Sep 8, 2016, 8:27 am
Last edit by: NWIFlyer
** Mod note:
This information is valid until January 2017, at which point BA will be introducing Buy on Board for flights from LGW & LHR, with LCY & STN moving to a BOB model from Summer 2017.
Please see here for the discussion on the BOB options.
Examples of what to expect. The descriptions are based on services to/from London Heathrow (LGW/LCY follow the same principle but there may be minor variations to the actual offerings listed below)
Breakfast
Snack basket
Lunch
Rest of the day meal
This information is valid until January 2017, at which point BA will be introducing Buy on Board for flights from LGW & LHR, with LCY & STN moving to a BOB model from Summer 2017.
Please see here for the discussion on the BOB options.
Examples of what to expect. The descriptions are based on services to/from London Heathrow (LGW/LCY follow the same principle but there may be minor variations to the actual offerings listed below)
Breakfast
Euro Traveller Bands 1, 2, and 3
A filled croissant and orange juice. A vegetarian alternative is also available on request. Service follows with the choice of tea or coffee
Euro Traveller Band 4
Breakfast deli box containing an egg and bacon sandwich, yoghurt pot, and a Lily O’Brien’s chocolate. Special meals are available but must be pre-ordered
A filled croissant and orange juice. A vegetarian alternative is also available on request. Service follows with the choice of tea or coffee
Euro Traveller Band 4
Breakfast deli box containing an egg and bacon sandwich, yoghurt pot, and a Lily O’Brien’s chocolate. Special meals are available but must be pre-ordered
Snack basket
Euro Traveller Bands 1, 2, and 3
Your choice of Island Bakery cookies, Corker’s crisps and Thai Street Food savoury snack will be served with your choice of beverage
Your choice of Island Bakery cookies, Corker’s crisps and Thai Street Food savoury snack will be served with your choice of beverage
Lunch
Euro Traveller Bands 2, and 3
A sandwich will be served with your choice of beverage. Vegetarian option available on request
A sandwich will be served with your choice of beverage. Vegetarian option available on request
Rest of the day meal
Euro Traveller Band 4
Drink from the bar followed by Deli box containing a sandwich, dessert pot, cheese and crackers, and a Lily O’Brien’s chocolate. Special meals are available but must be pre-ordered
Drink from the bar followed by Deli box containing a sandwich, dessert pot, cheese and crackers, and a Lily O’Brien’s chocolate. Special meals are available but must be pre-ordered
Euro Traveller food changes - crisps only [Bands 2 and 3]
Aug 21, 2016, 3:10 pm
#151
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Aug 22, 2016, 10:30 am
#154
Join Date: Sep 2010
Location: London, UK
Programs: BA Gold, CX Gold (OW Sapphire), Hilton Gold, SPG Gold, Accor Platinum
Posts: 1,476
I did and here's their response:
As I'm clocking up over 40 flights since April alone - similar to the rest of my 10 person team- I'm going to suggest you've not really done that much research if none of us have been asked what we think ...
Originally Posted by BA Exec Club
Thanks for your recent email about your flight from Copenhagen on 11 August. I apologise for the delay in replying to you. I’m sorry you weren’t offered an individual snack box. I appreciate why you feel disappointed.
We’ve done a lot of research and listened to feedback from our customers to make sure your on-board experience is enjoyable. We keep an eye on trends so we can make adjustments based on the meals we serve, but it can be hard to get right for every customer.
We took the decision to change the catering we offer because the majority of snack boxes were being wasted. We’re always looking at ways to reduce waste, both for the environmental impact of disposing of it, and the amount of fuel that’s burned when carrying additional weight on the aircraft.
You should have been offered a small snack as an alternative. Please accept my apologies if this wasn’t the case.
We’ve done a lot of research and listened to feedback from our customers to make sure your on-board experience is enjoyable. We keep an eye on trends so we can make adjustments based on the meals we serve, but it can be hard to get right for every customer.
We took the decision to change the catering we offer because the majority of snack boxes were being wasted. We’re always looking at ways to reduce waste, both for the environmental impact of disposing of it, and the amount of fuel that’s burned when carrying additional weight on the aircraft.
You should have been offered a small snack as an alternative. Please accept my apologies if this wasn’t the case.
Aug 22, 2016, 10:49 am
#155
Join Date: Sep 2010
Location: London, UK
Programs: BA Gold, CX Gold (OW Sapphire), Hilton Gold, SPG Gold, Accor Platinum
Posts: 1,476
If ever there was any doubt that BA really do just cut and paste replies, here's one I just received (32 mins after the previous e-mail) regarding a second complaint on the subject:
Originally Posted by BA Exec Club
Thanks for your recent email about your flight BA0812 from Copenhagen on 17 August. I’m sorry you weren’t offered an individual snack box. I appreciate why you feel disappointed.
