You recall correctly I am still annoyed at myself. I should have gone down a different route and said "thanks, but no thanks" on board
It's a shame really, that they rely on people not being 'aggressive' enough. That includes EU261, with reports suggesting they'll just keep batting you away until you push hard enough. You were enjoying your F experience overall, so it meant you probably weren't as bothered at time, and didn't want to unnecessarily have it out with CSM. They rely on exactly that kind of sentiment to avoid compensating properly.
OP, however, can hopefully go in all guns blazing (if they so wish )!
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On my recent LHR - SFO on J my seat didn't recline as well as my entertainment system didn't work. I was offered 60,000 avios, so you should 100% contact them again
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I'm surprised that you were offered only 30,000 Avios as you were offered the correct amount of eVouchers, 40,000 it is and I don't think you will get any more.
I received a response this morning from BA - seems fast!
40k Avios.
The consensus here seems to be to push further? Are they likely to budge though?
As said before I can't imagine why you would pay cash for an upgrade to a flat bed and then accept the airline failing to deliver the advertised service.
I would use small claims and sue for return of my upgrade cash rather than being fobbed off by some Avios.
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Originally Posted by Sixth Freedom
I agree with simons1. No matter the upgrade price at the regular fares, POUG is not small change so I would small claims it and watch BA capitulate.
Originally Posted by mclachlan4321
I received a response this morning from BA - seems fast!
40k Avios.
The consensus here seems to be to push further? Are they likely to budge though?
Originally Posted by simons1
As said before I can't imagine why you would pay cash for an upgrade to a flat bed and then accept the airline failing to deliver the advertised service.
I would use small claims and sue for return of my upgrade cash rather than being fobbed off by some Avios.
OP Listen to above posts. You PAID ( does not matter what currency, GBP, avios etc).
You contracted with BA to supply a flat bed. They failed. Period.
Question to ask of BA now or when in small claims : " When did you know the seat was broken, was it reported on earlier fligh(s?) . If yes I would ask for a FULL refund.
I am still annoyed at myself. I should have gone down a different route and said "thanks, but no thanks" on board
Feb 5, 2016, 8:18 am
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