on hold with BA on landline and mobile... 30 mins and going
 

House phone is in on Silver CS, waiting 30mins.

mobile phone is on normal CS line, waiting 10 mins...

Both are for cancelling a flight. Who will win? mobile or landline?

And mobile won!!! This is strange..

Well I read an article on The Points Guy website and it says that it would be faster to reach the guys by... Calling overseas BAEC centre using Skype, I.e phoning th Singapore office using Skype and you will be amazed by their answering speed.

(BTW did anyone enjoy the nice BA tone while waiting to be called? :))

Depends what you are trying to do. Calling executive club would be manchester call centre or if you want to speak to change booking department its newcastle/delhi so it depends seperately which department is busier at any one time.

All opinions are my own and dont represent ba ir iag***

I'd like it if BA had a more honest menu.

• If you'd like to give us money, please press 1 to be put through in two minutes
• If you've already given us money, go put the kettle on because we don't give a toss anymore

EDIT: 'we' being the people who run the company, not the staff in the call centres, who are usually lovely :)

So you are blocking two lines when you only need one? Yet you complain about the hold time? Has critical thinking always been problematical for you?

A Silver having a phone call to BAEC answered inside of an hour. I thought it was only Golds who got that privilege. I must write in and complain.:p

OP wasn't 'blocking' anything if he hung up the second line before he spoke to an agent. The person behind him in the queue gets through at the exact same time they would have done if he hadn't held at all.

Actually critical thinking is my bread and butter.

There is no complaint from me in my post, merely an interest that arose by wondering which one would be faster. By using my critical thinking skills, I managed to observe, evaluate, gather information and then make a judgement on what I should do next time. ;)

Maybe Airbridge was also on hold... question is which line?:confused:

You do know he was on two different lines and that there is a different hierarchy for queue placement based on status ( despite what some will have you believe) ? :rolleyes:

I have people to call their people and avoid that issue. ;) There again I also made it a priority to ensure the IVR software (at a not to be named company) detected when a membership number was detected to be live in more than one session, to boot all but one and place the remaining one at the rear of the lowest ranked queue. The caller would not be aware of this as he simply went into a "ringing out loop".

The root cause for a large number of customer service issues can be traced back to the customer. Go figure :D

You're going to have to spell this out to me. How were the people behind him in the silver queue delayed? When he hangs up, the person behind him will move up to the position they'd have been in if OP had never called the silver line at all.

Surely Airbridge, you wouldnt do it by having someone put in there number, thats so 1990, lol

Nowadays most call centres prioritise by CLI (your phone number), which is linked to your account, and if your really posh it brings up your account on screen as well :) ahh if only all call centres invested in this.... I'm sure BA could do this :)

I spent a total of 57 minutes adding my open jaw return earlier... 38 mins waiting and 19 mins sorting the flights. Always amuses me how long it takes to sort, took me 2 mins to giver them the flight numbers I wanted, the rest of the time was just on hold for the 'taxes' calculation and payment!

Last Monday at 14:00 GMT it took me 4.5 mins to be connected to a real person on the Silver line. The only problem was the technical issue on the line itself which I reported on a previous thread. In contrast calling CX in PEK on Saturday evening waiting for 47 mins because the payment system that is used here more often than not spits back at you when trying to use a UK credit card to pay for flights (guardedly confirmed by CS agent on phone).

Out of interest. When did BA stop the process of having to input your BAEC number before speaking to a CS agent on the dedicated lines?

Safe & Happy travels

S

All of that is about to change this year, finally!

********views are mine and do not represent British Airways**********