BA customer service assistance for Silver Card holder
Jul 10, 2014, 7:49 am
#1
Original Poster
Join Date: Jul 2014
Posts: 1
BA customer service assistance for Silver Card holder
I have been trying to resolve what should be a very simple request for several months....it was an error that we believe was made by BA but there is no interest. Having exhausted customer services and heard differing responses each time I phone to ask why the latest promised resolution was not auctioned, I asked the rep on the service desk today if there was an support available to a silver card holder. He told I should have been dealing on the silver card line and gave me the number 02087074487. When I dialled this number (now paying for the call) I got exactly the same service desk who did not know about a silver Cary support line and said they handle all queries.....does such a thing exist and if not where do you go to get some support from BA and some customer service I have failed to achieve this over several months thanks for any suggestions or numbers
Jul 11, 2014, 2:17 am
#2
Join Date: Aug 2008
Location: Iver
Programs: BA GOLD/OWE BA Amex Prem Plus Tesco Airmiles Qantas Bronze IHG SPG Eithad
Posts: 2,902
silver card line [Number redacted]
Last edited by LTN Phobia; Jul 11, 2014 at 7:18 am Reason: The telephone number has been redacted as it is not for publication (if needed please PM the number to the OP)
Jul 11, 2014, 2:26 am
#3
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
Hi Takeyourmarks, welcome to FT. The silver card number should also be on the back of your BAEC silver card, and can be seen if you go to the contacts section when signed in to your BAEC account.
Jul 11, 2014, 3:01 am
#4
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
Do we publish the dedicated toll free numbers on FT? I thought the convention was that we didn't. There are enough reports of long delays on the phones. As Karfa has said, the number is printed on the silver card and available to qualifying members on the EC web pages.
Jul 11, 2014, 3:06 am
#5
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
And, I'm not able to find such number on EC web pages either, blindless perhaps?
Jul 11, 2014, 3:25 am
#6
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
Once signed in to BAEC if you hover above the Executive Club tab at the top of the page a drop down menu appears. Click on contact us on the left column at the bottom and it will bring up the contact details page with teh appropriate numbers for your status.
Jul 11, 2014, 4:56 am
#7
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,604
I tried to get a definitive answer to what seemed to me to be a very simple question. Here's the exchange of messages:
Originally Posted by BA
xx/xx/2014 Can you confirm that, as a Silver tier member, if I want to invite a guest to the lounge that the guest does not have to be travelling on the same flight as me? This is how I understand that the Silver tier benefit should work but it seems not all your lounge receptionists at T5 are aware of this.
xx/xx/2014 Thank you for contacting your British Airways Executive Club Service Centre. Please be assured that your email is important to us and will be responded to as soon as possible. We thank you for your patience. Regards, British Airways
xx/xx/2014 Dear Mr Heartybob, I am sorry that our level of service fell short of the standards you expected from British Airways and I understand how frustrating it must have been for you. Please be assured that I have sent your email to our Customer Relations department, who will reply to you as soon they can. They appreciate your patience as they will spend time looking into your comments before responding. For any further queries about this matter, please contact the Customer Relations team directly as all information will now be held in their separate system - their details can be found on ba.com at this link: http://www.britishairways.com/contact I hope they resolve this swiftly for you. Regards, xxx, British Airways Executive Club
xx/xx/2014 Dear Mr Heartybob, Thank you for your email dated xxx about your enquiry. I would like to apologise for the delay in our response. I would like to inform you that we allow only one guest along with our cardholders first and foremost. We know that our airport lounges are a key aspect of Executive Club membership, and that you greatly value this. We’re glad to make them available to all our Gold and Silver Executive Club members, as well as to people travelling in First, Club World, Club Europe and on fully flexible tickets on selected internal UK routes. For any further information, please get in touch with our Customer Support team as they are in a better position to deal with your request. Please contact them on the number specified on your membership card. This will ensure you will be given a speedy response to your concern. Thank you again for taking the time to get in touch with us and for giving me the opportunity to respond. We genuinely appreciate your custom and I hope that this will not deter you from choosing British Airways for your travel in future. Best regards, xxx, British Airways Customer Relations
