The Curse of Fly ? [14 Nov, BA Op systems down, major disruption]
Nov 14, 2016, 11:34 am
#31
Join Date: Jul 2016
Location: London
Programs: BA LtG, Flying Blue Plat
Posts: 274
Most of BA's IT department have been made redundant as of the start of the month.
FLY is here to stay 100%. It will end up costing more in disruption than it would if they maintained it properly, however.
FLY is here to stay 100%. It will end up costing more in disruption than it would if they maintained it properly, however.
Nov 14, 2016, 11:42 am
#32
Join Date: Jan 2003
Posts: 3,775
Nov 14, 2016, 11:46 am
#33
Join Date: Jul 2011
Programs: BA Exec Club Gold, *G, EK Skywards Silver
Posts: 1,020
Frustrating and unacceptable that there's still problems with this but to me, "major disruption" means high volumes of cancellations. BA have made zero cancellations today due to this. Looks like they've done a pretty good job in the background with ensuring frontline staff are trained in back up procedures.
Nov 14, 2016, 11:48 am
#34
Join Date: Jan 2003
Location: London, UK
Posts: 5,656
Frustrating and unacceptable that there's still problems with this but to me, "major disruption" means high volumes of cancellations. BA have made zero cancellations today due to this. Looks like they've done a pretty good job in the background with ensuring frontline staff are trained in back up procedures.
Nov 14, 2016, 11:53 am
#35
Join Date: May 2013
Posts: 6,349
Frustrating and unacceptable that there's still problems with this but to me, "major disruption" means high volumes of cancellations. BA have made zero cancellations today due to this. Looks like they've done a pretty good job in the background with ensuring frontline staff are trained in back up procedures.
Major disruption in my eyes means large numbers of people whose travel has been disrupted. I see that between 4pm and 6pm two thirds of BA flights at LHR were late (according to BA own website).
A pretty good job? Right oh.
Nov 14, 2016, 12:09 pm
#36
Join Date: Jan 2003
Posts: 3,775
Frustrating and unacceptable that there's still problems with this but to me, "major disruption" means high volumes of cancellations. BA have made zero cancellations today due to this. Looks like they've done a pretty good job in the background with ensuring frontline staff are trained in back up procedures.
How about the lady waiting patiently in Inverness for the only flight of the day, relying on making the only connection so she can get to her son's hospital bedside? It's all very well banging on about her "EU Rights" and putting her up in a hotel for the night, but you know she will be fretting for the next 24 hours in case she arrives at the hozzie too late.
Sadly, situations like these happen every time we have "a little" disruption. Sometimes it's only a couple of flights affected, other times it's a real "Cluster-SNAFU" - but it's real people who suffer. I always hoped a third runway would ease the pressure, but if Heathrow is allowed to sell additional capacity, it won't do the trick.
The answer lies with reliable IT, sufficient and reliable equipment to do the job and sufficient well-trained staff. All three areas are sadly lacking at the moment, as we, arguably the most profitable airline group in the world, continue our cost cutting drive.
Nov 14, 2016, 1:43 pm
#39
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Nov 14, 2016, 1:53 pm
#41
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
Complete shambles this morning at BLQ. Due to staff having to literally handwrite baggage tags, check-iin ran almost an hour beyond the scheduled departure time to LHR so the inevitable delays and missed connections followed which staff at LHR seem to accept as almost the norm these days.
Nov 14, 2016, 3:43 pm
#42
Join Date: Jun 2016
Location: LHR
Programs: BA Gold, Accor Silver
Posts: 159
It is not FLY (which is only the customized front-end), but the bloody SIP (System Integration Platform) that supports it, and it is the biggest blunder I have seen.
Be certain this is not the last time this is going to happen.
Be certain this is not the last time this is going to happen.
Nov 14, 2016, 4:35 pm
#44
Join Date: Sep 2015
Posts: 75
I wish I had checked out this thread before going to the airport. 2.5 hours delay EDI to LCY tonight due to knock on delays from Fly once again failing to fly.
Interesting to note that my colleagues were on Flybe and were also delayed at EDI. Their captain told them they had an ATC delay to get into LCY due to BA check in system failure causing loads of delays at LCY and blocking up all the gates.
Would be interesting to see if other carriers complain to BA that Fly is causing delays for them.
Interesting to note that my colleagues were on Flybe and were also delayed at EDI. Their captain told them they had an ATC delay to get into LCY due to BA check in system failure causing loads of delays at LCY and blocking up all the gates.
Would be interesting to see if other carriers complain to BA that Fly is causing delays for them.
Nov 14, 2016, 5:49 pm
#45
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,582
I wish I had checked out this thread before going to the airport. 2.5 hours delay EDI to LCY tonight due to knock on delays from Fly once again failing to fly.
Interesting to note that my colleagues were on Flybe and were also delayed at EDI. Their captain told them they had an ATC delay to get into LCY due to BA check in system failure causing loads of delays at LCY and blocking up all the gates.
Would be interesting to see if other carriers complain to BA that Fly is causing delays for them.
Interesting to note that my colleagues were on Flybe and were also delayed at EDI. Their captain told them they had an ATC delay to get into LCY due to BA check in system failure causing loads of delays at LCY and blocking up all the gates.
Would be interesting to see if other carriers complain to BA that Fly is causing delays for them.
.