on hold with BA on landline and mobile... 30 mins and going
House phone is in on Silver CS, waiting 30mins.
mobile phone is on normal CS line, waiting 10 mins... Both are for cancelling a flight. Who will win? mobile or landline? |
And mobile won!!! This is strange..
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Well I read an article on The Points Guy website and it says that it would be faster to reach the guys by... Calling overseas BAEC centre using Skype, I.e phoning th Singapore office using Skype and you will be amazed by their answering speed.
(BTW did anyone enjoy the nice BA tone while waiting to be called? :)) |
Originally Posted by ITryToFly
(Post 24244322)
House phone is in on Silver CS, waiting 30mins.
mobile phone is on normal CS line, waiting 10 mins... Both are for cancelling a flight. Who will win? mobile or landline? All opinions are my own and dont represent ba ir iag*** |
I'd like it if BA had a more honest menu.
EDIT: 'we' being the people who run the company, not the staff in the call centres, who are usually lovely :) |
So you are blocking two lines when you only need one? Yet you complain about the hold time? Has critical thinking always been problematical for you?
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A Silver having a phone call to BAEC answered inside of an hour. I thought it was only Golds who got that privilege. I must write in and complain.:p
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Originally Posted by Airbridge
(Post 24244911)
So you are blocking two lines when you only need one? Yet you complain about the hold time? Has critical thinking always been problematical for you?
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Originally Posted by Airbridge
(Post 24244911)
So you are blocking two lines when you only need one? Yet you complain about the hold time? Has critical thinking always been problematical for you?
There is no complaint from me in my post, merely an interest that arose by wondering which one would be faster. By using my critical thinking skills, I managed to observe, evaluate, gather information and then make a judgement on what I should do next time. ;) |
Originally Posted by popmagnet
(Post 24244957)
OP wasn't 'blocking' anything if he hung up the second line before he spoke to an agent. The person behind him in the queue gets through at the exact same time they would have done if he hadn't held at all.
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Originally Posted by popmagnet
(Post 24244957)
OP wasn't 'blocking' anything if he hung up the second line before he spoke to an agent. The person behind him in the queue gets through at the exact same time they would have done if he hadn't held at all.
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Originally Posted by ITryToFly
(Post 24245027)
Maybe Airbridge was also on hold... question is which line?:confused:
The root cause for a large number of customer service issues can be traced back to the customer. Go figure :D |
Originally Posted by Airbridge
(Post 24245216)
You do know he was on two different lines and that there is a different hierarchy for queue placement based on status ( despite what some will have you believe) ? :rolleyes:
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Originally Posted by Airbridge
(Post 24245219)
I have people to call their people and avoid that issue. ;) There again I also made it a priority to ensure the IVR software (at a not to be named company) detected when a membership number was detected to be live in more than one session, to boot all but one and place the remaining one at the rear of the lowest ranked queue. The caller would not be aware of this as he simply went into a "ringing out loop".
The root cause for a large number of customer service issues can be traced back to the customer. Go figure :D Surely Airbridge, you wouldnt do it by having someone put in there number, thats so 1990, lol Nowadays most call centres prioritise by CLI (your phone number), which is linked to your account, and if your really posh it brings up your account on screen as well :) ahh if only all call centres invested in this.... I'm sure BA could do this :) |
I spent a total of 57 minutes adding my open jaw return earlier... 38 mins waiting and 19 mins sorting the flights. Always amuses me how long it takes to sort, took me 2 mins to giver them the flight numbers I wanted, the rest of the time was just on hold for the 'taxes' calculation and payment!
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