Silver/Golds can no longer select Exit Rows in advance?
Apr 20, 2016, 4:53 am
#766
Join Date: Oct 2003
Location: London
Posts: 3,500
Apr 20, 2016, 1:50 pm
#767
Company Representative
Join Date: Jun 2015
Posts: 462
This is the rule rather than the exception. In contrast to the email CS team who just copy and paste meaningless management-speak drivel, the Twitter team just seem to make stuff up! I was told that exit seats on domestic flights become available for booking 14-4 days before travel. They are all very perky but don't really know anything useful about how the BAEC benefits are supposed to work.
We are actively seeking a solution to resolve the exit row issue as a top priority and I am monitoring progress daily. Will post further updates as I have them.
Simon
Apr 20, 2016, 2:21 pm
#769
Company Representative
Join Date: Jun 2015
Posts: 462
Apr 20, 2016, 2:24 pm
#770
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,944
Simon
how about the customer relations team that told me
"Our reports show there is no error on our website when selecting seats, however the reason why you're unable to select exit row seats may be due to the seats already being selected by other Executive Club members, or other passengers who have paid to pre-book exit row seats."
how about the customer relations team that told me
"Our reports show there is no error on our website when selecting seats, however the reason why you're unable to select exit row seats may be due to the seats already being selected by other Executive Club members, or other passengers who have paid to pre-book exit row seats."
Apr 20, 2016, 2:51 pm
#772
Company Representative
Join Date: Jun 2015
Posts: 462
Simon
how about the customer relations team that told me
"Our reports show there is no error on our website when selecting seats, however the reason why you're unable to select exit row seats may be due to the seats already being selected by other Executive Club members, or other passengers who have paid to pre-book exit row seats."
how about the customer relations team that told me
"Our reports show there is no error on our website when selecting seats, however the reason why you're unable to select exit row seats may be due to the seats already being selected by other Executive Club members, or other passengers who have paid to pre-book exit row seats."
Going forward I'll look at improving how we share known issues with our Customer Contact teams to ensure a consistent response.
Simon
Apr 20, 2016, 3:46 pm
#774
Join Date: Nov 2015
Programs: BA Gold
Posts: 133
I've had my BAEC number deleted today from the bookings I wasn't able to select exit row seats for. Anyone else had that? I'd rather hoped it was part of their attempt to fix this, but judging from the BA official response it's probably just them cocking something else up. Oh well!
Apr 20, 2016, 11:13 pm
#776
Join Date: Dec 2013
Programs: BAEC Silver
Posts: 143
Apr 21, 2016, 1:32 am
#777
Join Date: May 2013
Posts: 6,349
"Your first choice meal not available sir....well safety is our number 1 priority".
Apr 21, 2016, 2:03 am
#778
Join Date: Aug 2015
Programs: EY - Gold, BA - Gold
Posts: 512
You made a very good counter argument ^
Last edited by jose2000; Apr 21, 2016 at 2:13 am
.
Apr 21, 2016, 2:16 am
#780
Join Date: May 2013
Posts: 6,349
Unless you are suggesting that the only way of throwing more resource at it would be to reduce focus on safety which I find a bit odd.
In any case BA has already told you they have escalated to their service provider Amadeus who I don't believe have anything to do with safety.
"Excuse me, this bottle of Champagne is quite warm.......sorry sir, but safety is our number one priority"