BA left us alone because of delayed Oneworld flight...
May 4, 2016, 1:37 pm
#1
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BA left us alone because of delayed Oneworld flight...
I'm mad
Our dream holidays to JFK and SFO started very bad because of stupid BA policy...
what happened ?
TXL-JFK
AB7248 (paid ticket issued by AirBerlin) flight was 3 hours late
landed 18:22 instead 15:45
becouse of this we didn't get on time to gate to catch
20:17
AA85 JFK-SFO (avios by BA), gate status boarding on screens in terminal, but gate closed....
we called AA to rebook
answer
BA ticket we cannot touch it
I called BA...redemption ticket we cannot change it cancelled you must buy new ticket/redemption
we ware 3adults +3year old and 7 months baby....BA supervisor said the same
so oneworld delayed flight doesn't mind anything to BA???
no flexybility,
no help
Im BA Gold for what????
BA don't care for US
funny thing if this ticket was issued by AA we could got help, and rebooking...
what happened next
it was last flight
not enough miles to new tickets....(earlies available 24h later...)
ended buying expensive 575USD per person for AA9 service at 7.00
spend 245USD for hotel....
what next do you think I can get some help from BA for cover it?
I thought that we were protected free rebooking because of delayed flight ...yes but only if you paid for ticket don't use avios....because you can be catch but stupid BA policy....
Our dream holidays to JFK and SFO started very bad because of stupid BA policy...
what happened ?
TXL-JFK
AB7248 (paid ticket issued by AirBerlin) flight was 3 hours late
landed 18:22 instead 15:45
becouse of this we didn't get on time to gate to catch
20:17
AA85 JFK-SFO (avios by BA), gate status boarding on screens in terminal, but gate closed....
we called AA to rebook
answer
BA ticket we cannot touch it
I called BA...redemption ticket we cannot change it cancelled you must buy new ticket/redemption
we ware 3adults +3year old and 7 months baby....BA supervisor said the same
so oneworld delayed flight doesn't mind anything to BA???
no flexybility,
no help
Im BA Gold for what????
BA don't care for US
funny thing if this ticket was issued by AA we could got help, and rebooking...
what happened next
it was last flight
not enough miles to new tickets....(earlies available 24h later...)
ended buying expensive 575USD per person for AA9 service at 7.00
spend 245USD for hotel....
what next do you think I can get some help from BA for cover it?
I thought that we were protected free rebooking because of delayed flight ...yes but only if you paid for ticket don't use avios....because you can be catch but stupid BA policy....
Last edited by p78; May 4, 2016 at 1:43 pm Reason: edit
May 4, 2016, 1:40 pm
#3
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Where the two sectors separate bookings? If so, BA are under no obligation to do anything in these circumstances.
If it was the same booking, BA should have rebooked you onto the next available flight in the same class at no cost.
If it was the same booking, BA should have rebooked you onto the next available flight in the same class at no cost.
May 4, 2016, 1:52 pm
#5
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Because you booked separate tickets, BA has no obligation to rebook you free of charge. Had they been on the same ticket, you certainly would have been rebooked.
Other airlines within the oneworld alliance do have a policy of rebooking customers whose inbound oneworld operated flight was delayed, causing them to miss their next flight on a separate ticket. BA is not one of those airlines unfortunately.
However, American Airlines is so the advice above to head to the airport ticket desk might have helped as there might have been some give and take there considering you would have been dealing with American Airlines and not BA.
Other airlines within the oneworld alliance do have a policy of rebooking customers whose inbound oneworld operated flight was delayed, causing them to miss their next flight on a separate ticket. BA is not one of those airlines unfortunately.
However, American Airlines is so the advice above to head to the airport ticket desk might have helped as there might have been some give and take there considering you would have been dealing with American Airlines and not BA.
May 4, 2016, 1:56 pm
#6
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It's a very bad outcome from you, but most unfortunately, it is the risk you take with 2 separate tickets.
It's not ultimately a BA issue, in that while they issued the tickets, the on-the-day airlines are AB and AA. BA's ticket required you to be in LHR by T3 and it wasn't really BA's fault that you didn't make it. AB will say "you paid us to get to London, and we got you there, eventually". AA - normally - are accommodating in these circumstances, and would rebook, so I am not quite sure what happened there.
If you split tickets like this, you lose protection, that's quite well known and certainly often discussed in this forum. You have to mitigate it by insurance or self insurance. Or you pay more to get a through ticket, that extra cost is your insurance. I certainly don't envy your position and I would have hoped AA could have been more flexible, there is supposedly an AA policy to protect oneworld bookings, which used to be public but now is not. May be a silly question, but is the AA agent aware that AB is oneworld? At this stage of the game they own your ticket and they hold the cards.
