on hold with BA on landline and mobile... 30 mins and going
Jan 27, 2015, 12:52 pm
#1
Original Poster
Join Date: Apr 2014
Posts: 156
on hold with BA on landline and mobile... 30 mins and going
House phone is in on Silver CS, waiting 30mins.
mobile phone is on normal CS line, waiting 10 mins...
Both are for cancelling a flight. Who will win? mobile or landline?
mobile phone is on normal CS line, waiting 10 mins...
Both are for cancelling a flight. Who will win? mobile or landline?
Jan 27, 2015, 1:25 pm
#3
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
Well I read an article on The Points Guy website and it says that it would be faster to reach the guys by... Calling overseas BAEC centre using Skype, I.e phoning th Singapore office using Skype and you will be amazed by their answering speed.
(BTW did anyone enjoy the nice BA tone while waiting to be called?
)
(BTW did anyone enjoy the nice BA tone while waiting to be called?
)
Jan 27, 2015, 1:34 pm
#4
Join Date: Aug 2014
Posts: 2,657
All opinions are my own and dont represent ba ir iag***
Jan 27, 2015, 2:03 pm
#5
Join Date: Oct 2014
Posts: 115
I'd like it if BA had a more honest menu.
EDIT: 'we' being the people who run the company, not the staff in the call centres, who are usually lovely
- If you'd like to give us money, please press 1 to be put through in two minutes
- If you've already given us money, go put the kettle on because we don't give a toss anymore
EDIT: 'we' being the people who run the company, not the staff in the call centres, who are usually lovely
Jan 27, 2015, 2:36 pm
#7
Join Date: Jan 2010
Location: Usually travelling
Programs: BA, SQ, VS, Lifetime Diamond Club Appreciator, Mucci
Posts: 488
A Silver having a phone call to BAEC answered inside of an hour. I thought it was only Golds who got that privilege. I must write in and complain.
Jan 27, 2015, 2:40 pm
#8
Join Date: Oct 2014
Posts: 115
OP wasn't 'blocking' anything if he hung up the second line before he spoke to an agent. The person behind him in the queue gets through at the exact same time they would have done if he hadn't held at all.
Jan 27, 2015, 2:49 pm
#9
Original Poster
Join Date: Apr 2014
Posts: 156
There is no complaint from me in my post, merely an interest that arose by wondering which one would be faster. By using my critical thinking skills, I managed to observe, evaluate, gather information and then make a judgement on what I should do next time.
Jan 27, 2015, 2:52 pm
#10
Original Poster
Join Date: Apr 2014
Posts: 156
Jan 27, 2015, 3:27 pm
#11
Join Date: Mar 2014
Posts: 360
Jan 27, 2015, 3:29 pm
#12
Join Date: Mar 2014
Posts: 360
I have people to call their people and avoid that issue. There again I also made it a priority to ensure the IVR software (at a not to be named company) detected when a membership number was detected to be live in more than one session, to boot all but one and place the remaining one at the rear of the lowest ranked queue. The caller would not be aware of this as he simply went into a "ringing out loop".
The root cause for a large number of customer service issues can be traced back to the customer. Go figure
There again I also made it a priority to ensure the IVR software (at a not to be named company) detected when a membership number was detected to be live in more than one session, to boot all but one and place the remaining one at the rear of the lowest ranked queue. The caller would not be aware of this as he simply went into a "ringing out loop". The root cause for a large number of customer service issues can be traced back to the customer. Go figure
Jan 27, 2015, 3:56 pm
#13
Join Date: Oct 2014
Posts: 115
You're going to have to spell this out to me. How were the people behind him in the silver queue delayed? When he hangs up, the person behind him will move up to the position they'd have been in if OP had never called the silver line at all.
Jan 27, 2015, 4:21 pm
#14
Join Date: Aug 2010
Location: Sheffield, UK
Programs: BA - Silver,Hilton-Diamond, IHG - PlatAmb, GHA - Plat
Posts: 766
I have people to call their people and avoid that issue. There again I also made it a priority to ensure the IVR software (at a not to be named company) detected when a membership number was detected to be live in more than one session, to boot all but one and place the remaining one at the rear of the lowest ranked queue. The caller would not be aware of this as he simply went into a "ringing out loop".
The root cause for a large number of customer service issues can be traced back to the customer. Go figure
There again I also made it a priority to ensure the IVR software (at a not to be named company) detected when a membership number was detected to be live in more than one session, to boot all but one and place the remaining one at the rear of the lowest ranked queue. The caller would not be aware of this as he simply went into a "ringing out loop". The root cause for a large number of customer service issues can be traced back to the customer. Go figure
Surely Airbridge, you wouldnt do it by having someone put in there number, thats so 1990, lol
Nowadays most call centres prioritise by CLI (your phone number), which is linked to your account, and if your really posh it brings up your account on screen as well
ahh if only all call centres invested in this.... I'm sure BA could do this
Jan 27, 2015, 4:29 pm
#15
Join Date: Sep 2011
Programs: BA Blue
Posts: 106
I spent a total of 57 minutes adding my open jaw return earlier... 38 mins waiting and 19 mins sorting the flights. Always amuses me how long it takes to sort, took me 2 mins to giver them the flight numbers I wanted, the rest of the time was just on hold for the 'taxes' calculation and payment!