orbitmic

I always feel that I smile too much, that might be my loss!

T8191

I have been touched quite often on AA [less so on BA].
Perhaps they're just checking that I'm still alive?

Tobias-UK

sts603

Wow, went into meetings and come out to a multi-page thread. Can't respond to all the comments individually but in response to a few common points:

(1) My reaction is not based on my status, or being newly minted in that status (though for the record, there was no GGL greeting, etc.). My reaction is however based on an enormous amount of travel experiences across many airlines and is within the context of understanding FAs have tough jobs and can't be perfect 100% of the time.

(2) I have no problem with crew members touching arms, etc. I've been hugged by AA crew members. But physical contact should be limited friendly/positive interactions. Physical contact in connection with a condescending statement is inappropriate and offensive. I don't think I'm alone in seeing a big distinction here.

(3) I do not expect radical action based on this. But as several posters pointed out, if this is a pattern of behavior by a crew member, then additional complaints may warrant further scrutiny and potential action (in which case it would seem appropriate).

(4) This is a problem of BA's making. The crunch of seats on short haul, the proliferation of HBO fares, combined with the (wholly appropriate IMHO) baggage allowance has made the situation tense and untenable. It doesn't excuse crew members being condescending in such a situation (you would never have that on QR or SQ) but the causes are quite clear.

T8191

Phew ... glad that's all cleared up. I can put the popcorn away.

sts603, do please let us know the BA/GGL response. Your feedback is important to us.

Can I help you

I am pleased that you came back the thread sts603 and as the only BA senior crewmember to give their opinion I would suggest you contact BA with the name of the crewmember and ask that they be spoken too. I personally don't think that the comment made was acceptable, only you knows what was said and how it made you feel.
Hopefully this crewmember hasn't acted this way before and a gentle reminder is all that is needed.

HIDDY

Just what did you have up there? You mention carry-ons, purses and coats. Judging by previous posts you're not a fan of co-operating with anyone when it comes to cabin baggage.

sts603

A tumi computer bag, two handbags belonging to my wife, and one tiny duty free shopping bag with two small boxes of Swiss chocolate. All placed vertically with two ski coats entirely on top.

My lack of cooperation with the yellow tags is irrelevant in this case given our position in the exit row.

secretplantofightinflation

Are you always this rude to anyone who has the misfortune to have a bad BA experience?

IcHot

Might be a good programme for BBC4. Hiddy's War. The story of an online detective who seeks clues as to why it is usually the customer's fault.

PETER01

With a warm Spring and a hot Summer forecast for the UK this year, coats will no longer be required thereby creating more space again in the overheads and issues like this will disappear until next Winter

revan

You didn't have to suffer the ignominy of putting your bag under the seat did you?

Yellow tag for all carry-on?

golfmad

Oh yes, I'd forgotten about those comments. OP perhaps your attitude led to the problem not the flight attendant's?

sts603

This is irrelevant. My attitude to the FA was polite, calm, and even keel.

We were in an exit row so no chance of putting anything under. And the one yellow tag that was put on by a gatekeeper at check in was ripped off and handed to the check in agent to throw away (who laughed when we called out that we were in an exit row and couldn't, like the picture, put it under the seat).

Vinotraveller

That was my conclusion too!