I am writing to you personally (Hilliergram - spoiler, not personal)
Aug 18, 2016, 6:18 am
#16
Join Date: Jan 2009
Location: Multiple
Programs: BAEC Gold, IHG Spire, Accor Gold, Hilton Diamond, Marriott Titanium
Posts: 285
On some routes that is akin to saying if you don't like the sound of the Trumpet then vote for Hilarious when either might be less preferable than putting one's head in a vice.
Aug 18, 2016, 6:31 am
#17
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
You and Mr Noble do realise that it's possible to do more than one thing? I can find alternatives for my parents and I will but I can also post on FT.
But l when a major point to point airline with a large daily number of flights per day is ruled out it's a problem it gets harder (unlike complaining on the internet about people complaining on the Internet or even sending shiny envelopes across the Atlantic for no reason at all).
But l when a major point to point airline with a large daily number of flights per day is ruled out it's a problem it gets harder (unlike complaining on the internet about people complaining on the Internet or even sending shiny envelopes across the Atlantic for no reason at all).
A vent is always nice though.
As you say BA does have a huge scheduling advantage, which I guess is why they feel they can make these cuts.
Im trying to avoid BA Y wherever I can once my Silver expires but it will be tough from BOS, which is why I'm hoping the Norwegian flights are viable so I have that extra choice.
Aug 18, 2016, 6:35 am
#18
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,898
Well nothing at 7am this morning in the UK. Maybe we have something to look forward to tomorrow? Of maybe the UK customers don't have the same choice than those in the US?
Aug 18, 2016, 6:37 am
#19
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
He's suffered RSI from all those personalised signatures, ours will take a few more weeks until he recovers...
Aug 18, 2016, 12:55 pm
#21
Join Date: Aug 2001
Location: Helsinki, Finland
Programs: BA/VS Gold, Marriott Plat, HH Diamond
Posts: 628
Originally Posted by James Hillier
I wanted to assure you that we are working tirelessly around the clock to ensure that we eliminate or minimise any further delays as a result of our new system.
Aug 20, 2016, 2:36 am
#22
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 484
My "personal" letter just arrived. My postie must have thought the shiny gold envelope was just the thing to keep all the other letters dry as it was soaking wet (to be fair it is chucking it down with rain). Perhaps she DNKWIA?
Aug 20, 2016, 4:32 am
#23
Join Date: May 2005
Location: London, UK
Programs: BA GGL/CCR/Lifetime Gold, Hyatt Lifetime Globalist, Marriott Titanium, Hilton Diamond
Posts: 562
Just received mine in London. I've seen blander letters but not sure it adds much
Last edited by brightstar100; Aug 20, 2016 at 4:38 am
Aug 21, 2016, 12:16 pm
#25
Join Date: Jan 2011
Location: usually somewhere between 30000 and 40000 feet...but actually the English countryside
Programs: BA GGL/Lifetime Gold, EK Gold, Lowly M&M, Marriott tit, Hhonors Diamond, numerous others
Posts: 1,156
Received mine in rural Midlands on Saturday. Straight into the bin. Patronising mass drivel.
Aug 21, 2016, 1:51 pm
#26
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
I agree with dylanks that it's good to communicate openly about this to passengers, many of whom have yet to discover FT and may be wondering what on earth was going on in June and July.
Aug 21, 2016, 4:19 pm
#27
Join Date: Jan 2011
Location: usually somewhere between 30000 and 40000 feet...but actually the English countryside
Programs: BA GGL/Lifetime Gold, EK Gold, Lowly M&M, Marriott tit, Hhonors Diamond, numerous others
Posts: 1,156
In my case not bothered at all. I don't need any more junk mail, in a shiny envelope, or otherwise. It remains patronising drivel.
Aug 21, 2016, 5:28 pm
#28
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
To start with don't patronize us by calling it "personal writing to you" when it is a mass produced letter.
Aug 22, 2016, 6:01 am
#29
Join Date: Nov 2011
Location: UK
Programs: BA Lifetime Gold (GGL/CCR) A3 Gold VS Gold Emirates Gold Alitalia MMGold HH Diamond SPG Gold
Posts: 121
Sorry we haven't been at our absolute best - James
Did anyone else receive the GGL targeted letter from James Hillier.
It acknowledges failings in BA systems recently citing the new FLY system, increased ATC industrial action and thunderstorms.
I am assured people are working tirelessly behind the scenes to restore expected service levels
Nice to know!
It acknowledges failings in BA systems recently citing the new FLY system, increased ATC industrial action and thunderstorms.
I am assured people are working tirelessly behind the scenes to restore expected service levels
Nice to know!
Aug 22, 2016, 1:51 pm
#30
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,898
Hmmmm not received. Should I feel worse about not receiving a patronising letter than receiving one? It's a difficult one...