We’ve done a lot of research and listened to feedback from our customers to make sure your on-board experience is enjoyable. We keep an eye on trends so we can make adjustments based on the meals we serve, but it can be hard to get right for every customer.
We took the decision to change the catering we offer because the majority of snack boxes were being wasted. We’re always looking at ways to reduce waste, both for the environmental impact of disposing of it, and the amount of fuel that’s burned when carrying additional weight on the aircraft.
You should have been offered a small snack as an alternative. Please accept my apologies if this wasn’t the case.
We’ve done a lot of research and listened to feedback from our customers to make sure your on-board experience is enjoyable. We keep an eye on trends so we can make adjustments based on the meals we serve, but it can be hard to get right for every customer.
We took the decision to change the catering we offer because the majority of snack boxes were being wasted. We’re always looking at ways to reduce waste, both for the environmental impact of disposing of it, and the amount of fuel that’s burned when carrying additional weight on the aircraft.
You should have been offered a small snack as an alternative. Please accept my apologies if this wasn’t the case.
Aug 22, 2016, 12:27 pm
#156
Join Date: Feb 2005
Location: Moscow / Aylesbury / Leeds
Programs: BA-GGL, SU-G Agean, G,, Hhonours D, Starwood G, IHG G,
Posts: 1,531
i am sooooo glad my short haul is SU or S7 and my main BA flights are DME - LHR Friday and Monday (Plus I really (Fetish for) like motzeralla and tomato)
I seem to see the best of BA
I seem to see the best of BA
Aug 22, 2016, 2:51 pm
#157
Join Date: Dec 2011
Location: DWC
Programs: OWS, *A G
Posts: 626
My mum has recently done her second BUD-LHR trip after another one in December. This is about as much as she flies and yet she has complained about the cutback in catering. Here's how she recalls it:
BA869/02AUG 1855-2040: sandwich and muffin
BA870/08AUG 2045-0010 +1: choice of crisps/nuts/biscuits
On random October dates BA offers return fares as low as £97 from London to Budapest. Whilst this is much more expensive than the LCC competition:
FR: £38
W6: £40
U2: £67
me living near LHR makes it a no-brainer. Will buy a sandwich at Pret, no issues.
BA869/02AUG 1855-2040: sandwich and muffin
BA870/08AUG 2045-0010 +1: choice of crisps/nuts/biscuits
On random October dates BA offers return fares as low as £97 from London to Budapest. Whilst this is much more expensive than the LCC competition:
FR: £38
W6: £40
U2: £67
me living near LHR makes it a no-brainer. Will buy a sandwich at Pret, no issues.
Last edited by zat_dude; Aug 22, 2016 at 2:56 pm Reason: Correction of wording
Aug 25, 2016, 3:01 pm
#158
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 679
Not the cut and paste I expected
Well, I complained. Not only about the crisps to and from Faro, but particularly that the cut was not announced, therefore not expected, and left me arriving home at 02.45 hungry, yet too late to eat something.
I expected a bland cut and paste, possibly about another subject altogether, and am relatively pleased with the reply, if not the outcome, ie no change coming. Of course there is the usual b/s about listening and passenger enjoyment :-
Thanks for your email about your flights to and returning from Faro. Please accept my apologies for the delay in my reply.
I’m sorry you're unhappy with the recent changes made to our catering. I recognise as you weren't made aware of this, you're feeling let down and I'm sorry for the disappointment this caused.
We’ve done a lot of research and listened to feedback from our customers to make sure your on-board experience is enjoyable. We keep an eye on trends so we can make adjustments based on the meals we serve, but it can be hard to get right for every customer.
We want every element of our customers’ experience to add real value where it matters for them. We will make changes where required to focus investment on areas that make a discernible difference to our customers. We are committed to reducing waste and complexity so we can operate in as environmentally friendly and efficient way as possible.
Our Chairman and CEO Alex Cruz, is very interested in our customers’ views and he makes sure we make continuous improvements across all areas of our business. He likes to take charge of specific parts of our operations and reviews the performance of our flights every day. As I’m sure you can imagine, Alex receives a lot of emails and letters from our customers and he reads the majority of them. This helps him know exactly what’s happening in our business and shows him where we need to focus our attention.
We value your support as a Gold member of our Executive Club and I hope you enjoy your flight with us to London Gatwick on 07 September. Please feel free to contact me directly by using the blue link below if I can help you with anything else.
Best regards
Roslyn Murray
British Airways Customer Relations
I expected a bland cut and paste, possibly about another subject altogether, and am relatively pleased with the reply, if not the outcome, ie no change coming. Of course there is the usual b/s about listening and passenger enjoyment :-
Thanks for your email about your flights to and returning from Faro. Please accept my apologies for the delay in my reply.
I’m sorry you're unhappy with the recent changes made to our catering. I recognise as you weren't made aware of this, you're feeling let down and I'm sorry for the disappointment this caused.
