E-Ticked issued and confirmed but no payment taken?
Oct 3, 2014, 2:53 am
#16
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,292
I have a similar query - upgraded with Avios over the phone from SIN-LHR Club to First (35,000) maybe seven weeks ago, and the avios have still not gone. I did get a new 125- number a while ago so assume the ticket is now in order, just not taken the Avios. Travel is not until April
However, on outbound upgrade on the phone and Avios taken almost immediately
What might the issue be?
However, on outbound upgrade on the phone and Avios taken almost immediately
What might the issue be?
Nov 5, 2014, 7:39 am
#17
Join Date: Jun 2009
Location: MME (midway between NCL and LBA)
Programs: BA Gold, AF/KL Gold, Hilton Gold, Nordic Choice Gold
Posts: 744
Back in January I booked a trip to DXB with BA holidays for November. Paid 300 ish deposit at the time with the balance to pay 10 weeks or so before departure. Paid this on 23 August and while the payment initially showed as pending on the Amex website, it never appeared in recent transactions.
Gutted to get a phone call from BA this afternoon apologizing for their IT issue and chasing 2400. Apparently their 6 monthly audit picked up the problem.
Gutted to get a phone call from BA this afternoon apologizing for their IT issue and chasing 2400. Apparently their 6 monthly audit picked up the problem.
Nov 5, 2014, 9:05 am
#19
Join Date: Sep 2014
Posts: 124
I booked a flight today (well, BA holiday) and while the deposit has went into "pending" according to my online banking, I've not been sent an email with a receipt or ticket number.
I did reserve a seat on one of the legs using manage my booking and received an email advising of the change almost instantly though!
I did reserve a seat on one of the legs using manage my booking and received an email advising of the change almost instantly though!
Nov 5, 2014, 9:31 am
#20
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
I booked a flight today (well, BA holiday) and while the deposit has went into "pending" according to my online banking, I've not been sent an email with a receipt or ticket number.
I did reserve a seat on one of the legs using manage my booking and received an email advising of the change almost instantly though!
I did reserve a seat on one of the legs using manage my booking and received an email advising of the change almost instantly though!
Jan 19, 2015, 9:20 am
#23
Join Date: Jul 2014
Location: London
Posts: 7
I have a similar issue which I would appreciate advice on:
Upgraded an Avios booking from WT to Club on the outbound leg. Extra Avios were debited, but no charge on my CC, no confirmation email and (in the BA app) no 125-xxx ticket number.
Should I be concerned? I was quite chuffed to grab the two CW seats when they became available so would be annoyed if I have lost them!
Upgraded an Avios booking from WT to Club on the outbound leg. Extra Avios were debited, but no charge on my CC, no confirmation email and (in the BA app) no 125-xxx ticket number.
Should I be concerned? I was quite chuffed to grab the two CW seats when they became available so would be annoyed if I have lost them!
Jan 19, 2015, 9:29 am
#27
Join Date: Jul 2014
Location: London
Posts: 7