering.
Customers using our Concorde Room are welcome to order from the M&S Cafe in the first refectory and enjoy private booth dining. Watch this space to find out about our exciting new partnership with great British brand David Lloyd Leisure, which will be launching soon in our Galleries Arrivals lounges and travel spas.
We are constantly looking at ways to improve our product. Customers have told us that they love our "M&S on board" range but that their flight departure time doesn't always coincide with a meal time and want more choice in our Galleries Club lounges. We are therefore excited to announce that customers in our Galleries Club lounges can now enjoy the same great catering from M&S on the ground as they enjoy in the sky. Customers can pay using Avios or credit / debit cards at the dedicated self-service terminals or using the British Airways Mobile App, and, the even better news is that we have responded to an increasing trend for our customers to grab something from the lounge whilst on the go; so customers will be able to take these items on board their flight (sustainably sourced product transporters can be purchased for just 5p or 100 Avios). Our current complimentary offering will be discontinued in order to offer a seamless, consistent, catering identity on the ground and in the sky.
Customers using Galleries First told us that the component of our lounge product that they value the most is the table service in the First Refectory. We are delighted to launch the first airside M&S Cafe in our First lounge to replace our complimentary offering.
Customers using our Concorde Room are welcome to order from the M&S Cafe in the first refectory and enjoy private booth dining. Watch this space to find out about our exciting new partnership with great British brand David Lloyd Leisure, which will be launching soon in our Galleries Arrivals lounges and travel spas.
Nov 25, 2016, 3:35 pm
#99
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
We are upgrading our lounge catering
We are constantly looking at ways to improve our product. Customers have told us that they love our "M&S on board" range but that their flight departure time doesn't always coincide with a meal time and want more choice in our Galleries Club lounges. We are therefore excited to announce that customers in our Galleries Club lounges can now enjoy the same great catering from M&S on the ground as they enjoy in the sky. Customers can pay using Avios or credit / debit cards at the dedicated self-service terminals or using the British Airways Mobile App, and, the even better news is that we have responded to an increasing trend for our customers to grab something from the lounge whilst on the go; so customers will be able to take these items on board their flight (sustainably sourced product transporters can be purchased for just 5p or 100 Avios). Our current complimentary offering will be discontinued in order to offer a seamless, consistent, catering identity on the ground and in the sky.
Customers using Galleries First told us that the component of our lounge product that they value the most is the table service in the First Refectory. We are delighted to launch the first airside M&S Cafe in our First lounge to replace our complimentary offering.
Customers using our Concorde Room are welcome to order from the M&S Cafe in the first refectory and enjoy private booth dining. Watch this space to find out about our exciting new partnership with great British brand David Lloyd Leisure, which will be launching soon in our Galleries Arrivals lounges and travel spas.
We are constantly looking at ways to improve our product. Customers have told us that they love our "M&S on board" range but that their flight departure time doesn't always coincide with a meal time and want more choice in our Galleries Club lounges. We are therefore excited to announce that customers in our Galleries Club lounges can now enjoy the same great catering from M&S on the ground as they enjoy in the sky. Customers can pay using Avios or credit / debit cards at the dedicated self-service terminals or using the British Airways Mobile App, and, the even better news is that we have responded to an increasing trend for our customers to grab something from the lounge whilst on the go; so customers will be able to take these items on board their flight (sustainably sourced product transporters can be purchased for just 5p or 100 Avios). Our current complimentary offering will be discontinued in order to offer a seamless, consistent, catering identity on the ground and in the sky.
Customers using Galleries First told us that the component of our lounge product that they value the most is the table service in the First Refectory. We are delighted to launch the first airside M&S Cafe in our First lounge to replace our complimentary offering.
Customers using our Concorde Room are welcome to order from the M&S Cafe in the first refectory and enjoy private booth dining. Watch this space to find out about our exciting new partnership with great British brand David Lloyd Leisure, which will be launching soon in our Galleries Arrivals lounges and travel spas.
Nov 25, 2016, 4:54 pm
#100
Join Date: Dec 2006
Location: SEA
Programs: free agent
Posts: 330
Hmm perhaps a counter argument might be that as the op is paying a First Class fare that BA should provide a First Class selection of tea on the plane.
