Last edit by: Aus_Mal
This thread is for opinions on the concept of Buy on Board, concerned with the rights or wrongs of the decision to introduce it.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices
Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.
However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices
Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.
However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
Buy on board: Implemented on BA short haul - opinions on the concept
#1081
Join Date: Oct 2016
Programs: BA
Posts: 2
The Dumbing Down Continues.......
So it goes on......oh for the days when BA was a really great airline....even first class is now poor by comparison to so many others.
#1082
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,942
Let me welcome you to Flyertalk used.to.love BA, and indeed to the BA board, it's great to see you here, even if the context is somewhat dismal from your perspective. I hope you will continue to participate here, as you can see you are part of quite a big choir now.
#1083
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,587
I think people should remember that there is actually no precedent of a European profit making legacy carrier going BoB. All those which did only took such a steps at a time they were in a situation of either virtual bankruptcy or near bankruptcy, and at a time that they ceased to be global airlines, closing a lot of long haul routes to refocus on the short haul P2P sector. Even the largest of them, IB did that at a time it massively cut its long haul network even though it ended up reopening some of its routes since (and even then, frankly, it has a limited long haul network besides Latin America). In that sense, despite the parallels used by others, BA is in fact in a situation that no other airline has exactly been in before.
That said, again, I agree with you that it has been long matured and not taken lightly. Incidentally, in exactly the same way, I think that while there are a number of people on this forum who have said they will never fly BA again whose statements I am taking with a pinch of salt, there are many other who, are equally reaching a conclusion to break their loyalty with BA as a result of a long matured decision that did not merely start with this week's announcement. I think that they too are making a choice which must be difficult, but in a sense, they "know what they are doing" rather more than BA in the sense that the existing alternatives are relatively clear and known to them.
#1084
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,587
Let me welcome you to Flyertalk used.to.love BA, and indeed to the BA board, it's great to see you here, even if the context is somewhat dismal from your perspective. I hope you will continue to participate here, as you can see you are part of quite a big choir now.
#1086
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,339
#1087
Join Date: Oct 2004
Location: Leeds ,Yorks UK
Programs: KLM Flying Blue Platinum for Life.. BA Gold , oh and some other shiny bits of plastic ...
Posts: 4,238
#1088
Join Date: Jul 2015
Posts: 415
Calm down everyone, this is an incredibly clever strategy to get Gatwick to have a second runway.
Make BA so rubbish that heathrow gets emptier and pushes people to the other airport.
Second runway gets commissioned
Dumps heathrow slots
Buys Gatwick cheap slots
Becomes true LCC
Clever people that Cruz and Walsh
Make BA so rubbish that heathrow gets emptier and pushes people to the other airport.
Second runway gets commissioned
Dumps heathrow slots
Buys Gatwick cheap slots
Becomes true LCC
Clever people that Cruz and Walsh
#1089
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,221
No doubt but that's the general public for you...no doubt BA will be able to attract some back as well.
What put me off the Ryanair brand wasn't the ''we'll take more money from you'' but the now you see it now you don't chopping and changing of schedules and routes from PIK. BA still has that advantage.
What put me off the Ryanair brand wasn't the ''we'll take more money from you'' but the now you see it now you don't chopping and changing of schedules and routes from PIK. BA still has that advantage.
#1090
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,177
I've been following this thread with interest as many have on here.
It really is a poor show for BA not to even offer tea, coffee and water but taking the emotion out of the BoB issue will I choose another carrier? Realistically, probably not for longhaul. Will I buy anything onboard EDI-LHR or doing the odd ex-EU? Definitely not.
I say that as a purely leisure traveller and going longhaul I am EDI-LHR-XXX so the connecting is very convenient.
Shorthaul I wouldn't generally go BA now but this was my view before the changes came in and after I took a direct EDI-FAO with Ryanair as I was back in 2 hours 20 mins or so.
I'd probably take a far more critical view if I were a real FF'r and hopping around Europe or domestically regulalry.
It really is a poor show for BA not to even offer tea, coffee and water but taking the emotion out of the BoB issue will I choose another carrier? Realistically, probably not for longhaul. Will I buy anything onboard EDI-LHR or doing the odd ex-EU? Definitely not.
I say that as a purely leisure traveller and going longhaul I am EDI-LHR-XXX so the connecting is very convenient.
Shorthaul I wouldn't generally go BA now but this was my view before the changes came in and after I took a direct EDI-FAO with Ryanair as I was back in 2 hours 20 mins or so.
I'd probably take a far more critical view if I were a real FF'r and hopping around Europe or domestically regulalry.
#1091
Join Date: Oct 2004
Location: Leeds ,Yorks UK
Programs: KLM Flying Blue Platinum for Life.. BA Gold , oh and some other shiny bits of plastic ...
Posts: 4,238
Calm down everyone, this is an incredibly clever strategy to get Gatwick to have a second runway.
Make BA so rubbish that heathrow gets emptier and pushes people to the other airport.
Second runway gets commissioned
Dumps heathrow slots
Buys Gatwick cheap slots
Becomes true LCC
Clever people that Cruz and Walsh
Make BA so rubbish that heathrow gets emptier and pushes people to the other airport.
Second runway gets commissioned
Dumps heathrow slots
Buys Gatwick cheap slots
Becomes true LCC
Clever people that Cruz and Walsh
Last edited by psollitt; Oct 2, 2016 at 1:27 pm
#1092
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I've received the 1,000 Avios per person per booking via the Social Media team.
By the way, they addressed their email with the reply to the second passenger, rather than me, even mentioning his Silver status... despite the email being sent to my address!
By the way, they addressed their email with the reply to the second passenger, rather than me, even mentioning his Silver status... despite the email being sent to my address!
#1093
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,221
I don't recall buying anything on any BoB flight I've been on with the exception of a SAS GLA-ARN return. It was a cup of coffee with a Danish pastry deal. Typical Scandinavian price right enough....around £75.
#1094
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,177
Just confirms my suspicions that all Edinburgers are tight fisted.
I don't recall buying anything on any BoB flight I've been on with the exception of a SAS GLA-ARN return. It was a cup of coffee with a Danish pastry deal. Typical Scandinavian price right enough....around £75.
I don't recall buying anything on any BoB flight I've been on with the exception of a SAS GLA-ARN return. It was a cup of coffee with a Danish pastry deal. Typical Scandinavian price right enough....around £75.
#1095
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,993
AC has had BOB in domestic Y for quite awhile now and quite frankly I can exist in their Y on 4.5->5.5 hour YYZ-YYC or YVR domestic short haul flights just by eating before I get to or by buying something in the airport. I don't mind buying a beer on the plane on a trip that length. If this BOB is a cost saving move it might work but if BA thinks it's going to be a money spinner i think they are going to be mistaken on the relatively short European flights.