This may be a waste of time, but do send BA a refund claim!

You have been clearly softened to BA's mediocre service that you're now happy with anything that doesn't go wrong. While you are not going to experience it as you are one of the minority flying Business, the rest of us flying Y exclusively will get a worse than budget airline service with a high fare airline.

And yes it was an under one hour flight. The uptake should have been very low. Talk to other passengers that fly to ATH, SOF, BUH, LPA, FUE, GIB, RAK, etc... They beg to differ. Service is slow, awful and the choice is sometimes non existent on return flights.

And wait till CE is introduced on domestics, it will be shambles again with the number of CCs being used to serve the CE cabin.

If you don't complain, service won't improve. Bun should have been sent be to be heated again or you should have asked for a refund. It is not your fault if they CC was overwhelmed.

I appreciate this is an opinion thread but I think it would help if you put the word "some", "can", "may" or, at a pinch "often" in there occasionally. I'm sure the world of Twitter is reporting some bad experiences, equally I presume the 10,000 passengers who every day succeed in buying something have their Tweets going in. I've done OTP, ATH, IST in the last 3 weeks and not seen any issue in either direction, just one person's experience and I reiterate I'm not a devout fan of BoB. Earlier today I took a LCC flight and it took 2 hours, out of 3, to get to my row 13. A few items had gone off stock by the time it got to me. No-one rioted.

Two BOB complaints in the last 53 minutes of Twitter feed (plus one dirty seat - a dried food crusted onto the side panel of a CW seat).

Clearly BA is having some kinks in the implementation.

I am surprised as such a strong advocate and clearly very good insider connections that you wouldn't be advocating a more honest approach to dealing with it. It would go a long way I am sure if AC took on BOB as his "mistake of the month" and addressed why food shortages are still happening regularly - and perhaps do something like bringing back free tea and coffee - I mean show that BA management gives a hoot.

These situations can be turned into a positive if management responds appropriately. Head in sand and saying, 'my experience on LCCs wasn't that great" is hardly how you run a premium airline.

I'm sure some feedback from somebody who solidly defends BA would carry a bit of weight.

I think when every second day a flight from RAK, ATH or GIB heads back to London without any food options, you would assume NO ONE from the whole Y cabin would have enjoyed his/her flight even if only 1 complains on twitter.

The BoB in itself is a very cheap for a brand like BA with all their insulting alternative facts claims about bringing more choice, not charging inflated prices lie LCC or a customers have asked for it. Its implementation is even worse. We are now almost 2 months and tweets continue. And I think, the number of complaints about other aspects of the BA's cheap service or non service are increasing (dirty planes, shabby interiors, long-haul food, no lounges, etc...).

I have been on BoB 2 sectors where the service was swift. They were short flights to and from Brussels with a maximum of 3 sales valuing a maximum of £12. That is indeed very impressive. Congratulations to British Airways for the fantastic service, lol!

And to tell you the truth, I have complained and got a call from customer service (I am Gold) and I explained all the service deterioration in Y both SH and LH. The lady on the phone was apologetic and told me sincerely there isn't anything that can be done and that I was right the airline could be compared to an LCC.

I'll just point out that I don't defend either the principle of BoB or the implementation, particularly the TourPOS, and you'll find more comments from me about that in this and the other threads. The stock levels will get sorted out, every unsold sarnie is a missed opportunity under the new dispensation, arguably this is a situation where it's proved to be too successful. But we also need to realistic and accurate: implying this a total disaster on every flight south of Orly would be incorrect. And I certainly can see plenty of scope for improvement (e.g. giving out water cuplets liberally on request, meal deals, pre-paid meal trays).

I am glad you confirm BA is an LCC now!

I actually told my companion to send it back to be reheated but he couldn't be fussed. If it was me I would definitely have sent it back. I didn't complain but I did inform the crew as I have already mentioned and they did apologise and say we should have called them to reheat it.

I don't think the sky is falling. You've made it clear on your flights, there haven't been any problems, which is neither here nor there, as there have been problems on plenty of other flights.

We do know from cabin crew:

- There was very little training
- The training was done on prototype systems that didn't reflect the actual Day 1 systems
- Most of the training was spent doing staff PR with case studies of other companies that didn't change with the times, instead of hands on, here's how it works
- The very little training was done months in advance
- There was no corporate support at the launch - for example, there apparently weren't any technology reps aboard flights to support the cabin crew - see it's break downs
- It was rolled out without the touch payment in place

We also know 2 months on, they haven't figured out inventories - perhaps because by underloading inventory they have yet to figure out true demand -

We can debate whether or not for the purposes of brand and brand positioning if they should have offered free tea, coffee and bottled water poured into cups and whether they should have offered some free food to high fare and CIP pax, however the points above are just bad management implementation.

Again, my point was AC could probably net everything into a positive by saying, "I am featuring myself as mistake of the month" and honestly tell customers, "we shouldn't have done a bit better - and here's what we are doing to get things humming - plus enjoy a cup of tea whenever you fly BA"

It would be a low-cost way to move the narrative in the right direction.

I had this call too, and informed them I wouldn't be travelling with BA again, as there are now better options from ABZ. (LH, SAS, KLM, AF - all of which offer business class and food and beverages.(even if it is the same as CE))

These are 3 tweets that came less than an hour ago.

Is the following theoretically possible? Screenshot the BA App, modify the Barcode to be a different number. Present on flight.

Note I'm saying theoretically. What is actually recorded when you use the app? I'm sure ff number can't be validated while in the air, and if seat number isn't registered, how do they know who used an invalid number?

I think they are supposed to check you are using the app and not showing a screenshot.