Stolen baggage claim denied - BA Gold
Aug 3, 2015, 10:45 am
#61
Join Date: Mar 2014
Location: London, UK
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Anything more than this would ordinarily come under household contents insurance.
Aug 3, 2015, 10:54 am
#63
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However I would be amazed if the insurers just coughed up without trying to claim a share back from BA for failing to effectively look after passengers baggage.
The most amazing thing about this whole saga to me is that the bags were actually on the belt before the OP got there
I have NEVER had that happen in T5.
^^
Aug 3, 2015, 12:13 pm
#65
Join Date: Dec 2009
Location: Arizona
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The only airport in the US I have ever been asked to show baggage tag against something else matching (like my ID or the tag given back to you at checkin) was Las Vegas. More than once even.
Every other US airport is open to the public and you don't see many airport or airline employees around.
Every other US airport is open to the public and you don't see many airport or airline employees around.
Aug 3, 2015, 12:25 pm
#66
Join Date: Aug 2013
Posts: 8,774
Do they do checks in JNB? Can't recall as haven't been there for years. In fact the only place I can remember getting a bag tag check is in Mandalay.
It's common practice on coaches in lots of developing countries but that's obviously much easier than at airports.
It's common practice on coaches in lots of developing countries but that's obviously much easier than at airports.
Aug 3, 2015, 12:46 pm
#67
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Never had bag-tags checked anywhere (UK, US, Europe, Caribbean). Always just find them and walk out.
Perhaps it helps that our bags aren't simple "universal black"?
Perhaps it helps that our bags aren't simple "universal black"?
Aug 3, 2015, 1:01 pm
#68
Join Date: Dec 2009
Location: near Heathrow
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No checks in JNB, certainly not for the last 15 years I've been flying there.
Also. Australian domestic flights have the luggage carousels in public areas, certainly at ADL, PER and BNE.
Feel sorry for OP but my view is it's one for travel insurance but I may be biased because I don't own and probably never will own a £700 jacket
Also. Australian domestic flights have the luggage carousels in public areas, certainly at ADL, PER and BNE.
Feel sorry for OP but my view is it's one for travel insurance but I may be biased because I don't own and probably never will own a £700 jacket
Aug 3, 2015, 1:10 pm
#69
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My John Lewis travel policy costing £160 a year covers situations like this. It does indeed have a single item limit of £500, then again I don't carry single items more expensive than this or where it is essential then I know to obtain extended cover.
There is no such clause as the one you refer to, it only says that in the event of theft or damage a PIR and/or police report is required.
In fact I would say the clause you detail renders the whole thing meaningless, the only way you could counter that point would be to have all your belongings with you at all time. If that is really the Amex position then I would change to a decent insurer.
There is no such clause as the one you refer to, it only says that in the event of theft or damage a PIR and/or police report is required.
In fact I would say the clause you detail renders the whole thing meaningless, the only way you could counter that point would be to have all your belongings with you at all time. If that is really the Amex position then I would change to a decent insurer.
To the extent that one must travel with individual expensive items, it is well worth having a rider for them. Bear in mind that for an international flight, the maximum carrier liability is approx. US$1,600 and that this covers the suitcase + all contents.
Aug 3, 2015, 1:16 pm
#70
Join Date: Dec 2013
Location: Near the Beach.
Posts: 202
Had a bag stolen from the LHR T5 carousel two weeks ago: by the time I cleared passport control, it had been taken. BA lost baggage confirmed that the suitcase made it to the carousel, then disappeared from tracking, so I filed a report. Airport police recovered it in T5 four days later, broken into and a £700 jacket missing. I filed a compensation claim with BA: denied and no reason given, only "I'm afraid we can't reimburse the cost." Am pursuing of course but no replies yet from BA.
What am I missing here, Flyertalk community? (Pause for cynical replies to stream in.) I give a steady amount of transatlantic business class travel to BA (1900 tier points thus far this year), and I get a quick brushoff. I'm determined now to shift as many flights as I can to UA. Thanks, needed to vent.
What am I missing here, Flyertalk community? (Pause for cynical replies to stream in.) I give a steady amount of transatlantic business class travel to BA (1900 tier points thus far this year), and I get a quick brushoff. I'm determined now to shift as many flights as I can to UA. Thanks, needed to vent.
The conditions of carriage are written by the airlines to help the airlines. The premise that BA's responsibility ceases when they deliver the bag at the carousel is a completely made up one, by BA of course.
It is illogical, since it can be argued that BA neglected to take care that the bags reach the proper owner by use of checking bag receipts and other methods which are in operation at other airports.
The time taken to reach the carousel is again not the passenger's fault, since getting there without clearing the UK Border is impossible. However, it's up to the courts to decide, but would be an interesting legal contest, if you choose to pursue it.
BA will defend it's position, I think.
Aug 3, 2015, 1:25 pm
#71
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What about the excess (which a lot of travel insurance policies have)? Who will cover this loss? Why should the passenger bear such a loss when the loss is totally outside the passenger's control and within the Border Agency's and BA's control?
Aug 3, 2015, 1:28 pm
#72
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Ensuring that passengers reach baggage reclaim before their baggage is not at the expense of thorough checks on incoming passengers. The UK Border Force needs sufficient staff to carry out the necessary checks. Unreasonably delaying passengers is not a solution.
Aug 3, 2015, 1:30 pm
#73
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If the insurer believes BA to share responsibility then the insurer will go after BA even if only for a part of the total, having insurance does not give BA a get out of jail free card if it hasn't taken reasonable care of baggage.
Aug 3, 2015, 1:38 pm
#74
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BA will just shift the blame on to the airport owners for not having the baggage reclaim exit secured to prevent such a thing from happening. In this day and age they could easily have a machine automatically scanning the bag tags and receipts...if two don't match an alarm goes off.
Aug 3, 2015, 1:41 pm
#75
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