We’ve done a lot of research and listened to feedback from our customers to make sure your on-board experience is enjoyable. We keep an eye on trends so we can make adjustments based on the meals we serve, but it can be hard to get right for every customer.
We want every element of our customers’ experience to add real value where it matters for them. We will make changes where required to focus investment on areas that make a discernible difference to our customers. We are committed to reducing waste and complexity so we can operate in as environmentally friendly and efficient way as possible.
Our Chairman and CEO Alex Cruz, is very interested in our customers’ views and he makes sure we make continuous improvements across all areas of our business. He likes to take charge of specific parts of our operations and reviews the performance of our flights every day. As I’m sure you can imagine, Alex receives a lot of emails and letters from our customers and he reads the majority of them. This helps him know exactly what’s happening in our business and shows him where we need to focus our attention.
We value your support as a Gold member of our Executive Club and I hope you enjoy your flight with us to London Gatwick on 07 September. Please feel free to contact me directly by using the blue link below if I can help you with anything else.
Best regards
Roslyn Murray
British Airways Customer Relations
Sep 4, 2016, 4:54 pm
#159
Join Date: Mar 2007
Programs: BAEC Gold, M&M Sen, Delta Skymiles Gold
Posts: 866
I had two ET short haul flights today. First BA315 (CDG-LHR) and than later the evening flight BA770 (LHR-OSL).
Both flights had exactly the same "'complementary food" on offer.. crisps, nuts or biscuits.
The 770 is a band 3 flight at dinner time, so I was quite shocked that this was all that was being offered. I had a band 3 flight on the 29th of August, and had the "lunch box" that consisted of a bacon bun and a muffin. So is this yet another "enhancement" for september?
Another diappointment was the removal of ice cream for the GF lounge. It must have happend sometime during this week?
Both flights had exactly the same "'complementary food" on offer.. crisps, nuts or biscuits.
The 770 is a band 3 flight at dinner time, so I was quite shocked that this was all that was being offered. I had a band 3 flight on the 29th of August, and had the "lunch box" that consisted of a bacon bun and a muffin. So is this yet another "enhancement" for september?
Another diappointment was the removal of ice cream for the GF lounge. It must have happend sometime during this week?
Sep 8, 2016, 6:39 am
#162
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,531
My understanding is that there s still wrap for lunchtime flights for both band 2 and 3. Similarly, breakfast hasn't changed. It's effectively afternoon (for band 3) and evenings (for bands 2 and 3) that have been sacrificed by the petty team.
Sep 8, 2016, 6:41 am
#163
Join Date: Jul 2016
Posts: 143
This means that at certain times of the day, Band 2 gets more than Band 3. Makes perfect sense.
Sep 8, 2016, 6:56 am
#164
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,531
Sep 8, 2016, 7:04 am
#165
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
Littlegirl very kindly provided me with an update on the ET catering, which I was able to collate into a set of diagrams, see below
UK Domestic
Euro Traveller
Breakfast
Snack basket
Lunch
Rest of the day meal
Club Europe
This guide is currently being re-written and there is still work to do before it can be published. Will try to get it completed before the end of this month.
UK Domestic
Euro Traveller
Breakfast
Euro Traveller Bands 1, 2, and 3
A filled croissant and orange juice. A vegetarian alternative is also available on request. Service follows with the choice of tea or coffee
Euro Traveller Band 4
Breakfast deli box containing an egg and bacon sandwich, yoghurt pot, and a Lily O’Brien’s chocolate. Special meals are available but must be pre-ordered
A filled croissant and orange juice. A vegetarian alternative is also available on request. Service follows with the choice of tea or coffee
Euro Traveller Band 4
Breakfast deli box containing an egg and bacon sandwich, yoghurt pot, and a Lily O’Brien’s chocolate. Special meals are available but must be pre-ordered
Snack basket
Euro Traveller Bands 1, 2, and 3
Your choice of Island Bakery cookies, Corker’s crisps and Thai Street Food savoury snack will be served with your choice of beverage
Your choice of Island Bakery cookies, Corker’s crisps and Thai Street Food savoury snack will be served with your choice of beverage
Lunch
Euro Traveller Bands 2, and 3
A sandwich will be served with your choice of beverage. Vegetarian option available on request
A sandwich will be served with your choice of beverage. Vegetarian option available on request
Rest of the day meal
Euro Traveller Band 4
Drink from the bar followed by Deli box containing a sandwich, dessert pot, cheese and crackers, and a Lily O’Brien’s chocolate. Special meals are available but must be pre-ordered
Drink from the bar followed by Deli box containing a sandwich, dessert pot, cheese and crackers, and a Lily O’Brien’s chocolate. Special meals are available but must be pre-ordered
Club Europe
This guide is currently being re-written and there is still work to do before it can be published. Will try to get it completed before the end of this month.
Last edited by Prospero; Sep 8, 2016 at 8:18 am Reason: update diagrams and add descriptions for ET