(I have now encountered two occasions in F where they had no green tea perhaps I should have grabbed a tea bag from the lounge.)
(I have now encountered two occasions in F where they had no green tea perhaps I should have grabbed a tea bag from the lounge.)
Extremely disappointing. Especially on a west coast flight from LHR
Nov 25, 2016, 5:07 pm
#101
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
We are upgrading our lounge catering
We are constantly looking at ways to improve our product. Customers have told us that they love our "M&S on board" range but that their flight departure time doesn't always coincide with a meal time and want more choice in our Galleries Club lounges. We are therefore excited to announce that customers in our Galleries Club lounges can now enjoy the same great catering from M&S on the ground as they enjoy in the sky. Customers can pay using Avios or credit / debit cards at the dedicated self-service terminals or using the British Airways Mobile App, and, the even better news is that we have responded to an increasing trend for our customers to grab something from the lounge whilst on the go; so customers will be able to take these items on board their flight (sustainably sourced product transporters can be purchased for just 5p or 100 Avios). Our current complimentary offering will be discontinued in order to offer a seamless, consistent, catering identity on the ground and in the sky.
Customers using Galleries First told us that the component of our lounge product that they value the most is the table service in the First Refectory. We are delighted to launch the first airside M&S Cafe in our First lounge to replace our complimentary offering.
Customers using our Concorde Room are welcome to order from the M&S Cafe in the first refectory and enjoy private booth dining. Watch this space to find out about our exciting new partnership with great British brand David Lloyd Leisure, which will be launching soon in our Galleries Arrivals lounges and travel spas.
We are constantly looking at ways to improve our product. Customers have told us that they love our "M&S on board" range but that their flight departure time doesn't always coincide with a meal time and want more choice in our Galleries Club lounges. We are therefore excited to announce that customers in our Galleries Club lounges can now enjoy the same great catering from M&S on the ground as they enjoy in the sky. Customers can pay using Avios or credit / debit cards at the dedicated self-service terminals or using the British Airways Mobile App, and, the even better news is that we have responded to an increasing trend for our customers to grab something from the lounge whilst on the go; so customers will be able to take these items on board their flight (sustainably sourced product transporters can be purchased for just 5p or 100 Avios). Our current complimentary offering will be discontinued in order to offer a seamless, consistent, catering identity on the ground and in the sky.
Customers using Galleries First told us that the component of our lounge product that they value the most is the table service in the First Refectory. We are delighted to launch the first airside M&S Cafe in our First lounge to replace our complimentary offering.
Customers using our Concorde Room are welcome to order from the M&S Cafe in the first refectory and enjoy private booth dining. Watch this space to find out about our exciting new partnership with great British brand David Lloyd Leisure, which will be launching soon in our Galleries Arrivals lounges and travel spas.
But BA only charging 5p for the sustainably sourced product transporters is the giveaway. They've got a captive market - it would be at least double that amount. Unless it's an introductory price. Then after 6 months they'll be 15p!
Nov 26, 2016, 3:41 am
#102
Join Date: May 2015
Location: Surrey UK
Programs: BA GGL/CCR, Avis Presidents Club, Majestic Platinum*
Posts: 136
Oh I'm in trouble then as mine is Capuccino and extra shot - maybe they can find it from the increased CC charges!!
Nov 26, 2016, 3:45 am
#103
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Cabin crew forced to bring their own Earl Grey? God help us. Maybe some F passengers who are 'in the know' can give out Earl Grey to the rest of the passengers on the flight. Free upgrades to whoever is the most generous BRING YOUR OWN ON BOARD passenger!
Nov 26, 2016, 10:57 am
#105
Join Date: Oct 2005
Location: HKG
Programs: BA GGL & CCR
Posts: 600
The tea drinkers taking a hit...
Was it this time last year the nespresso in F was replaced with a particularly apauling generic capsules, it was suggested and indeed at last one person I know of did resort to bringing their own capsules onboard.
Luckily I think the embarrassment of having F passengers showing up with their own coffee quickly reversed that enhancement.
Was it this time last year the nespresso in F was replaced with a particularly apauling generic capsules, it was suggested and indeed at last one person I know of did resort to bringing their own capsules onboard.
Luckily I think the embarrassment of having F passengers showing up with their own coffee quickly reversed that enhancement.