cancelling award ticket within 24h of booking?
Feb 28, 2017, 3:52 am
#17
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,363
The question is about bookings made on avios.com though, not those made using BAEC. Do you happen to know if avios.com have a cooling off period and the details of the policy if so?
Feb 28, 2017, 4:03 am
#18
Join Date: Aug 2014
Posts: 2,670
Ultimately the cooling off period is BA policy for bookings made direct (calling ba contact centre or ba.com) so booking through a travel agent or avios.com it wouldnt apply unless they have their own policy.
Feb 28, 2017, 4:06 am
#19
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,363
Feb 28, 2017, 4:53 am
#20
Join Date: May 2005
Posts: 166
I tried the webchat, but was advised to call in. Just spoke to a really nice lady who said because I called in right away they were able to reverse the transaction (without penalty) before they closed their sales processes. So I got lucky (they don't have a formal 24 hr policy like BAEC). Thanks for your help!!