BA YouFirst - unhelpful and poor service
Mar 1, 2013, 2:39 pm
#61
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,244
Yes you can get from T5B to T5C, just go back down to the shuttle. Most people will be getting off, but you don't need to be one of them 
You can even get back from T5B to to T5A, but it's a bit of a faff.
You can even get back from T5B to to T5A, but it's a bit of a faff.
Dec 12, 2013, 12:18 pm
#62
Join Date: Apr 2010
Location: LAX
Programs: AA EP, MUCCI, Proudly BA Blue,.
Posts: 890
I just had a really nice experience with YouFirst - tried to book a cabana last minute for a layover next Tuesday. Found the telephone rep extraordinarily nice - I had apparently called after hours so he said he'd call me back the next day when the London offices opened and he indeed did just that - EXACTLY when he said he was going to. Cabanas all booked up unfortunately but he told me to try when I got to the CCR for any last minute cancellations and also reminded me of Elemis. I then asked if there was any point in linking the two separate PNR's in our itinerary and he said absolutely and quickly made a note in our record to address that too ^^^
Dec 12, 2013, 12:41 pm
#63
Suspended
Join Date: Apr 2003
Posts: 954
I just had a really nice experience with YouFirst - tried to book a cabana last minute for a layover next Tuesday. Found the telephone rep extraordinarily nice - I had apparently called after hours so he said he'd call me back the next day when the London offices opened and he indeed did just that - EXACTLY when he said he was going to. Cabanas all booked up unfortunately but he told me to try when I got to the CCR for any last minute cancellations and also reminded me of Elemis. I then asked if there was any point in linking the two separate PNR's in our itinerary and he said absolutely and quickly made a note in our record to address that too ^^^
Jul 18, 2014, 8:04 pm
#65
Join Date: Jan 2003
Location: Charlie South
Programs: AA EXP; HH Diamond; Marriott Gold
Posts: 451
I expect to get flamed for a failure to search, but I swear I've looked and simply can't find it.
Is there a USA-based number for You First? I swear there was the last time I flew BA F (March 2012) but I cannot find it and the Indian call center people have proven very frustrating to deal with.
Is there a USA-based number for You First? I swear there was the last time I flew BA F (March 2012) but I cannot find it and the Indian call center people have proven very frustrating to deal with.
Jul 18, 2014, 9:00 pm
#66
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,896
I expect to get flamed for a failure to search, but I swear I've looked and simply can't find it.
Is there a USA-based number for You First? I swear there was the last time I flew BA F (March 2012) but I cannot find it and the Indian call center people have proven very frustrating to deal with.
Is there a USA-based number for You First? I swear there was the last time I flew BA F (March 2012) but I cannot find it and the Indian call center people have proven very frustrating to deal with.
You First
You First is for US and Canadian residents who have booked a flight in First that is operated by British Airways. You may also nominate someone else to manage your booking on your behalf by informing the You First team.
We’ll be happy to help with travel queries, booking Concorde Room facilities or Elemis spa treatments, journey disruption, mishandled bags, customer relations queries and more.
Call us
The You First helpdesk is open from 07.30 to 20.00 EST , seven days a week:
- In the US - 800 331 1332
- From Canada and overseas - +44 161 448 3382
You First is for US and Canadian residents who have booked a flight in First that is operated by British Airways. You may also nominate someone else to manage your booking on your behalf by informing the You First team.
We’ll be happy to help with travel queries, booking Concorde Room facilities or Elemis spa treatments, journey disruption, mishandled bags, customer relations queries and more.
Call us
The You First helpdesk is open from 07.30 to 20.00 EST , seven days a week:
- In the US - 800 331 1332
- From Canada and overseas - +44 161 448 3382
Jul 19, 2014, 6:19 am
#68
Join Date: Jan 2003
Location: Charlie South
Programs: AA EXP; HH Diamond; Marriott Gold
Posts: 451
Thanks. I had, obviously, tried ba.com. Several times. I could only find a UK number and a +44 number for "out of UK". I must have UK cookies on my browser or something, and I couldn't find it searching with Google or FT. Appreciate your help. Even if a bit snarky.
Aug 1, 2014, 5:17 am
#70
Join Date: Dec 2007
Location: London, UK
Programs: BAEC Silver
Posts: 55
Anyone else had any experience of YouFirst saying the Spa at T5 is fully booked for pre booking? Was trying to book for Thursday next week, but apparently there's nothing available and I should try my luck with a Walk-in appointment.
A bit annoying, somewhat compounded by BA sending their standard PreFlight Services email directly after YouFirst's with the top item being:
As a First passenger you can pre-book an appointment at The Elemis Spa before you travel.
Hmmm.
A bit annoying, somewhat compounded by BA sending their standard PreFlight Services email directly after YouFirst's with the top item being:
As a First passenger you can pre-book an appointment at The Elemis Spa before you travel.
Hmmm.
Aug 1, 2014, 6:18 am
#72
Join Date: May 2012
Location: Ipswich
Posts: 7,543
I phoned to be told I was asking too early. Phoned back a week later to be told that all slots had been booked but got the line about walk-up appointments being made available for F travellers on the day.
Despite a 3+ hour wait in the CCR and asking as soon as we arrived, there was nothing available. Very disappointing for my travelling companion on their first F.
Despite a 3+ hour wait in the CCR and asking as soon as we arrived, there was nothing available. Very disappointing for my travelling companion on their first F.
Aug 1, 2014, 8:52 am
#74
Join Date: Dec 2007
Location: London, UK
Programs: BAEC Silver
Posts: 55
Apparently there are only two slots at a time for pre-booking the others are apparently left available to give CW and GCH a chance to experience the spa, as they don't get the chance to book in advance......
Will take my "chance" when I get there, but this is frankly nonsense - what's the point in heavily promoting something you can't deliver on.
Will take my "chance" when I get there, but this is frankly nonsense - what's the point in heavily promoting something you can't deliver on.