[Calling BA was never going to work, the telephone agents don't have any flexibility in this situation, this is a classic example of something that can only be sorted out at the airport].
One specific thing you need to do is to persuade AA to protect the return sector, which they should be able to do.
It's not ultimately a BA issue, in that while they issued the tickets, the on-the-day airlines are AB and AA. BA's ticket required you to be in LHR by T3 and it wasn't really BA's fault that you didn't make it. AB will say "you paid us to get to London, and we got you there, eventually". AA - normally - are accommodating in these circumstances, and would rebook, so I am not quite sure what happened there.
If you split tickets like this, you lose protection, that's quite well known and certainly often discussed in this forum. You have to mitigate it by insurance or self insurance. Or you pay more to get a through ticket, that extra cost is your insurance. I certainly don't envy your position and I would have hoped AA could have been more flexible, there is supposedly an AA policy to protect oneworld bookings, which used to be public but now is not. May be a silly question, but is the AA agent aware that AB is oneworld? At this stage of the game they own your ticket and they hold the cards.
[Calling BA was never going to work, the telephone agents don't have any flexibility in this situation, this is a classic example of something that can only be sorted out at the airport].
One specific thing you need to do is to persuade AA to protect the return sector, which they should be able to do.
May 4, 2016, 1:57 pm
#7
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Perhaps point the AA staff member to the last page of this pdf which suggests AA (or Air Berlin) will sort things out.
After your trip you could seek EU 261 compensation for the delay from Air Berlin, which should cover much of the additional expense you have suffered.
After your trip you could seek EU 261 compensation for the delay from Air Berlin, which should cover much of the additional expense you have suffered.
May 4, 2016, 1:57 pm
#8
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No. It's not BA's problem you did not show up for the flight booked with BA avios.
No. With separate tickets it all you risk.
As you have noted AA have a policy of accommodating if AA or another oneworld airline causes a delay. This is not a Oneworld policy or a BA policy. But you did not pay AA. AA is the just the bus operator. You had a BA ticket, that you no showed.
As you have noted AA have a policy of accommodating if AA or another oneworld airline causes a delay. This is not a Oneworld policy or a BA policy. But you did not pay AA. AA is the just the bus operator. You had a BA ticket, that you no showed.
May 4, 2016, 2:01 pm
#9
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Unfortunately I suspect not, since it was under 3 hours late which is needed for compensation to be payable, and it would in any case not cover the amount concerned. It is another reason for the OP to book connections well over 3 hours later, at least within Europe/European airlines, if on 2 tickets. Plus AB do everything they can not to pay up under EC/261.
May 4, 2016, 2:02 pm
#10
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Did you per chance pay for the original tickets and/or the replacement tickets with an AMEX Platinum card (I believe if you pay the taxes on an award it's covered too) ? Do you have travel insurance that covers missed connections?
May 4, 2016, 2:05 pm
#11
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The only way of guaranteeing protection is to make sure that the flights are on one ticket. If that would mean paying a higher fare, or giving up the chance to use Avios, then you have to make a decision about what you value more.
May 4, 2016, 2:16 pm
#12
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Unfortunately that is the risk you take by making separate bookings. Having said that, I am surprised an AA ticket desk (not the gate) weren't willing to be flexible.
I'm sorry, I know it's a lot of money not to get back / to have to spend unexpectedly, but there's not a lot that can be done now.
I'm sorry, I know it's a lot of money not to get back / to have to spend unexpectedly, but there's not a lot that can be done now.
May 4, 2016, 2:22 pm
#13
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Was AA85 JFK-SFO a return? That is JFK-SFO-JFK on the same avios reservation?
This means because you no showed (or cancelled?) JFK-SFO, the return leg (SFO-JFK) may have been cancelled. This is normal airline practise:- miss any sector and all remaining sectors are automatically cancelled?
This means because you no showed (or cancelled?) JFK-SFO, the return leg (SFO-JFK) may have been cancelled. This is normal airline practise:- miss any sector and all remaining sectors are automatically cancelled?
May 4, 2016, 2:37 pm
#14
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Perhaps point the AA staff member to the last page of this pdf which suggests AA (or Air Berlin) will sort things out.
could I get some refund from AA because of this policy?
I bought expensive tickets on AA stock (Expedia)
May 4, 2016, 2:37 pm
#15
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Was AA85 JFK-SFO a return? That is JFK-SFO-JFK on the same avios reservation?
This means because you no showed (or cancelled?) JFK-SFO, the return leg (SFO-JFK) may have been cancelled. This is normal airline practise:- miss any sector and all remaining sectors are automatically cancelled?
This means because you no showed (or cancelled?) JFK-SFO, the return leg (SFO-JFK) may have been cancelled. This is normal airline practise:- miss any sector and all remaining sectors are automatically cancelled?