Gold member personal greeting
Jan 13, 2018, 1:58 am
#226
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Maybe. And if so, any focus on customer service is a good thing.
I guess only time will tell whether it really is a long-term, permanent mission ; OR ....simply a New Year ‘resolution’.
We all know what usually happens with the latter ........
I guess only time will tell whether it really is a long-term, permanent mission ; OR ....simply a New Year ‘resolution’.
We all know what usually happens with the latter ........
Jan 15, 2018, 12:20 pm
#229
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
Got a “welcome back on board today Mr aceman” in 1D to Jer this morning.
I think that’s by far the most perfect welcome as opposed to the forelock tugging fawning that some seem to passive aggressively resent not getting.
I think that’s by far the most perfect welcome as opposed to the forelock tugging fawning that some seem to passive aggressively resent not getting.
Jan 15, 2018, 2:59 pm
#230
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Well after some months of not having a greeting, I was given a very full and charming one on LHR-MAN on Saturday. I'm not hugely bothered either way - unless it's toe-curlingly scripted and delivered by rote - but I was surprised to see that no-one else in sight was treated to the same. As I was in my usual window seat, the CSM was speaking over quite a few people and her welcome caused a little frisson of excitement around me!
Jan 16, 2018, 9:26 am
#231
Join Date: May 2015
Programs: BAEC back to silver, Flying Blue Silver
Posts: 406
On a Finnair flight to BKK yesterday I was the only person (probably the only OW Emerald) in a full J-cabin that received a very warm welcome by 2 cabin crew and they did look very well after me. Today, travelling to Hong Kong in Y on Cathay Pacific the same thing happened to me, greetings by name and personal introductions from both cabin crew without seeing the same level of attention with other passengers.
Jan 16, 2018, 9:32 am
#232
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, IHG Diamond
Posts: 356
CX gave me this same treatment in Y a few weeks ago, and do so every flight I have with them.
Jan 18, 2018, 7:42 am
#234
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,557
So far this year...
WT+ TATL No
ET Yes
CE No
CE No
CE Yes
CW TATL Yes
WT TATL No (CSD seemed somewhat occupied supplying welcomes to a passenger opposite)
WT+ TATL No (CW was empty - so not a 'not enough time' issue...)
WT+ TATL No
ET Yes
CE No
CE No
CE Yes
CW TATL Yes
WT TATL No (CSD seemed somewhat occupied supplying welcomes to a passenger opposite)
WT+ TATL No (CW was empty - so not a 'not enough time' issue...)
Jan 19, 2018, 9:43 am
#236
Join Date: Jan 2018
Location: London / Hong Kong
Programs: BA Gold
Posts: 56
QR and CX do it most of the time as far as I can remember, I think QR just does it do everyone in J though.
BA wise is almost always done on my usual LHR-HKG route, most memorable one:
CSM: 'Good evening Mr woodwoodwood. Thank you for travelling with us again, your custom is greatly appreciated. Is there anything I can do to make your journey more comfortable?'
Me: 'Yes, there is actually a squashed cherry tomato on my seat."
CSM: 'That's not very good now' and handed me a napkin so I can clean it up myself....
BA wise is almost always done on my usual LHR-HKG route, most memorable one:
CSM: 'Good evening Mr woodwoodwood. Thank you for travelling with us again, your custom is greatly appreciated. Is there anything I can do to make your journey more comfortable?'
Me: 'Yes, there is actually a squashed cherry tomato on my seat."
CSM: 'That's not very good now' and handed me a napkin so I can clean it up myself....
Jan 19, 2018, 9:57 am
#237
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
As a recently anointed Goldie (yup, another one cluttering up the Flounge) I'm 2 for 2 on LH, but nothing on the connecting SH flights from the regions.
The CSM on the return was very slick, with a confident "welcome Mr BertieB" and a quick but informative chat, whereas the CC member taking the meal order was more of a "Mr... erm, er...(checks sheet, checks me, checks sheet again)....BertieB??!"
The CSM on the return was very slick, with a confident "welcome Mr BertieB" and a quick but informative chat, whereas the CC member taking the meal order was more of a "Mr... erm, er...(checks sheet, checks me, checks sheet again)....BertieB??!"
Jan 19, 2018, 11:23 am
#240
Join Date: May 2017
Location: Glasgow and Asia
Programs: BAEC Gold, Hotels.com Gold
Posts: 510
Well I got a nice one on the way back from PVG. As I was chatting to the crew along came the CSD.
Hi Mr Cyclops, how are you. Ha Ha laugh etc. BTW, thanks for flying with us a lot. Smile and off but totally genuine and better than the "plastic welcome".
Hi Mr Cyclops, how are you. Ha Ha laugh etc. BTW, thanks for flying with us a lot. Smile and off but totally genuine and better than the "plastic welcome".