July's "enhancements"
Jul 3, 2016, 1:10 pm
#228
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,260
It was mostly items similar to the tuck box on long haul Y..
Jul 3, 2016, 2:17 pm
#229
Join Date: Jan 2013
Location: London
Programs: BA Gold, IHG Platinum, Accor Gold
Posts: 1,019
The file showed that we used to get 2 types of cheese in CE last year. Now we only get 1. The enhancements just go on and on....
Jul 3, 2016, 2:38 pm
#230
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
Truth is that these things tewnd to be cyclic. Someone cuts slowly over time until the product has been eroded sufficiently to drive away customers. Then a 'new broom' comes in and introduces better levels of service in order to induce more passengers to fly with them, and so on ...
I have seen this with other airlines, over a c-20 year period.
I have seen this with other airlines, over a c-20 year period.
Jul 3, 2016, 3:03 pm
#231
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Truth is that these things tewnd to be cyclic. Someone cuts slowly over time until the product has been eroded sufficiently to drive away customers. Then a 'new broom' comes in and introduces better levels of service in order to induce more passengers to fly with them, and so on ...
I have seen this with other airlines, over a c-20 year period.
I have seen this with other airlines, over a c-20 year period.
For example, AA domestics are now making a big thing of the reintroduction of pretzels in economy! They do say that everything goes full circle.
https://www.aa.com/i18n/travel-info/...cabin-food.jsp
Jul 4, 2016, 6:35 am
#232
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
This service is now known as the "Oliver Service"' please sir can I have some more, sadly the answer will be no.
We are totally embarrassed by how little we are offering, if you are unhappy please complain in anyway you can, we have got to have this changed.
We are totally embarrassed by how little we are offering, if you are unhappy please complain in anyway you can, we have got to have this changed.
Jul 4, 2016, 6:46 am
#234
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
On longer flights only so no change there, yet.
Having now seen that the Kitkats , cookies Mars bars are the mini size I would rather not offer this at all, I'm really sad about this.
Having now seen that the Kitkats , cookies Mars bars are the mini size I would rather not offer this at all, I'm really sad about this.
Jul 4, 2016, 6:52 am
#236
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
Perhaps it's about the time we start complaining to customer relations. Surely if it's just a few of us, BA wouldn't care, but maybe if quite a few GGLs start making a fuss, it will make its way up the foodchain?
Jul 4, 2016, 6:59 am
#237
Join Date: Oct 2004
Programs: BA Gold
Posts: 1,009
Jul 4, 2016, 7:00 am
#238
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
This will need a big number of leisure pax to vote with their feet in order to effect a change, I fear.
Jul 4, 2016, 8:28 am
#239
Join Date: Feb 2008
Location: Canada
Programs: BA Silver
Posts: 1,254
Yes and the problem is of course that leisure travellers don't know the difference before they travel. Then it could be ages before many travel again to take their business elsewhere.
Jul 4, 2016, 12:51 pm
#240
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
BA are not alone in this cost-cutting, of course. Currently at the DUB Hilton, where (since our last stay in January) ... no free cookies in the room, and no free drink at the Bar.