How long for award ticket refund of cash part of miles+cash?
Jan 27, 2012, 5:14 pm
#1
Original Poster
Join Date: Apr 2011
Location: LAX
Programs: SPG Gold, HH Gold
Posts: 280
How long for award ticket refund of cash part of miles+cash?
Booked an award ticket back in May 2011 on AA for miles + cash and just canceled it over the phone two weeks ago. Miles were redeposited instantly, but I still haven't seen my refund show up on the credit card I used to purchase the ticket. I just tried calling BAEC in the US and got the message that my call couldn't be taken by BAEC since all their lines were busy!
Does anyone know how long it usually takes to see this refund and is there an email address to contact BAEC instead of calling? Also, would the refund still go back to my original credit card even though it's been ~9 months, or might they send me a check in the mail? Maybe that's why it's taking so long.
Thanks..
Does anyone know how long it usually takes to see this refund and is there an email address to contact BAEC instead of calling? Also, would the refund still go back to my original credit card even though it's been ~9 months, or might they send me a check in the mail? Maybe that's why it's taking so long.
Thanks..
Jan 28, 2012, 1:04 am
#2
Join Date: Apr 2009
Location: Edinburgh
Programs: BA Exec Club,Skywards,Hilton Honours,Mariott Rewards,SPG
Posts: 956
I cancelled a redemption booking a couple of weeks ago on the phone. The money was credited back to the original card within four days. We also received a confirmation in the post a couple of days.
Jan 28, 2012, 6:53 pm
#4
Original Poster
Join Date: Apr 2011
Location: LAX
Programs: SPG Gold, HH Gold
Posts: 280
BAEC response
Just to let everyone know in case it helps someone in the future...
I finally got through to the US BAEC on the phone today and was told that since my ticket was a part cash / part miles ticket that the refunds take longer and must be done manually by a person instead of automatically by the system. So basically she said to keep watching my cc account and I will see the refund (hopefully soon).
I finally got through to the US BAEC on the phone today and was told that since my ticket was a part cash / part miles ticket that the refunds take longer and must be done manually by a person instead of automatically by the system. So basically she said to keep watching my cc account and I will see the refund (hopefully soon).
Jan 28, 2012, 9:56 pm
#5
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
Another show of the BA IT system really not being up to par. Their system should have a record of both points and cashed used and be able to refund both at the same time.