Your case reference is:00000000
xx/xx/2014 Thank you for contacting your British Airways Executive Club Service Centre. Please be assured that your email is important to us and will be responded to as soon as possible. We thank you for your patience. Regards, British Airways
xx/xx/2014 Dear Mr Heartybob, I am sorry that our level of service fell short of the standards you expected from British Airways and I understand how frustrating it must have been for you. Please be assured that I have sent your email to our Customer Relations department, who will reply to you as soon they can. They appreciate your patience as they will spend time looking into your comments before responding. For any further queries about this matter, please contact the Customer Relations team directly as all information will now be held in their separate system - their details can be found on ba.com at this link: http://www.britishairways.com/contact I hope they resolve this swiftly for you. Regards, xxx, British Airways Executive Club
xx/xx/2014 Dear Mr Heartybob, Thank you for your email dated xxx about your enquiry. I would like to apologise for the delay in our response. I would like to inform you that we allow only one guest along with our cardholders first and foremost. We know that our airport lounges are a key aspect of Executive Club membership, and that you greatly value this. We’re glad to make them available to all our Gold and Silver Executive Club members, as well as to people travelling in First, Club World, Club Europe and on fully flexible tickets on selected internal UK routes. For any further information, please get in touch with our Customer Support team as they are in a better position to deal with your request. Please contact them on the number specified on your membership card. This will ensure you will be given a speedy response to your concern. Thank you again for taking the time to get in touch with us and for giving me the opportunity to respond. We genuinely appreciate your custom and I hope that this will not deter you from choosing British Airways for your travel in future. Best regards, xxx, British Airways Customer Relations
Your case reference is:00000000
Jul 11, 2014, 5:30 am
#8
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
If you've only been trying for several months then you're lucky.
I tried to get a definitive answer to what seemed to me to be a very simple question. Here's the exchange of messages:
xx/xx/2014 Can you confirm that, as a Silver tier member, if I want to invite a guest to the lounge that the guest does not have to be travelling on the same flight as me? This is how I understand that the Silver tier benefit should work but it seems not all your lounge receptionists at T5 are aware of this.
I tried to get a definitive answer to what seemed to me to be a very simple question. Here's the exchange of messages:
xx/xx/2014 Can you confirm that, as a Silver tier member, if I want to invite a guest to the lounge that the guest does not have to be travelling on the same flight as me? This is how I understand that the Silver tier benefit should work but it seems not all your lounge receptionists at T5 are aware of this.
The answer is that the guest can be on any oneworld flight as stated here
oneworld lounge access for frequent flyers by tier status
Enjoy exclusive access to premium airport lounges around the world with oneworld Emerald or Sapphire frequent flyer tier status. Members of oneworld airline frequent flyer programmes with the equivalent of oneworld Emerald or Sapphire tier status can use lounges offered by oneworld airlines when departing on any flight marketed and operated by any oneworld member airline, regardless of cabin class being flown (exceptions are noted below).
Enjoy exclusive access to premium airport lounges around the world with oneworld Emerald or Sapphire frequent flyer tier status. Members of oneworld airline frequent flyer programmes with the equivalent of oneworld Emerald or Sapphire tier status can use lounges offered by oneworld airlines when departing on any flight marketed and operated by any oneworld member airline, regardless of cabin class being flown (exceptions are noted below).
- Sapphire tier frequent flyers are welcome in Business Class* or frequent flyer lounges. (*does not include Qantas Domestic Business Lounges)
- Emerald and Sapphire members may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld carrier.
- You must be prepared to show your boarding pass and frequent flyer membership card, with oneworld Emerald or Sapphire tier status, to access a lounge.
Jul 11, 2014, 6:22 am
#9
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,785