What's the most Avios you got from BA as compensation and for what?
Feb 7, 2012 | 3:38 pm
#62
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
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IMHO your reply ("this reply"), isn't "a discussion about a discussion about the merits of whether the original discussion was worth having", it's a simple statement that your head hurts, which is OT because the condition of your head doesn't relate to the discussion about the subject of the thread.
Feb 7, 2012 | 3:54 pm
#63
Join Date: Jan 2007
Location: UK
Programs: BA Bronze
Posts: 523
I complained about a 7 hour delay (flight aborted on take-off from LHR) twice to BAngalore via the website and got nothing. I then sent a written letter to the UK customer service address and was given 10k, as a Blue in WT.
Got 15K a couple of times for AVOD malfunction LHR-SFO.
Got 15K a couple of times for AVOD malfunction LHR-SFO.
Feb 7, 2012 | 3:58 pm
#65
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Feb 7, 2012 | 4:02 pm
#66
Join Date: Aug 2008
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Feb 7, 2012 | 4:56 pm
#68
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Feb 7, 2012 | 5:07 pm
#69
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OP updated in order to make this "research" a bit more scientific.
Feb 7, 2012 | 5:38 pm
#70
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
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Feb 7, 2012 | 6:23 pm
#71
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Don't know if it is true or not but I have heard that if you complain too much you get a black mark put against your name......probably along the lines of being a serial complainer or a PITA.
That might explain why my only serious complaint.....an undercooked sausage and cold pot of tea in F resulted in me not getting any service recovery. That incident followed quite a few service recovery issues (mostly trivial) which had been dealt with superbly by BA.
Maybe they thought enough was enough?
That might explain why my only serious complaint.....an undercooked sausage and cold pot of tea in F resulted in me not getting any service recovery. That incident followed quite a few service recovery issues (mostly trivial) which had been dealt with superbly by BA.
Maybe they thought enough was enough?
Feb 7, 2012 | 6:45 pm
#72
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Don't know if it is true or not but I have heard that if you complain too much you get a black mark put against your name......probably along the lines of being a serial complainer or a PITA.
That might explain why my only serious complaint.....an undercooked sausage and cold pot of tea in F resulted in me not getting any service recovery. That incident followed quite a few service recovery issues (mostly trivial) which had been dealt with superbly by BA.
Maybe they thought enough was enough?
That might explain why my only serious complaint.....an undercooked sausage and cold pot of tea in F resulted in me not getting any service recovery. That incident followed quite a few service recovery issues (mostly trivial) which had been dealt with superbly by BA.
Maybe they thought enough was enough?
I think someone mentioned they mark you as ABCNS (Always bloody complains never satisfied).
Maybe it was a joke, I'm sure I read that somewhere on here, but can't find it through searching now though
Personally, I hope I never have to complain, and I really do want my AVOD to work on my first upcoming CW trip this June (LHR-DXB route, incase someone from the AVOD fixer upper's department is reading this!!!).
I also already know from experience the betamax/goldfishbowl tellys setup on the LHR-LCA is going to be sh!t next month, but I'm not planning to complain about it, except on here of course
Last edited by PanGalactic; Feb 7, 2012 at 7:05 pm
Feb 7, 2012 | 7:04 pm
#73
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Feb 8, 2012 | 3:09 am
#74
Join Date: Dec 2007
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Ahh, but are complaints counteracted with well done's?
Even if I've had a faulty avod or seat if the crew or other areas of the flight have been noteworthy then these always get a mention. It's good to note the positives as well as the negatives.
Even if I've had a faulty avod or seat if the crew or other areas of the flight have been noteworthy then these always get a mention. It's good to note the positives as well as the negatives.
Feb 8, 2012 | 3:28 am
#75
Join Date: May 2005
Location: UK
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BAH